The customer originally dropped of his truck & informed the service writer that he needed the value rockers adjusted on the truck. He was informed, at that time, we were backed up due to the holidays. When the tech started the truck to pull into a bay, he noticed fuel...
overflowing from the carburetor and that the spark plug wires had fallen off of the spark plugs. The rockers were set cold and the customer was informed of the other issues. The customer asked if we would remove the carburetor for him so he personally could take and have it rebuilt. When customer returned with the carburetor two weeks later, he informed us he would install the carburetor himself along with the spark plug wires that he supplied. The truck would not start and he asked tech for help and was shown he had installed the plug wires incorrectly. Tech also noticed the carburetor vacuum plugs and hoses were installed incorrectly to the carburetor. He asked for help, truck started, then truck stalled. To get fuel pressure had to tap on fuel pump (note: the fuel pump was a after market electric pump mounted on the frame) Customer informed of issue and he decided to take truck home. Customer left and bought another fuel pump and asked us to install. New pump came with fuel pressure regulator and old rubber lines were all dried, we replaced the old lines. Truck then fired up. The rocker valve lash tested again hot and were within specification. Checked and corrected timing because customer brought truck in with a loose distributor. The customer then called the shop and asked us to come and repair the truck on his property and obviously we cannot do that. He wanted us to have the truck towed into our shop at our cost. He was asked to bring the truck to us for further evaluation. The total cost to the customer to adjust the rocker valve lash and installing the supplied fuel pump, fuel lines and fittings was $593.27. The customer has since then stopped payment
The customer originally dropped of his truck & informed the service writer that he needed the value rockers adjusted on the truck. He was informed, at that time, we were backed up due to the holidays. When the tech started the truck to pull into a bay, he noticed fuel...
overflowing from the carburetor and that the spark plug wires had fallen off of the spark plugs. The rockers were set cold and the customer was informed of the other issues. The customer asked if we would remove the carburetor for him so he personally could take and have it rebuilt. When customer returned with the carburetor two weeks later, he informed us he would install the carburetor himself along with the spark plug wires that he supplied. The truck would not start and he asked tech for help and was shown he had installed the plug wires incorrectly. Tech also noticed the carburetor vacuum plugs and hoses were installed incorrectly to the carburetor. He asked for help, truck started, then truck stalled. To get fuel pressure had to tap on fuel pump (note: the fuel pump was a after market electric pump mounted on the frame) Customer informed of issue and he decided to take truck home. Customer left and bought another fuel pump and asked us to install. New pump came with fuel pressure regulator and old rubber lines were all dried, we replaced the old lines. Truck then fired up. The rocker valve lash tested again hot and were within specification. Checked and corrected timing because customer brought truck in with a loose distributor. The customer then called the shop and asked us to come and repair the truck on his property and obviously we cannot do that. He wanted us to have the truck towed into our shop at our cost. He was asked to bring the truck to us for further evaluation. The total cost to the customer to adjust the rocker valve lash and installing the supplied fuel pump, fuel lines and fittings was $593.27. The customer has since then stopped payment