[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Yes I went down to Georgia Power today and showed all the items I needed for the service,everything went smoothlyI am happy everything has been resolved thanks Business Bureau for your help in the time if needI appreciate it
Thank you for making us aware of your concerns about our Budget Billing Program for account # [redacted] I appreciate the opportunity to respondBudget Billing is based on the average of the last monthly billsThe program is not a money saving program or a cheaper rate, but helps you to maintainThe object of the program is to even itself out over twelve months and the monthly bill can go up or down depending on your usageThe difference between the customer's actual usage and the budgeted amount goes into a pot called the deferred differenceA customer may cancel or transfer Budget Billing at any time by phone or online, however after discontinuing or transferring Budget Billing any balance due will be billed to the account or any credit will be applied to the accountThe history on the account shows that in August the monthly amount increased from $to $due to a deferred difference of $On September 13, a disconnect was placedAs a result the $became due along with the actual usage for the month $Both added together equals the $along with the past due amount of $to total $Because this is electricity used and not paid for, we cannot waive the deferred difference amount, but will gladly work with the customer to get the balance paid
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I spoke with the customer and he explained his situation of
moving to another state with the military We have agreed
to contact Equifax on the
customer’s behalf since the balance has been paid in full
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I will accept the $credit but I will not accept the way I was talked too and treated I was basically told they didn't see my card response from July and that they didn't control the postal service Is that customer service? And that we basically waited to ask about it in September because our bill increased But we waited because the card was due it was in July ...so we knew it wouldn't be that month And the august bill was due in September ...so that's why we called then I didn't like the fact ...that it was like we were lying or trying to beat the system We are good customer that pay our bills on time I'm just the small man against a big company I understand that maybe they might have gotten my card But telling me you don't control the postal service is wrong!!! I don't control it either but next time I will talk to someone or personally take anything important to them The phone call could be reviewed if it was taped She did call back and left a message after I left a message about how I felt She apologised and then the $credit was offered And the $has been appliedI just feel it is a better way to speak to people
Regards,
*** ***
I have attached a copy of the letter mailed today from our corporate office, Atlanta, in response to the complaint
Thank you,
*** ***
Customer Service Supervisor
10px;">
Mr *** just moved into this premise. We can not compare the usage between housesThe bill in question is 1+ month bill plus the new connection charge...making it larger than what he has experienced. Georgia Power understands the hardship of our customers and we are willing to make
arrangements and offer assistants when needed. Also, we have different programs that customers can sign up on to monitor their personal usage. We are able to pull the daily usage to compare the kwh for Mr ***. The meter was checked and is running correctly
Thank you for making us aware of Ms. [redacted]'s concern. I contacted Ms. [redacted] to obtain copies of the documentation that she referred to. After reviewing the documentation and the account in question, I did determine that Ms. [redacted] was not responsible for the bill in her ex-husband's name. I...
credited the total amount to her active account. I contacted Ms. [redacted] by phone today and left her a detailed message with this information. I also left my name and phone number for her to contact me with any questions that she may have.
Sincerely,
[redacted]
Customer Service Supervisor
[redacted]
After researching Ms. [redacted] inquiry, I called and left several messages. I did get in contact with her on Thursday, 10/8/15. I explained that unfortunately we did not receive the request that she mailed in asking to change her rate to our Flat Bill rate per a letter she received...
from Georgia Power. I explained what we could do for her at this point, but she wasn't satisfied with that offer. She said she would just remain on the rate that she is currently on. Overall she was not happly with my response and wanted to end the conversation. This morning, 10/9/15, I had a voice message from her once again stating overall that she wasn't happy with the outcome. I called her back and received her voice mail. I left her a message that we value her as a customer and I was sorry that we had not received her request. I explained that I was going to give her a $50 credit on her bill and if she had any additional questions or concerns to please give me a call.
Sincerely,
[redacted]
Customer Service Supervisor
Please provide more detailed information - account number, address where debt occurred. Is this a gas company account or Georgia Power Company? I am unable to respond to the complaint without more information.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Yes I went down to Georgia Power today and showed all the items I needed for the service,everything went smoothly. I am happy everything has been resolved thanks Business Bureau for your help in the time if need. I appreciate it
In response to #[redacted] phoned and requested service at [redacted], GA., on 4/11/14. She was informed to come into the office to show lease, picture ID, and social security card due to unauthorized use at the address. on 4/14/14 Ms. [redacted] presented a lease...
with no name as tenant and no effective lease date. Ms. [redacted] is welcomed to come in and apply for service at this address with a valid lease and effective date. However, currently the service is not active in anyone's name and could be disconnected at any time.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you
for making us aware of your concerns about our Budget Billing Program for
account #[redacted]. I appreciate the opportunity to...
respond. Budget Billing
is based on the average of the last 12 monthly bills. The program is not a money saving program or a cheaper rate, but helps you to maintain. The object of the program is to
even itself out over twelve months and the monthly bill can go up or down
depending on your usage. The difference between the customer's actual usage and
the budgeted amount goes into a pot called the deferred difference. A customer
may cancel or transfer Budget Billing at any time by phone or online, however
after discontinuing or transferring Budget Billing any balance due will be
billed to the account or any credit will be applied to the account. The history
on the account shows that in August the monthly amount increased from $79.00 to
$106.00 due to a deferred difference of $268.31. On September 13, 2014 a
disconnect was placed. As a result the $268.31 became due along with the actual
usage for the month $194.97. Both added together equals the $463.28 along with
the past due amount of $106.00 to total $571.28. Because this is electricity
used and not paid for, we cannot waive the deferred difference amount, but will
gladly work with the customer to get the balance paid.
