Tee's Flooring Reviews (%countItem)
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Tee's Flooring Rating
Address: 12639 Appleton Rd, Croton, Ohio, United States, 43013-9768
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We contacted Tony T of Tee's Flooring to refinish/Repair/and Install hardwood flooring in our house.
He subcontracted the work out to ***.
On day one, the subcontracted crew showed up ill prepared, and under equipped. They did not have enough plastic nor tools to block off and protect our house as promised in the initial consult with Tony (Tee's Floors) and Terry (*** Flooring). I had to lend the crew one of my personal shop vacs and air compressors to use. Not only did they use my compressor, the took the air hose with them when they left to never be seen again.
Despite the fact that I had already removed the doorway casings, jambs and adjoining baseboards as an indicator of the work to be done, they did not remove the baseboard on 3 of the 4 walls in the sunroom before laying the new hardwood. Now the 6" baseboards are 4 3/4" and I have to rip to size the other baseboards to match. To add insult to injury, the new floor that they installed is 3/8" lower than the adjoining kitchen, where is should be level/flush.
When sanding the floors their drum sander left "chatter" marks all through the house. They are easily visible. When questioned about them,both parties dismissed us, and said that we were being too picky and it would not matter once we put the furniture back in place.
On top of the sanding issues, there are numerous imperfections in the finish (i.e. sanding dust, hair, edging marks, swirls, incorrect finish, drops etc). The cold air return was installed incorrectly, and now sits approximately 1/4" proud of the floor.
We provided over 50 % of the contact price to Mr. T for the work. We have reached out to him for resolution of the matter and offered alternatives, quotes for repair. To date, we have never received a final invoice. We have only received a preliminary invoice. The only response we have received was a certified letter advising us that he had filed a Mechanics Lien for the unpaid balance.
We certainly have a different side of the story. I and everyone that worked at this project were made very aware that Mr. was the. GC of his own project. My client was responsible for All demo, not most per his request and also to save money ( very understandable ) so guys were informed of the project and what it details, at know point did Mr. just let people do there jobs and an at the level of there qualifications. He informed everyone when, how, where to do all projects. Mr. an I explained all processes to this project to Mr. at all an every turn. The project had various moving parts and at times had as many as 5-6 people at the job site. I was never one time informed about any of his tools being borrowed or disappearing and our last communication I was informed Terry and I wouldn't be doing a walk through and I was responsible for cost of any repairs and NEVER did I tell anyone that's just the way it suppose to look. The fact that ever project doesn't go perfect is not unique to any company but not to give my guys a chance to rectify and leave me hanging with a 4,500 plus balance is not something I am willing to accept. I am willing to meet with my client's and Mr. and come with a final FAIR resolution which at first we were informed we would do and then that request was retracted. I have in good faith done everything I know possible to correct.
It seems that Mr. T views are quite different from what actually occurred. Yes I am renovating my own kitchen.No I did not control the work flow of Mr.s crews. As the customer, I have the right to request that certain things be done to protect my home while his crews are in my home working. Did I answer the questions of his employees when asked? Yes. Did I provide an air compressor for his crews to use? Yes. Did his crew use my shop vac? Yes. Did his crew dumpster dive and take scrap out of my dumpster? Yes. Did they take scrap carpet out of my garage to use as a stain pad? Yes. Did I care? No. I did my very best to stay out of his crew’s way while they were working. I deliberately stayed on the other side of the plastic while they were working. I installed 7 hot air vents that agreed with Tony T, of Tee’s Flooring.There were two occasions where Mr.s employee Nick had some issues.On the day of sanding, Mr.s employee requested to use the dryer outlet to run his sander. I informed him that it did not work. He said that he could not work without it and proceeded to pack up. I was unaware of the need for 220 voltage for the sander. Neither, Mr., nor Mr. T had made this requirement clear in the beginning. I asked if he could connect to a wire that was temporarily disconnected, and he wanted access to my circuit breaker box. I informed him that was not an option at that time, and he was upset that he had to use the wire. I ran the wire to the outside, and in turn broke a window well cover in doing so. Things like this happen on job sites so I was not upset.On the second day of sanding, I asked if I was needed for anything as I had other things to do. The employee that was here (John), said no, but I exchanged cell phone numbers with him just in case, and advised if something came up or if they had any questions they could reach me on my phone. When I returned, they were upset that I was not there to install a cold air return vent that I was unaware was being delivered that day. It was brought to the site by Mr. T. Who also had my cell phone number.
