Purchase of lamp was International and never arrived to customer. Contacted Canadian customs and have received sporadic replies back from them but no status of location of lamp from them or the Canadian postal system. Have made varies attempts to source package and still with no
straight answer. We have refunded monies back to customer while awaiting location of package that was sent to them. Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards, P.SThe only reason I went to "bullying you into a refund" is because it was the only way I was going to get oneI know you say you bought the tickets direct from ticketmaster and you dont know what happened but neither do II did also email you proof that I had to buy new tickets to get in to the showI am sorry for getting ugly, but I really felt this was being ignored when no one responded to me for days after sending you the images. I hold no ill will towards your business any longerI appreciate you resolving thisAs for calling me a liar and a bad person for wanting refunded for invalid tickets you sold me, thats bad business on your end. Regardless, thanks for fixing it.
*** ***
We appreciate the chance to respond to this complaint. The buyer is 100% wrong. He is attempting to bully us on a public forum to steal tickets from us. First, and let us be emphatic, WE NEVER SELL INVALID TICKETS. These WERE our tickets to sell, and the buyers to buy. NO ONE other than...
the buyer had access to the valid tickets. We purchased these tickets directly from the venue, and we have copies of the original receipt. The tickets were electronically uploaded into our Point -of-Sale system. The buyer placed an order, and the tickets were electronically transferred to his account where he downloaded them. The buyer is the ONLY PERSON who at any point had access to the ticket files through the purchase process. The process of the sale was entirely automated, and human error was not a factor. The valid tickets were passed directly on to the buyer with no glitches. Only once in the buyer’s possession could the tickets could have been duplicated. WE ABSOLULTELY DID NOT REFUSE TO GIVE A REFUND, and we DID NOT merely “stop responding.” We told the buyer (3) separate times “I am sorry to hear [about the situation] and we will work with you to resolve it,” “We are going to look into it and see what could have happened,” and “we will look into it and follow up.” Those are all in email correspondence. The customer makes it sound like we just disappeared. We are not the venue. We can’t produce scan reports. We have to look into what happened to try to understand how four VALID tickets were allegedly invalid despite the buyer being the only one with access to the files. We are being bullied on public forums into giving money back before we understand what happened, because the circumstances of the buyer’s story do not add up. We DID NOT provide an 800 number that “gets no one on the phone.” We don’t have an 800 number. We only have one phone number that is published on ALL of our business listings: 317-876-3338. This part of the complaint does not even make sense, unless the intent is just to cloud the discussion. When the customer says this transaction involves a “scam,” the only scam is the buyer’s insistence that we give him his money back without letting us research the allegations that seem to us to be clearly objectively false. This has NOT been going on for two weeks. The event was less than two weeks ago and we were contacted for the first time after the event. The notion that we have a “random employee” buy tickets and work with a site to specifically “scam customers” is ridiculous. A few other notes. The buyer lists the name of the “salesperson” in the complaint. The person he lists was a summer marketing intern who at NO POINT was involved in any sales processes, and not only that, was NOT even employed by the company he placed the order with! The notion of tickets being “extremely overpriced” is irrelevant, and it is factually incorrect! The buyer specifically selected these tickets from among hundreds of listings. I would question the judgment of someone who selects “extremely overpriced” tickets from among better priced options. Aside from that, these tickets were actually priced below the original cost. The buyer paid less than we did for the tickets. This is merely an attempt to paint us in a negative light, and it is wrong. Despite our very strong feelings that this customer is using a public forum to coerce us into relenting into a refund for a claim for which there is no proof, we feel an obligation to provide a refund to appease the Revdex.com process. We are very disappointed that people operate this way and good companies are forced to relent to bad people to protect their public image.
We provided a full refund to the customer just as he requested to resolve the complaint. Payment went back to the credit card he used to make the purchase.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Purchase of lamp was International and never arrived to customer. Contacted Canadian customs and have received sporadic replies back from them but no status of location of lamp from them or the Canadian postal system. Have made varies attempts to source package and still with no
straight answer. We have refunded monies back to customer while awaiting location of package that was sent to them. Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards, P.SThe only reason I went to "bullying you into a refund" is because it was the only way I was going to get oneI know you say you bought the tickets direct from ticketmaster and you dont know what happened but neither do II did also email you proof that I had to buy new tickets to get in to the showI am sorry for getting ugly, but I really felt this was being ignored when no one responded to me for days after sending you the images. I hold no ill will towards your business any longerI appreciate you resolving thisAs for calling me a liar and a bad person for wanting refunded for invalid tickets you sold me, thats bad business on your end. Regardless, thanks for fixing it.
*** ***
We appreciate the chance to respond to this complaint. The buyer is 100% wrong. He is attempting to bully us on a public forum to steal tickets from us. First, and let us be emphatic, WE NEVER SELL INVALID TICKETS. These WERE our tickets to sell, and the buyers to buy. NO ONE other than...
the buyer had access to the valid tickets. We purchased these tickets directly from the venue, and we have copies of the original receipt. The tickets were electronically uploaded into our Point -of-Sale system. The buyer placed an order, and the tickets were electronically transferred to his account where he downloaded them. The buyer is the ONLY PERSON who at any point had access to the ticket files through the purchase process. The process of the sale was entirely automated, and human error was not a factor. The valid tickets were passed directly on to the buyer with no glitches. Only once in the buyer’s possession could the tickets could have been duplicated. WE ABSOLULTELY DID NOT REFUSE TO GIVE A REFUND, and we DID NOT merely “stop responding.” We told the buyer (3) separate times “I am sorry to hear [about the situation] and we will work with you to resolve it,” “We are going to look into it and see what could have happened,” and “we will look into it and follow up.” Those are all in email correspondence. The customer makes it sound like we just disappeared. We are not the venue. We can’t produce scan reports. We have to look into what happened to try to understand how four VALID tickets were allegedly invalid despite the buyer being the only one with access to the files. We are being bullied on public forums into giving money back before we understand what happened, because the circumstances of the buyer’s story do not add up. We DID NOT provide an 800 number that “gets no one on the phone.” We don’t have an 800 number. We only have one phone number that is published on ALL of our business listings: 317-876-3338. This part of the complaint does not even make sense, unless the intent is just to cloud the discussion. When the customer says this transaction involves a “scam,” the only scam is the buyer’s insistence that we give him his money back without letting us research the allegations that seem to us to be clearly objectively false. This has NOT been going on for two weeks. The event was less than two weeks ago and we were contacted for the first time after the event. The notion that we have a “random employee” buy tickets and work with a site to specifically “scam customers” is ridiculous. A few other notes. The buyer lists the name of the “salesperson” in the complaint. The person he lists was a summer marketing intern who at NO POINT was involved in any sales processes, and not only that, was NOT even employed by the company he placed the order with! The notion of tickets being “extremely overpriced” is irrelevant, and it is factually incorrect! The buyer specifically selected these tickets from among hundreds of listings. I would question the judgment of someone who selects “extremely overpriced” tickets from among better priced options. Aside from that, these tickets were actually priced below the original cost. The buyer paid less than we did for the tickets. This is merely an attempt to paint us in a negative light, and it is wrong. Despite our very strong feelings that this customer is using a public forum to coerce us into relenting into a refund for a claim for which there is no proof, we feel an obligation to provide a refund to appease the Revdex.com process. We are very disappointed that people operate this way and good companies are forced to relent to bad people to protect their public image.
We provided a full refund to the customer just as he requested to resolve the complaint. Payment went back to the credit card he used to make the purchase.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]