Hi ***, I am really sorry to hear that you never received your order and that this matter hasn't already been resolvedI've gone ahead and issued you a full refundYou can expect to see that credit post back to your account within 3-business daysI've also issued you a reprint of the order to ensure you receive the items originally orderedYou will have gotten an email confirming the new order details If you aren't seeing it in your inbox, please check your junk or spam folder as our emails are sometimes filtered there due to settingsAgain, I am so sorry for the inconvenience and frustration this may have causedI hope that you will give us a chance to show you this isn't how things normally goPlease reach out to [redacted] if you are in need of any further assistance Sincerely, ***
Hi Marcus, I am really sorry to hear of the trouble you are havingUnfortunately, the link you provided was for [redacted] - not TeespringI wasn't able to locate anything in our system with the information you providedIf you are seeing your art on our site, please fill out the form found here: [redacted] If you click on "Notice and Takedown Report Form" and fill it out in it's entirety, our team will be happy to take care of itIf you were seeing your designs on [redacted] , you'll want to contact their customer support team for further assistance as we have no affiliation with [redacted] I hope this helps and apologize again for the troubleShould you need further assistance from us, you may contact our support team via email at [redacted] Sincerely, ***
Hi [redacted] , We sincerely apologized for the delay with your payoutThe wait has been due to a recent security update we made so that payouts and accounts would remain safeAs a result your pending payout has been processed Moving forward payouts will be processed within business days once requestedWe sincerely apologize again for any inconvenience or frustration we may have caused If you are in need of any further assistance, please contact our seller support team via email at [redacted] Sincerely, ***
Hi ***, We sincerely apologized for the delay with your payoutThe wait has been due to a recent security update we made so that payouts and accounts would remain safeAs a result your pending payout has been processed Moving forward payouts will be processed within business days once requestedWe sincerely apologize again for any inconvenience or frustration we may have causedIf you are in need of any further assistance, please contact our seller support team via email at [redacted] Sincerely, ***
Complaint: [redacted] I am rejecting this response because: as I have said each attempt made never provided a case number! I understand they are custom made but this was for a birthday gift that has been ruined and a new replacement order is useless Sincerely, [redacted]
Hi ***, I am so sorry to hear of the unauthorized charges posted to your accountUnfortunately, because the way our site works, we do not require buyers to have an accountEach time an order is placed, the buyer is required to fill out the order form completely - including the payment sectionYou must physically enter the card number each time an order is placed on our siteWe do not store payment information Once an order has been placed, the card number originally entered is encrypted so that no one can view the card numberWe are only able to see the last four digits of the card charged for an orderI'm truly sorry that the agent you spoke to wasn't able to provide you with the information you want - but due to privacy policies, we aren't able to give order information outWe can confirm the information, meaning if you give us that information, we can confirm whether or not it is what was used on the order All of the unauthorized orders have been cancelled and refunded for you accordingly, so you'll be seeing those credits post back to your account within 3-business days, depending on the policies of your bankUnfortunately, we cannot block your information from being used due to the way orders are placedEach order form must be filled out completely at the time the order is being placed I've sent you an email directly confirming the refunds and some other information you might find helpfulShould you need anything else, or have any additional questions, please reply to that email and I'll be happy to help you with anything I can Sincerely, ***
Hi [redacted] , I am really sorry to hear of the trouble you've encountered with your order and when attempting to contact us to let us know of this issueUnfortunately, when searching your name and email address, I was unable to locate any casesI will be reaching out to you directly to assist you in resolving this matter and hoping to get some additional information from you regarding your attempts to contact us Unfortunately, as of 2015, we no longer offer phone supportWe support our customers via email ( [redacted] ) or live chat thru our website during business hours (Monday thru Friday AM to PM EST)If you call the phone number listed on your bank statement, you will get a recording advising you to contact us through our website or through email We are more than happy to help anyway we can and I am terribly sorry that you didn't receive the assistance you were looking for when realizing that your packages were marked delivered but not receivedI'd like to confirm your shipping address and get a reprint issued for you right away to ensure receipt of the items orderedI hope to hear back from you soon in case [redacted] so we can get this all taken care of Sincerely, ***