Mr.s crew explained that they weren’t sure how I wanted it installed, but did their best. When they showed me, I requested that they install a piece of hardwood between the back and the baseboard as would be visible. This created a heated discussion between Mr.s (Nick) employee and myself. He refused to do the work, said he did not have the tools in which to do the work requested, to which point I asked him to leave and I would contact Mr. T.Being that Mr. Ts phone was not working as it had been thoughout this ordeal (he said that he recently switched carriers), I attempted to contact Mr.. He came to the jobsite, and we discussed the situation. Mr. made accusations that I was hindering his employees and then in the next breath was telling me I should have been here to install the vent and answer questions. After which time, Mr. and Nick installed the piece of hardwood as originally requested. I guess I am confused where I should be? Out conducting my own business, or at my house overseeing his employees? I also had a very frank conversation with Mr. at that point. I point blank asked Mr., if I were to let him continue, would I be sorry, or would he and his crew provide a superior product. He affirmed that I would extremely satisfied, and there would be no problems. We attempted to re-enter the house to inspect the vent, but his employee, Nick had already started “water – popping” the floor. Mr. requested that we not enter the house and to provide a free and clear work environment for his employees.
As we were not residing at our house during this, I had to come to the house to open it and allow his employees access, and the return at the end of the day to lock up. When we allowed to come back into the house, we found many defects. We did a walk through with Mr. T. We showed him the defects and areas of concern that we had. He said that the sanding chatter marks “would not be as noticeable once we moved our furniture back into the rooms. He offered no remediation for the 3/8” difference in the floor level. We attempted to work with Mr. T, as he is Tee’s Flooring, the company who we had the contact with. Mr.s of ***s Flooring role in this matter is a sub to the contractor. Not the contractor of record. Mr. T never returned to reinstall the closet doors, or pantry door that had been removed. I reinstalled them myself. Mr. T, never returned to remove the stain from the carpet that was caused my Mr.s crew.All work was completed on or about Saturday, May 20, 2017.On June 6, we reached out to Mr. T via email (see below). In the email, we outlined two options that we felt were a fair alternative. One provided that Mr. T have another crew, other that Mr.s, come in and re-do the floors, and the second was that we would contact one of the crews that we had come in and inspect the work that was completed by Mr.s crew and provide us with quotes for said work.As can be seen in the email, the average of the quotes was $5,606.00. This is more than one thousand dollars more than what Mr. T is claiming is due to him. We asked Mr. T to call us so that we could discuss a resolution to this matter. As it was, this matter had delayed the Kitchen Renovation by two weeks, since we had to get other contractors in to inspect the floors and provide estimates.Since over a month had passed from the date the email was sent to Mr. T, and his lack of response, we wrongly assumed that he had chosen the option to call it square with the good faith payment we made him on his preliminary final bill.It was not until we received legal notice of a Mechanics Lien on our personal house, that we were aware of his intentions.
If Mr. T wants to make good on his contract of providing his services, we would be more than willing to accept and pay the remainder of the bill he is claiming for under the following circumstances:
1) The sunroom floor is removed and installed properly. (i.e level with the adjoining kitchen floor, baseboards are removed and floor is installed to sheetrock walls as should have been initially)2) Stains removed from carpet .3) Cold air vent in formal living room removed and installed properly.4) Floor is resanded to remove any and all “Chatter Marks” left by Mr.s crew.5) Also, we are reimbused for the drycleaning incurred of the dining room drapes that were not properly protected by Mr.s crew.6) Any other crew other than ***/or any/all of its subcontractors/employees or subsidiaries are involved in said matter.