Tek-Collect, Inc.

Mr. [redacted] 11/22/2016 We recently received your complaint #11800023 from the Revdex.com regarding your Whitening Coach account. According to our records, we received your order on October 19, 2016.   The terms of the offer that you agreed to at the time of your order clearly...

state that you were to have an 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product. "   These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   Since we did not hear from you during your trial period, you were charged $94.31 on October 27, 2016. You were then enrolled into our monthly shipment program.   The first time we heard from you regarding the cancelation of your account was on October 31, 2016 when you canceled your account with a representative. Your account was immediately canceled and you have not received any shipments or charges since then.   As a co urtesy, we have provided w ith a full, immediate refund of $94.31 on the full charge. Your account remains canceled and you will not receive any further shipments or charges. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.   Thank you,   W hitening Coach Customer Service Team 24 hours a day, 7 days a week 877-825-9064 {US