I have been with GA Power for 5 years. It’s unfortunate that there is not a company in Georgia that offers electric services. That being said I’m stuck with this monopoly company. I recently moved and needed to transfer service to a new apartment community. I filled out my request to transfer service on 08/07/2015 on the GA Power website. I received an email that stated I would need to provide my lease agreement along with my photo ID. I immediately called the customer service line at 11:43AM and spoke with a representative who assured me that this would not be needed as I was an existing customer. I would just need to pay a $30 connection fee.
On Monday 09/22/2015 my apartment community brought to my attention that I owed $107 for electric service for the dates 08/14/2015 to 09/15/2015 and an additional $19.26 for 09/15/2015 to 09/22/2015 for electric services. Immediacy called GA Power at 7:15PM and requested to speak to a supervisor. The supervisor informed me that my account had been canceled to due them not receiving my lease agreement and photo ID. I explained to her that on the 08/07/2015 I was told that it would not be needed for my service to be connected. She was very unconcerned and all she could do was monotony apologize. She informed me I would need to pay a deposit of $110 and an addition $30 for the connection process. I told her that I was not happy, but because they are the only provider there was nothing I could do, but pay what they told me. I was given a new account number and she assured me that they still wouldn’t need my Photo ID and my lease agreement.
I think that it is poor customer service that I was told one thing, but they did another. I was not informed or reached out to that my service with the original account number was cancelled. I did not budget to have to keep paying $100+ for electrical service for a one bedroom apartment. I also should have received a discount on my service as my employer is a preferred company and I had a discount code. I just feel like for all the hassle they caused me they could have offered my some type of discount on my service and knowing that I have been stuck being a customer for 5 years. I feel like this is just unacceptable, but because they are a monopoly company they are able to do as they please and I am stuck with them.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Yes I went down to Georgia Power today and showed all the items I needed for the service,everything went smoothlyI am happy everything has been resolved thanks Business Bureau for your help in the time if needI appreciate it
Thank you for making us aware of your concerns about our Budget Billing Program for account # [redacted] I appreciate the opportunity to respondBudget Billing is based on the average of the last monthly billsThe program is not a money saving program or a cheaper rate, but helps you to maintainThe object of the program is to even itself out over twelve months and the monthly bill can go up or down depending on your usageThe difference between the customer's actual usage and the budgeted amount goes into a pot called the deferred differenceA customer may cancel or transfer Budget Billing at any time by phone or online, however after discontinuing or transferring Budget Billing any balance due will be billed to the account or any credit will be applied to the accountThe history on the account shows that in August the monthly amount increased from $to $due to a deferred difference of $On September 13, a disconnect was placedAs a result the $became due along with the actual usage for the month $Both added together equals the $along with the past due amount of $to total $Because this is electricity used and not paid for, we cannot waive the deferred difference amount, but will gladly work with the customer to get the balance paid
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I spoke with the customer and he explained his situation of
moving to another state with the military We have agreed
to contact Equifax on the
customer’s behalf since the balance has been paid in full
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I will accept the $credit but I will not accept the way I was talked too and treated I was basically told they didn't see my card response from July and that they didn't control the postal service Is that customer service? And that we basically waited to ask about it in September because our bill increased But we waited because the card was due it was in July ...so we knew it wouldn't be that month And the august bill was due in September ...so that's why we called then I didn't like the fact ...that it was like we were lying or trying to beat the system We are good customer that pay our bills on time I'm just the small man against a big company I understand that maybe they might have gotten my card But telling me you don't control the postal service is wrong!!! I don't control it either but next time I will talk to someone or personally take anything important to them The phone call could be reviewed if it was taped She did call back and left a message after I left a message about how I felt She apologised and then the $credit was offered And the $has been appliedI just feel it is a better way to speak to people
Regards,
*** ***
I have attached a copy of the letter mailed today from our corporate office, Atlanta, in response to the complaint
Thank you,
*** ***
Customer Service Supervisor
10px;">
Mr *** just moved into this premise. We can not compare the usage between housesThe bill in question is 1+ month bill plus the new connection charge...making it larger than what he has experienced. Georgia Power understands the hardship of our customers and we are willing to make
arrangements and offer assistants when needed. Also, we have different programs that customers can sign up on to monitor their personal usage. We are able to pull the daily usage to compare the kwh for Mr ***. The meter was checked and is running correctly
I will remove the $deposit due to it is the first time it has been billed to the customer
Thank you for making us aware of Ms. [redacted]'s concern. I contacted Ms. [redacted] to obtain copies of the documentation that she referred to. After reviewing the documentation and the account in question, I did determine that Ms. [redacted] was not responsible for the bill in her ex-husband's name. I...
credited the total amount to her active account. I contacted Ms. [redacted] by phone today and left her a detailed message with this information. I also left my name and phone number for her to contact me with any questions that she may have.