Hello, I am really sorry to hear of the trouble with your orderI just wanted to confirm that I've responded to your husband's email offering a full refund as well as a $store credit for this inconvenienceUnfortunately, we won't be able to refund your credit card as we do not have access to that information as your order was processed through [redacted] , a platform we are no longer fulfilling orders forHowever, we are happy to issue your refund thru [redacted] , but just need a [redacted] email address to send it to I've included all of this information as well as how to redeem the store credit issued in the emails to your husbandI hope this helps and apologize again for all of the troublePlease contact us at [redacted] if you are in need of any further assistance Sincerely, ***
Hi [redacted] , I completely understand your frustration with this matter and wish I could provide you the information you are looking forUnfortunately, I can'tI am only able to see that the order was placed on May 23, at 12:PM EST, with your email address, shipping to your name at your address, charging a card ending in ***I have no way to determine who placed this order or how they retrieved your personal information I can tell you that the order has been fully cancelled and refunded and reported to our Fraud department for internal reviewThe only thing you can do at this point is to contact your financial institution to inform them of this matter - if you haven't already - and have a new card issued for account securityYou can also look into additional ways to protect yourself from identity theft and fraudI am truly sorry for the trouble this causes you Please contact us via email at [redacted] if you have further questions or concerns and we'll be happy to help you with anything we can Sincerely, ***
Hi [redacted] , Again, I'm so sorry for the inconvenience and frustration with this matterI've been working with our management team to try to come up with something to help resolve this for you completelyI'll be reaching out to you via email directly so that you may provide me some additional information to get a refund processed for you through [redacted] I'll need a [redacted] email address to send you your refund I hope this helps and look forward to working with you to resolve this matter completelyTruly, I am so sorry for the trouble this has caused and the length it's taking to get resolved Sincerely, ***
Complaint: [redacted] I am rejecting this response because:I am still owed over dollars for bank overdraft charges and they only paid me only what they owed me originally but their payment was few days late which cost me moneyThey didn't full fill their part of the dealI will wait few more days and then I will take them to small claims court for a lot more then $80.Sincerely, [redacted] ***
Hello - this issue has not been resolved Teespring continues to sell products with my illustrations on them, and will not agree to stop selling my copyright illustrations Much like Ohio State, who had to sue Teespring, and was successful, Teespring continues its practise of selling other people's designs without permission They claim that they are simply a platform, but they are ultimately responsible and are profiting by continuing to do this I would like future assurance in writing from this company that they will no longer sell my copyright illustrations That is when I will be satisfied Currently they have not agreed to do so I can't even call this company - phone line is simply a loop that goes to no human Thank you, [redacted]
Hi John,Thank you so much for reaching out, I'm so sorry about the trouble you have experienced with us! I have looked into your order information and do see there was an error with the completion of the goods, again, I'm truly sorry for the inconvenienceYour order was in fact refunded in full on March 1st, which should have reflected back into your accountI would also like to apologize for the confusion on our endAt this time, Teespring does not offer a expedited order serviceWe do hope this will be an option in the near future and is something we are working on as it is a highly requested featureHowever, we did drop the ball on our end in which we are truly apologeticIn effort to turn this experience around, I would like to also offer you a replacement on the original order or a credit to something else on the sitePlease let me know your preferred option, and I will be more than happy to complete the requestAs for the Revdex.com locationsOur printing facility is in fact located in [redacted] KY, our Head Quarters are located in CaliforniaI look forward to hearing from you JohnSincerely, [redacted]
Hi [redacted] I am really sorry to hear of your frustrations using our siteWe did stop offering phone support as we've restructured our customer service - by splitting it up into different departments to offer more efficient supportWe now have a Buyer Support team and a Seller Support team - this way we can focus on the customer experience and maximize the service we provideYou can contact our buyer support team for general questions and for order inquiries thru email ( [redacted] ) or live chat thru our website ( [redacted] ) Our Seller Support team can be contacted thru email ( [redacted] ) or chat thru our composer ( [redacted] /design-launcher)I'm really sorry to hear that you've had trouble receiving your payout from your most recent campaign(s)Our Payouts team have been working around the clock to get these issues resolvedThere has been a delay in payouts being processed due to new security features that have been rolled out I understand that with delay comes disappointment, but I assure you that these changes are for the benefit of our sellersI have looked into your payout and see that it's been approved and will be received shortlyThe check you requested will be mailed to the address originally entered when requesting your payoutIf you are in need of any further assistance, please don't hesitate to