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Steelhead Arms

PO Box 7371, Bonney Lake, Washington, United States, 98391-0914

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Reviews Gun Dealers Steelhead Arms

Steelhead Arms Reviews (%countItem)

I ordered an item that they had listed of 75 available. I ordered 1 last week. I inquired about the tracking number on Monday and was told I would have it by that evening. I never got it on Monday night. Didn’t get it Tuesday. Inquired again on Wednesday night and got an excuse they were swamped with orders now, and would get to it when they get to it. They’ve obviously lied about having the inventory they claim otherwise I would’ve thought slapping a shipping label on a box would’ve taken a few minutes tops. I think I’m waiting on their distributor to send them the item, or worse yet, they’re trying to get enough orders to put in an order to their distributor. I’m tired of these companies taking money and then lie to customers about their orders. I’ve read several reviews about this company doing this, and I’m the latest victim. I passed on a better deal because I had already ordered and paid for this one. That other deal is now gone and have zero hope of getting my order from this company. I’m sure I’ll get an excuse and refund like the others.

Steelhead Arms Response • Mar 19, 2020

We were in contact with this customer and told him that we were trying to get to his order as soon as we could. We were backlogged by over 200 orders a day at that point. The order back up and shipping delay because of backlog is 5 to 7 days. Our general information on our site states allow for up to 3 days for shipment to be processed. The fact that this customer is stating that we told him we would get to him when we get to him is untrue. See the email we responded to him below. We would also like to add that we are a firearms company and the firearms industry is seeing record sales like no other time in history because of what is happening in the country right now caused by the COVID-19 outbreak.

Sir,

Your order is being processed. We ask that you give us time
to process your order and know that we haven’t forgotten about you. We have
hundreds of orders and it is taking a little extra time to get them out to
customers. Your order will be updated with a tracking number as soon as it is
available. Thank you. Thank you,

The customers order is shipping out today and his order was updated with a tracking number this afternoon 3/19/2020. Via UPS ***...….. This customer placed his order 03/13/2020

"I’ve read several reviews about this company doing this, and I’m the latest victim." This statement is also untrue because we do not have any bad reviews online before this customer became impatient and filed this complaint.

For this customer to speculate how we conduct business and how we operate our shipping department is wrong.

We understand that some online sales from other companies this customer has dealt with in the past may have been bad experiences. But we pride ourselves on getting our customers what they have ordered in a timely manner.

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Address: PO Box 7371, Bonney Lake, Washington, United States, 98391-0914

Phone:

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Fax:

+1 (253) 461-1393

Web:

www.steelheadarms.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Steelhead Arms, but after several inspections we’ve come to the conclusion that this domain is no longer active.




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