Our warranty does require proof of purchase to help determine if the grill is still within the warranty period With that said, we will reach out to this customer and offer replacement of any parts required
After reviewing this customers claim with customer service, reached out to Mr. [redacted] directly (via email) to request photos of his grill with focus on the trouble areas. Photos will help us better diagnose the potential issue he is having so we can get the grill back to performing normally....
Once photos are received, we will determine if more parts or a replacement grill is required.
Our warranty does require proof of purchase to help determine if the grill is still within the warranty period. With that said, we will reach out to this customer and offer replacement of any parts required.
Our warranty does require proof of purchase to help determine if the grill is still within the warranty period With that said, we will reach out to this customer and offer replacement of any parts required
After reviewing this customers claim with customer service, reached out to Mr. [redacted] directly (via email) to request photos of his grill with focus on the trouble areas. Photos will help us better diagnose the potential issue he is having so we can get the grill back to performing normally....
Once photos are received, we will determine if more parts or a replacement grill is required.
Our warranty does require proof of purchase to help determine if the grill is still within the warranty period. With that said, we will reach out to this customer and offer replacement of any parts required.