reach out to our Seller Support team thru chat or emailAll emails are answered within 24-hours Sincerely, ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Hi [redacted] , I am really sorry to hear of the troubles you've experienced trying to get this matter resolvedUnfortunately, we are no longer fulfill [redacted] orders, and do not have the access to issue a refund for the order in questionIf you are interested in reprints, we can certainly arrange that, but I will need some additional information from you to get those processedI'm terribly sorry for the inconvenience and frustration this matter may have caused youI will send you an email directly if you are interested in working with me to get reprintsOtherwise, you can contact the [redacted] Store directly to obtain a refund for your ordersI'm very sorry again for the troubleI hope to hear back from you soon to work out a resolution for this Sincerely, ***
Hi [redacted] , Thank you so much for reaching out to Teespring, I'm so sorry to hear about the trouble! I have reviewed your order in question from the " [redacted] ***" campaign and see the order was not delivered by the ETA provided (Sept 1st) We sincerely apology as there was an error with the deliveryThe order has been refunded in full for the amount of $CADThis will reflect back into your account within the next 3-business days depending on your banking provider It our goal to make every customer experience with Teespring a great one and I know we dropped the ball in this instanceI hope we can earn your trust back on a future orderIf there is anything more we can do to help, you are more than welcome to reach out Sincerely, [redacted]
Revdex.com:I have corrected the incorrect email earlier this afternoon and have messaged Teespring informing them that I have.Still no word.Sincerely, [redacted]
Hello ***, I am really sorry to hear of the delay in receipt of your orderI have checked and see that your door mat was shipped on Aug from the UKI see that your estimated delivery date was between Aug - Sept Typically, we do not consider a package lost until business days after the late arrival dateThis is to allow the shipping agent sufficient time to locate and deliver the package due to any unforeseen delays or issuesHowever, I've gone ahead and issued you a reprint for the orderYou will have received a confirmation email confirming the new order details to your inboxIf you aren't seeing it in your inbox, please check your junk or spam folder as our emails can be filtered there due to settings I hope this helpsIf there is anything further we may be of assistance with, please let me know Sincerely, ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I have received the requested payout from this companyAlthough I was not satisfied with how this was handled and the length it took to resolve this, the case can be closed.Sincerely, [redacted]
Hi ***, I am really sorry to hear that you never received your order and that this matter hasn't already been resolvedI've gone ahead and issued you a full refundYou can expect to see that credit post back to your account within 3-business daysI've also issued you a reprint of the order to ensure you receive the items originally orderedYou will have gotten an email confirming the new order details If you aren't seeing it in your inbox, please check your junk or spam folder as our emails are sometimes filtered there due to settingsAgain, I am so sorry for the inconvenience and frustration this may have causedI hope that you will give us a chance to show you this isn't how things normally goPlease reach out to [redacted] if you are in need of any further assistance Sincerely, ***
Hi Marcus, I am really sorry to hear of the trouble you are havingUnfortunately, the link you provided was for [redacted] - not TeespringI wasn't able to locate anything in our system with the information you providedIf you are seeing your art on our site, please fill out the form found here: [redacted] If you click on "Notice and Takedown Report Form" and fill it out in it's entirety, our team will be happy to take care of itIf you were seeing your designs on [redacted] , you'll want to contact their customer support team for further assistance as we have no affiliation with [redacted] I hope this helps and apologize again for the troubleShould you need further assistance from us, you may contact our support team via email at [redacted] Sincerely, ***
Hi [redacted] , We sincerely apologized for the delay with your payoutThe wait has been due to a recent security update we made so that payouts and accounts would remain safeAs a result your pending payout has been processed Moving forward payouts will be processed within business days once requestedWe sincerely apologize again for any inconvenience or frustration we may have caused If you are in need of any further assistance, please contact our seller support team via email at [redacted] Sincerely, ***
Hi ***, We sincerely apologized for the delay with your payoutThe wait has been due to a recent security update we made so that payouts and accounts would remain safeAs a result your pending payout has been processed Moving forward payouts will be processed within business days once requestedWe sincerely apologize again for any inconvenience or frustration we may have causedIf you are in need of any further assistance, please contact our seller support team via email at [redacted] Sincerely, ***
Complaint: [redacted] I am rejecting this response because: as I have said each attempt made never provided a case number! I understand they are custom made but this was for a birthday gift that has been ruined and a new replacement order is useless Sincerely, [redacted]
