Tee Turtle

Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ Contact Name and Title: [redacted] Cust Service Manger Contact Email: ***@teeturtle.com We worked with [redacted] to come to a resolution that satisfied both partiesWe exchanged the damaged shirt and also replaced the two shirts that were incorrect sizesWe exchanged one of these shirts for free and the other for 50% off along with refunding the shipping charges that the customer paid for shipping shirts back to us

Initial Business Response /* (1000, 5, 2015/11/16) */
Contact Name and Title: *** Cust Service Manger
Contact Email: ***@teeturtle.com
I have reached out to the customer and issued a refund to herThere seems to have been a glitch and we did not receive her last email response to a question
we hadCustomer is going to purchase a shirt directly instead of using gift card
Initial Consumer Rebuttal /* (2000, 7, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/23) */
Contact Name and Title: [redacted] Cust Service Manger
Contact Email: [redacted]@teeturtle.com
We worked with [redacted] to come to a resolution that satisfied both parties. We exchanged the damaged shirt and also replaced the two shirts that were...

incorrect sizes. We exchanged one of these shirts for free and the other for 50% off along with refunding the shipping charges that the customer paid for shipping shirts back to us.

Initial Business Response /* (1000, 10, 2016/02/01) */
Hello,
On our website when a customer selects a women size the first time they are shopping with us a box pops up next to the size that states that our women's tees fit like junior sizes. So in regards to this information it is on our...

website.
We will issue a prepaid label to the customer to ship back the shirt with.
Thank you,
[redacted]
TeeTurtle Customer Service Manager