I have reviewed this complaint and the payoff has been sent to the lien holder. I have also left the customer a voice message and would like to speak with them. Once title is received from the Lien holder a check for the difference will be sent to the customer
Initial Business Response /* (1000, 6, 2015/06/08) */
[redacted], leased a vehicle 3 years ago and in her contract it states, if the vehicle is turned in at the end of the lease, there will be a turn in fee to [redacted] unless she were to lease or purchase a new [redacted]. We even went the...
extra mile to call [redacted] and attempt to have them waive the turn in fee, but due to the lease agreement, there was nothing we(the dealer) could do.
Initial Consumer Rebuttal /* (3000, 9, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] TOLD me there would be no end of lease fees, and I had to pay end of lease fees. Sales deceived me when selling me a vehicle.
Final Business Response /* (4000, 24, 2015/07/17) */
I have researched the check to [redacted] and attached a copy of the check. It was sent out on the 10th and waiting for [redacted] to process it.
Final Consumer Response /* (2000, 26, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Checked received to [redacted] Finance.
I have left several messages for the customer to call me and no one has called. I did research this and found the car was at our [redacted] location on [redacted] and not at my store. I spoke with the service manager yesterday and paid the bill of $ 380.00. This complaint should be closed. I have paid the repairs, and have never been able to reach the customer. [redacted]
WE do not show any records for this customer. Please verify store and phone number and more information such as vehicle and date of purchase, please.
[redacted]
Complaint Response Date bumped because: Data Base Migration
Let me first apologize for you frustration and inconvenience. I have spoken with [redacted] and looked into your service records as well as spoke with the technician who looked at your vehicle. The technician did diagnose the vehicle and determined that the sunroof was off track and not working properly...
and the sway bar in links were making the noise and believes it was all caused from the accident you were involved in. Also the hood switch and stopper was not working properly from the hood replacement the body shop had completed prior to the vehicle coming to us. I do understand that the follow up on our part was broken in this situation and I have addressed that with my staff. The parts have arrived and due to the work load, we have scheduled a repair date for the 14th. Please understand, this (sunroof) is an extensive repair and will take several days to complete.
Yes I have a receipt. You can also call and speak with [redacted] at [redacted], she is our contact at the autonation that has our car. She is aware of our situation and has been our "go to." My husband has talked directly to [redacted], general manager of the autonation hyundai where we purchased the car (and he is responsible for approving the repairs) but to no avail. Nothing has been resolved. And yes he has spoken with him since (and) because of the filing of this complaint. Please let me know of a better place to send a copy of my receipt, I tried sending it with this email before, but it wouldn't work. I do have it saved to my computer though. Thank you for your time,[redacted]
I have reviewed this complaint and the payoff has been sent to the lien holder. I have also left the customer a voice message and would like to speak with them. Once title is received from the Lien holder a check for the difference will be sent to the customer
Initial Business Response /* (1000, 6, 2015/06/08) */
[redacted], leased a vehicle 3 years ago and in her contract it states, if the vehicle is turned in at the end of the lease, there will be a turn in fee to [redacted] unless she were to lease or purchase a new [redacted]. We even went the...
extra mile to call [redacted] and attempt to have them waive the turn in fee, but due to the lease agreement, there was nothing we(the dealer) could do.
Initial Consumer Rebuttal /* (3000, 9, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] TOLD me there would be no end of lease fees, and I had to pay end of lease fees. Sales deceived me when selling me a vehicle.
Final Business Response /* (4000, 24, 2015/07/17) */
I have researched the check to [redacted] and attached a copy of the check. It was sent out on the 10th and waiting for [redacted] to process it.
Final Consumer Response /* (2000, 26, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Checked received to [redacted] Finance.
I have left several messages for the customer to call me and no one has called. I did research this and found the car was at our [redacted] location on [redacted] and not at my store. I spoke with the service manager yesterday and paid the bill of $ 380.00. This complaint should be closed. I have paid the repairs, and have never been able to reach the customer. [redacted]
WE do not show any records for this customer. Please verify store and phone number and more information such as vehicle and date of purchase, please.
[redacted]
Complaint Response Date bumped because: Data Base Migration
Let me first apologize for you frustration and inconvenience. I have spoken with [redacted] and looked into your service records as well as spoke with the technician who looked at your vehicle. The technician did diagnose the vehicle and determined that the sunroof was off track and not working properly...
and the sway bar in links were making the noise and believes it was all caused from the accident you were involved in. Also the hood switch and stopper was not working properly from the hood replacement the body shop had completed prior to the vehicle coming to us. I do understand that the follow up on our part was broken in this situation and I have addressed that with my staff. The parts have arrived and due to the work load, we have scheduled a repair date for the 14th. Please understand, this (sunroof) is an extensive repair and will take several days to complete.
Yes I have a receipt. You can also call and speak with [redacted] at [redacted], she is our contact at the autonation that has our car. She is aware of our situation and has been our "go to." My husband has talked directly to [redacted], general manager of the autonation hyundai where we purchased the car (and he is responsible for approving the repairs) but to no avail. Nothing has been resolved. And yes he has spoken with him since (and) because of the filing of this complaint. Please let me know of a better place to send a copy of my receipt, I tried sending it with this email before, but it wouldn't work. I do have it saved to my computer though. Thank you for your time,[redacted]