Hi ***, I am so sorry to hear of the unauthorized charges posted to your accountUnfortunately, because the way our site works, we do not require buyers to have an accountEach time an order is placed, the buyer is required to fill out the order form completely - including the payment sectionYou must physically enter the card number each time an order is placed on our siteWe do not store payment information Once an order has been placed, the card number originally entered is encrypted so that no one can view the card numberWe are only able to see the last four digits of the card charged for an orderI'm truly sorry that the agent you spoke to wasn't able to provide you with the information you want - but due to privacy policies, we aren't able to give order information outWe can confirm the information, meaning if you give us that information, we can confirm whether or not it is what was used on the order All of the unauthorized orders have been cancelled and refunded for you accordingly, so you'll be seeing those credits post back to your account within 3-business days, depending on the policies of your bankUnfortunately, we cannot block your information from being used due to the way orders are placedEach order form must be filled out completely at the time the order is being placed I've sent you an email directly confirming the refunds and some other information you might find helpfulShould you need anything else, or have any additional questions, please reply to that email and I'll be happy to help you with anything I can Sincerely, ***
Hi [redacted] , I am really sorry to hear of the trouble you've encountered with your order and when attempting to contact us to let us know of this issueUnfortunately, when searching your name and email address, I was unable to locate any casesI will be reaching out to you directly to assist you in resolving this matter and hoping to get some additional information from you regarding your attempts to contact us Unfortunately, as of 2015, we no longer offer phone supportWe support our customers via email ( [redacted] ) or live chat thru our website during business hours (Monday thru Friday AM to PM EST)If you call the phone number listed on your bank statement, you will get a recording advising you to contact us through our website or through email We are more than happy to help anyway we can and I am terribly sorry that you didn't receive the assistance you were looking for when realizing that your packages were marked delivered but not receivedI'd like to confirm your shipping address and get a reprint issued for you right away to ensure receipt of the items orderedI hope to hear back from you soon in case [redacted] so we can get this all taken care of Sincerely, ***
Hello, I am really sorry to hear of the trouble with your orderI just wanted to confirm that I've responded to your husband's email offering a full refund as well as a $store credit for this inconvenienceUnfortunately, we won't be able to refund your credit card as we do not have access to that information as your order was processed through [redacted] , a platform we are no longer fulfilling orders forHowever, we are happy to issue your refund thru [redacted] , but just need a [redacted] email address to send it to I've included all of this information as well as how to redeem the store credit issued in the emails to your husbandI hope this helps and apologize again for all of the troublePlease contact us at [redacted] if you are in need of any further assistance Sincerely, ***
Hi [redacted] , I completely understand your frustration with this matter and wish I could provide you the information you are looking forUnfortunately, I can'tI am only able to see that the order was placed on May 23, at 12:PM EST, with your email address, shipping to your name at your address, charging a card ending in ***I have no way to determine who placed this order or how they retrieved your personal information I can tell you that the order has been fully cancelled and refunded and reported to our Fraud department for internal reviewThe only thing you can do at this point is to contact your financial institution to inform them of this matter - if you haven't already - and have a new card issued for account securityYou can also look into additional ways to protect yourself from identity theft and fraudI am truly sorry for the trouble this causes you Please contact us via email at [redacted] if you have further questions or concerns and we'll be happy to help you with anything we can Sincerely, ***
Hi [redacted] , Again, I'm so sorry for the inconvenience and frustration with this matterI've been working with our management team to try to come up with something to help resolve this for you completelyI'll be reaching out to you via email directly so that you may provide me some additional information to get a refund processed for you through [redacted] I'll need a [redacted] email address to send you your refund I hope this helps and look forward to working with you to resolve this matter completelyTruly, I am so sorry for the trouble this has caused and the length it's taking to get resolved Sincerely, ***
Complaint: [redacted] I am rejecting this response because:I am still owed over dollars for bank overdraft charges and they only paid me only what they owed me originally but their payment was few days late which cost me moneyThey didn't full fill their part of the dealI will wait few more days and then I will take them to small claims court for a lot more then $80.Sincerely, [redacted] ***