Sincerely,
[redacted]
Customer Service Supervisor
[redacted]
After researching Ms. [redacted] inquiry, I called and left several messages. I did get in contact with her on Thursday, 10/8/15. I explained that unfortunately we did not receive the request that she mailed in asking to change her rate to our Flat Bill rate per a letter she received...
from Georgia Power. I explained what we could do for her at this point, but she wasn't satisfied with that offer. She said she would just remain on the rate that she is currently on. Overall she was not happly with my response and wanted to end the conversation. This morning, 10/9/15, I had a voice message from her once again stating overall that she wasn't happy with the outcome. I called her back and received her voice mail. I left her a message that we value her as a customer and I was sorry that we had not received her request. I explained that I was going to give her a $50 credit on her bill and if she had any additional questions or concerns to please give me a call.
Sincerely,
[redacted]
Customer Service Supervisor
Please provide more detailed information - account number, address where debt occurred. Is this a gas company account or Georgia Power Company? I am unable to respond to the complaint without more information.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Yes I went down to Georgia Power today and showed all the items I needed for the service,everything went smoothly. I am happy everything has been resolved thanks Business Bureau for your help in the time if need. I appreciate it
In response to #[redacted] phoned and requested service at [redacted], GA., on 4/11/14. She was informed to come into the office to show lease, picture ID, and social security card due to unauthorized use at the address. on 4/14/14 Ms. [redacted] presented a lease...
with no name as tenant and no effective lease date. Ms. [redacted] is welcomed to come in and apply for service at this address with a valid lease and effective date. However, currently the service is not active in anyone's name and could be disconnected at any time.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you
for making us aware of your concerns about our Budget Billing Program for
account #[redacted]. I appreciate the opportunity to...
respond. Budget Billing
is based on the average of the last 12 monthly bills. The program is not a money saving program or a cheaper rate, but helps you to maintain. The object of the program is to
even itself out over twelve months and the monthly bill can go up or down
depending on your usage. The difference between the customer's actual usage and
the budgeted amount goes into a pot called the deferred difference. A customer
may cancel or transfer Budget Billing at any time by phone or online, however
after discontinuing or transferring Budget Billing any balance due will be
billed to the account or any credit will be applied to the account. The history
on the account shows that in August the monthly amount increased from $79.00 to
$106.00 due to a deferred difference of $268.31. On September 13, 2014 a
disconnect was placed. As a result the $268.31 became due along with the actual
usage for the month $194.97. Both added together equals the $463.28 along with
the past due amount of $106.00 to total $571.28. Because this is electricity
used and not paid for, we cannot waive the deferred difference amount, but will
gladly work with the customer to get the balance paid.
Agreed to cancel billing for $59.60 as per customer request.
Sincerely,
[redacted]
work # ###-###-####
I have been with GA Power for 5 years. It’s unfortunate that there is not a company in Georgia that offers electric services. That being said I’m stuck with this monopoly company. I recently moved and needed to transfer service to a new apartment community. I filled out my request to transfer service on 08/07/2015 on the GA Power website. I received an email that stated I would need to provide my lease agreement along with my photo ID. I immediately called the customer service line at 11:43AM and spoke with a representative who assured me that this would not be needed as I was an existing customer. I would just need to pay a $30 connection fee.
On Monday 09/22/2015 my apartment community brought to my attention that I owed $107 for electric service for the dates 08/14/2015 to 09/15/2015 and an additional $19.26 for 09/15/2015 to 09/22/2015 for electric services. Immediacy called GA Power at 7:15PM and requested to speak to a supervisor. The supervisor informed me that my account had been canceled to due them not receiving my lease agreement and photo ID. I explained to her that on the 08/07/2015 I was told that it would not be needed for my service to be connected. She was very unconcerned and all she could do was monotony apologize. She informed me I would need to pay a deposit of $110 and an addition $30 for the connection process. I told her that I was not happy, but because they are the only provider there was nothing I could do, but pay what they told me. I was given a new account number and she assured me that they still wouldn’t need my Photo ID and my lease agreement.
I think that it is poor customer service that I was told one thing, but they did another. I was not informed or reached out to that my service with the original account number was cancelled. I did not budget to have to keep paying $100+ for electrical service for a one bedroom apartment. I also should have received a discount on my service as my employer is a preferred company and I had a discount code. I just feel like for all the hassle they caused me they could have offered my some type of discount on my service and knowing that I have been stuck being a customer for 5 years. I feel like this is just unacceptable, but because they are a monopoly company they are able to do as they please and I am stuck with them.