Hello [redacted] , This letter is in response to the complaint filed by a client against our company, Tehachapi Pest Control, Inc, received on December 8th through U.SPostalThere are currently no outstanding issues and thus no resolution is necessaryThe following is our account of the dealings with the clientOur company was first contacted to perform a termite inspection on the structure owned by the client located at [redacted] Valley Rd, Tehachapi, CA, as a second opinion because he was displeased with the price quoted by another pest control company for the work necessary for saleWe performed the inspection diligently during our very busy season on 7/12/2016, for which an invoice for payment and a report were providedWe completed this as quickly as possible because the client was very concerned about the time frame, and pressingly demanded quick serviceOur inspection revealed that the client's home would require a fumigation and also had a particularly difficult area which needed to be treated for subterranean termitesWe discussed for many hours to determine how we could complete this for the client without requiring a significant amount of money for excavationOur company came up with a cost effective solution, and so the client contracted with our company to have a fumigation and the additional termite work and treating performed on his propertyOur work for the client included the following: 1.Original Inspection and report dated July 12, 2016- Invoice and report provided to the client's real estate agent an escrow company at 12:PM on July 13,and then resent at the request of the real estate agent at 3:PM on July 26, A Supplemental Inspection and report dated July 22, completed at no charge as a courtesy, for which we would normally charge $- Report provided to the client's real estate agent and escrow company at 8:PM on July 22, 2016, and sent to the client directly at 10:AM on July 25,at the request of his real estate agentA second Supplemental Inspection and report dated August 11, also completed at no charge as a courtesy, for which we would normally charge $- Report provided to the client's real estate agent and the buyer's real estate agent at 5:PM on August 11,and sent to the client directly at 10:AM on August 17, A reinspection and report of work performed by others dated August 29,which was also completed at no charge as a courtesy, for which we would normally charge $45.- Report provided to the client's real estate agent and the buyer's real estate agent at 3:PM on August 30,Completion of additional termite work, fumigation, and report dated August 29,-Invoice and report provided to the client's real estate agent and the buyer's real estate agent at 3:PM on August 30,2016.Please see attached invoices sent (Attachment A)You will notice that each invoice includes a clear statement at "7% late fees [are] applied after days".We completed all work on 8/29, and were out of pocket more than $2,for his fumigationWhen we did not receive payment by October 20,we followed up and, as is our general practice, we performed a title search as a beginning to our lien proceedingsWe determined that the client did not have clear title of the property when he contracted with us for work and therefore knew that his escrow would not be able to close until that was taken care ofHis court proceedings held up his ability to pay vendors from his escrow account, but the never contacted us to arrange for payment for the work we performed to avoid our %late feeWe sent a third invoice at 3:PM on October 20,to the client's real estate agent and the escrow company including the 7% late fee, which made the client very angryAfter much argument from the client, he ultimately agreed to pay for our work and the 7% late fee from escrow, and we finally received payment on 11/4/(days from the date of the Original Inspection and report, and days from the date of Completion and report).We do not feel that our company acted inappropriately in any wayIn fact, we went beyond our obligation to try to come up with a plan to help the client complete the necessary work and save the client money in the processUnfortunately, this client was very upset from the beginning about having to pay for any work to be done in order to complete the sale of his propertyI hope this provides you all the information you needIf not, please do not hesitate to contact usSincerely, [redacted] Owner, Field Rep BrII & BrIIITehachapi Pest Control, Inc
Hello [redacted] , This letter is in response to the complaint filed by a client against our company, Tehachapi Pest Control, Inc, received on December 8th through U.SPostalThere are currently no outstanding issues and thus no resolution is necessaryThe following is our account of the dealings with the clientOur company was first contacted to perform a termite inspection on the structure owned by the client located at [redacted] Valley Rd, Tehachapi, CA, as a second opinion because he was displeased with the price quoted by another pest control company for the work necessary for saleWe performed the inspection diligently during our very busy season on 7/12/2016, for which an invoice for payment and a report were providedWe completed this as quickly as possible because the client was very concerned about the time frame, and pressingly demanded quick serviceOur inspection revealed that the client's home would require a fumigation and also had a particularly difficult area which needed to be treated for subterranean termitesWe discussed for many hours to determine how we could complete this for the client without requiring a significant amount of money for excavationOur company came up with a cost effective solution, and so the client contracted with our company to have a fumigation and the additional termite work and treating performed on his propertyOur work for the client included the following: 1.Original Inspection and report dated July 12, 2016- Invoice and report provided to the client's real estate agent an escrow company at 12:PM on July 13,and then resent at the request of the real estate agent at 3:PM on July 26, A Supplemental Inspection and report dated July 22, completed at no charge as a courtesy, for which we would normally charge $- Report provided to the client's real estate agent and escrow company at 8:PM on July 22, 2016, and sent to the client directly at 10:AM on July 25,at the request of his real estate agentA second Supplemental Inspection and report dated August 11, also completed at no charge as a courtesy, for which we would normally charge $- Report provided to the client's real estate agent and the buyer's real estate agent at 5:PM on August 11,and sent to the client directly at 10:AM on August 17, A reinspection and report of work performed by others dated August 29,which was also completed at no charge as a courtesy, for which we would normally charge $45.- Report provided to the client's real estate agent and the buyer's real estate agent at 3:PM on August 30,Completion of additional termite work, fumigation, and report dated August 29,-Invoice and report provided to the client's real estate agent and the buyer's real estate agent at 3:PM on August 30,2016.Please see attached invoices sent (Attachment A)You will notice that each invoice includes a clear statement at "7% late fees [are] applied after days".We completed all work on 8/29, and were out of pocket more than $2,for his fumigationWhen we did not receive payment by October 20,we followed up and, as is our general practice, we performed a title search as a beginning to our lien proceedingsWe determined that the client did not have clear title of the property when he contracted with us for work and therefore knew that his escrow would not be able to close until that was taken care ofHis court proceedings held up his ability to pay vendors from his escrow account, but the never contacted us to arrange for payment for the work we performed to avoid our %late feeWe sent a third invoice at 3:PM on October 20,to the client's real estate agent and the escrow company including the 7% late fee, which made the client very angryAfter much argument from the client, he ultimately agreed to pay for our work and the 7% late fee from escrow, and we finally received payment on 11/4/(days from the date of the Original Inspection and report, and days from the date of Completion and report).We do not feel that our company acted inappropriately in any wayIn fact, we went beyond our obligation to try to come up with a plan to help the client complete the necessary work and save the client money in the processUnfortunately, this client was very upset from the beginning about having to pay for any work to be done in order to complete the sale of his propertyI hope this provides you all the information you needIf not, please do not hesitate to contact usSincerely, [redacted] Owner, Field Rep BrII & BrIIITehachapi Pest Control, Inc