Hello - this issue has not been resolved Teespring continues to sell products with my illustrations on them, and will not agree to stop selling my copyright illustrations Much like Ohio State, who had to sue Teespring, and was successful, Teespring continues its practise of selling other people's designs without permission They claim that they are simply a platform, but they are ultimately responsible and are profiting by continuing to do this I would like future assurance in writing from this company that they will no longer sell my copyright illustrations That is when I will be satisfied Currently they have not agreed to do so I can't even call this company - phone line is simply a loop that goes to no human Thank you, [redacted]
Hi John,Thank you so much for reaching out, I'm so sorry about the trouble you have experienced with us! I have looked into your order information and do see there was an error with the completion of the goods, again, I'm truly sorry for the inconvenienceYour order was in fact refunded in full on March 1st, which should have reflected back into your accountI would also like to apologize for the confusion on our endAt this time, Teespring does not offer a expedited order serviceWe do hope this will be an option in the near future and is something we are working on as it is a highly requested featureHowever, we did drop the ball on our end in which we are truly apologeticIn effort to turn this experience around, I would like to also offer you a replacement on the original order or a credit to something else on the sitePlease let me know your preferred option, and I will be more than happy to complete the requestAs for the Revdex.com locationsOur printing facility is in fact located in [redacted] KY, our Head Quarters are located in CaliforniaI look forward to hearing from you JohnSincerely, [redacted]
Hi [redacted] I am really sorry to hear of your frustrations using our siteWe did stop offering phone support as we've restructured our customer service - by splitting it up into different departments to offer more efficient supportWe now have a Buyer Support team and a Seller Support team - this way we can focus on the customer experience and maximize the service we provideYou can contact our buyer support team for general questions and for order inquiries thru email ( [redacted] ) or live chat thru our website ( [redacted] ) Our Seller Support team can be contacted thru email ( [redacted] ) or chat thru our composer ( [redacted] /design-launcher)I'm really sorry to hear that you've had trouble receiving your payout from your most recent campaign(s)Our Payouts team have been working around the clock to get these issues resolvedThere has been a delay in payouts being processed due to new security features that have been rolled out I understand that with delay comes disappointment, but I assure you that these changes are for the benefit of our sellersI have looked into your payout and see that it's been approved and will be received shortlyThe check you requested will be mailed to the address originally entered when requesting your payoutIf you are in need of any further assistance, please don't hesitate to reach out to our Seller Support team thru chat or emailAll emails are answered within 24-hours Sincerely, ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Hi [redacted] , I am really sorry to hear of the troubles you've experienced trying to get this matter resolvedUnfortunately, we are no longer fulfill [redacted] orders, and do not have the access to issue a refund for the order in questionIf you are interested in reprints, we can certainly arrange that, but I will need some additional information from you to get those processedI'm terribly sorry for the inconvenience and frustration this matter may have caused youI will send you an email directly if you are interested in working with me to get reprintsOtherwise, you can contact the [redacted] Store directly to obtain a refund for your ordersI'm very sorry again for the troubleI hope to hear back from you soon to work out a resolution for this Sincerely, ***
Hi [redacted] , Thank you so much for reaching out to Teespring, I'm so sorry to hear about the trouble! I have reviewed your order in question from the " [redacted] ***" campaign and see the order was not delivered by the ETA provided (Sept 1st) We sincerely apology as there was an error with the deliveryThe order has been refunded in full for the amount of $CADThis will reflect back into your account within the next 3-business days depending on your banking provider It our goal to make every customer experience with Teespring a great one and I know we dropped the ball in this instanceI hope we can earn your trust back on a future orderIf there is anything more we can do to help, you are more than welcome to reach out Sincerely, [redacted]
Revdex.com:I have corrected the incorrect email earlier this afternoon and have messaged Teespring informing them that I have.Still no word.Sincerely, [redacted]
Hello ***, I am really sorry to hear of the delay in receipt of your orderI have checked and see that your door mat was shipped on Aug from the UKI see that your estimated delivery date was between Aug - Sept Typically, we do not consider a package lost until business days after the late arrival dateThis is to allow the shipping agent sufficient time to locate and deliver the package due to any unforeseen delays or issuesHowever, I've gone ahead and issued you a reprint for the orderYou will have received a confirmation email confirming the new order details to your inboxIf you aren't seeing it in your inbox, please check your junk or spam folder as our emails can be filtered there due to settings I hope this helpsIf there is anything further we may be of assistance with, please let me know Sincerely, ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I have received the requested payout from this companyAlthough I was not satisfied with how this was handled and the length it took to resolve this, the case can be closed.Sincerely, [redacted]