Teecity

I ordered a t shirt through this company onlineI ordered the wrong shirtRight after the order was placed I emailed their support team to ask how to cancel the order and be refundedthey advertise that they reply to emails within the dayI sent emails between may and may 23, It wasn't until the third email that they repliedThey then told me I could not cancel my order because it was too lateIt is not my fault that they did not follow their own practice and advertisement of responding to emails within the dayI also tried to call them via phone on may 18,right after the order was placed, however the one phone number I found for them was no longer in service which is why I resorted to their emailAfter the third email I sent, they repliedI then emailed them back asking them how I would go about returning the item once I receive it and getting a refundThey have not replied to that eitherI do not think that it is fair to me seeing as how everyone makes mist

Ordered shirt online on May 20thIt is June 27th and item hasn't been receivedEmails have been sent to company without any response
Purchased may 20th xl navy Star Wars dad premium tshirtMoney was collected via PayPal right wayProduct never received $which includes $shippingOrder # XXXXXXXX

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I still haven't received my order from TeeCity, and I also have not received any correspondence from them.

Sorry for the inconvenience! I have went ahead and checked on this for you and our system shows that your new shirt has been sent out and is enroute to you.Click on this link to view the shipment history of your items : http://webtrack.[redacted]globalmail.com/?trackingnumber=[redacted]This package will arrive any day soon and we will make sure this new shirt will reach to you this time. We really apologize for this delay and we do appreciate your patience. Thank you.

We just recently received the package back to our fulfillment center. The fulfillment team had been on the lookout for this package since day one. We really apologize for the delay but rest assured that the package has now been sent out once again to the address that the customer had provided during purchase. We tried to obtain a new address in order to avoid going through the same scenario once again but the customer refused to provide. But anyway, this order is on its way to the address we originally have for the customer. She will be receiving an email along with a new tracking number anytime this week. Thank you.

Teecity works hard to ensure that all of our customers receive their items in less than 2 weeks. However, during the seasonal times, our delivery times may go up. Please understand that we are working hard to increase our delivery speeds everyday. We are already working on another shirt to send out...

to you because we believed that the first one got lost somewhere. Please do watch out for  your new shipping email with your tracking number anytime soon. We really apologize for this delay, but rest assured we are not scamming anyone out of their money and no worries, we will make sure this new shirt will reach to you this time. We really do appreciate your patience.Thank you and sorry for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The tracking details that they have provided are wrong. I'm not even sure where they are pulling them from or if they are somehow forging the information. Here is what is shown on my end: https://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?t...⇄ item was NEVER received as the building was closed for the Holidays. Again, the reason that it was closed was due to the extremely long delay in the company processing their order (which did NOT match what was stated on their website). 
Regards,
[redacted]