Thank you for bringing this customer complaint to our attentionOur goal is 100% customer satisfaction and we appreciate the [redacted] efforts and accountability provided here sans-serif;"> Unfortunately, one size does not fit all, and bid specifications did not incorporate enough flexibility to allow for this customers preference of container sizeThe contracting public entity and our team now have an accommodation strategy to deal with the individual customer preferenceWe have communicated the plan and agreed to waive the customer's late payment fee, to her complete satisfactionWe are also working with our customer service team to assure our communication style is consistent and in line with our valuesAgain, thank you for your assistance in this matterSincerely, [redacted] , President Kimble Recycling and Disposal
Customer Service at Kimble Companies has reviewed this account and the below has occurred: April 12, – Kimble Sales Manager called and talk to [redacted] They discussed the issues and determined that the container was already removed on 4/12/Sales Manager noted that he would arrange for a credit to offset the cost incurred verses the services receivedMrButler was happy with the resolution; [redacted] noted he would call and withdraw the Revdex.com complaintKimble Sales Manager has emailed [redacted] his contact information so that if [redacted] has any additional issues, he can contact him directly Sales Manager committed that if driver did not take all of the trash to let Sales Manager know and he would arrange to have someone to pick up what was leftApril 12, – Kimble has refunded [redacted] $for the commercial container; as well, Kimble has credited the $late fees for this container/payment history Account balance is $– zero dollarsThis issue should be considered resolved and it should be closedTell us why here
Thank you for bringing this customer complaint to our attentionOur goal is 100% customer satisfaction and we appreciate the [redacted] efforts and accountability provided here.Unfortunately, one size does not fit all, and bid specifications did not incorporate enough flexibility to allow for this customers preference of container sizeThe contracting public entity and our team now have an accommodation strategy to deal with the individual customer preferenceWe have communicated the plan and agreed to waive the customer's late payment fee, to her complete satisfactionWe are also working with our customer service team to assure our communication style is consistent and in line with our values.Again, thank you for your assistance in this matter.Sincerely, [redacted] , PresidentKimble Recycling and Disposal
We will honor *** *** request for the 1/of his quarterly bill as a credit. Given we have already credited $2.73, the total amount of the 1/would be $3.02. We have credited the additional $to his account.This issue should be considered resolved and it should be closed
Terrible, terrible serviceI signed up for the service when I bought my house years ago and my trash has been put out the night before in the same spot every weekIn the last months I have had to call almost every other week because they are not picking up my trashAfter having to call so many times, I asked to speak to supervisor I got put through to a voicemail with no return phone callAnd everytime I call I get asked if I put the trash out the night before, which I always say yes because we always do and yet they don't "see it"I shouldn't have to call so often and still have the same issuesI am willing to pay more for good service than have to deal with this company
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *nd find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Customer Service at Kimble Companies has talked with this customer [redacted]) this morning – August 30,...
2016, and we have walked through her concerns over recent service issues.
Her account [redacted]9 has been credited for the $3.07 given her concern over recent service issues. [redacted] has indicated she is aware of this resolve, and that she will contact [redacted], Customer Service Manager directly if there are any ongoing issues. [redacted] was notified that our Operations team is aware and they will be monitoring her account to ensure there are no further service issues.
This issue should be considered resolved and it should be closed.
Tell us why here...
Customer Service at Kimble Companies has reviewed this account and the below has occurred: April 12, 2017 – Kimble Sales Manager called and talk to [redacted]. They discussed the issues and determined that the container was already removed on 4/12/2017. Sales Manager noted that he would...
arrange for a credit to offset the cost incurred verses the services received. Mr. Butler was happy with the resolution; [redacted] noted he would call and withdraw the Revdex.com complaint. Kimble Sales Manager has emailed [redacted] his contact information so that if [redacted] has any additional issues, he can contact him directly. Sales Manager committed that if driver did not take all of the trash to let Sales Manager know and he would arrange to have someone to pick up what was left. April 12, 2017 – Kimble has refunded [redacted] $100 for the commercial container; as well, Kimble has credited the $6 late fees for this container/payment history. Account balance is $0 – zero dollars. This issue should be considered resolved and it should be closed. Tell us why here...
Google trash company who doesn't even pick up your trash all the time even when its at the curb since 5 o'clock in the morning. I talk to the manager and he was not only not helpful but also accused me of stealing in the other companies trash can when he didn't even know what he was talking about. Another service rep hung up on me
Customer Service at Kimble Companies has talked with this customer [redacted]) this morning – August 30, 2016, and we have walked through her concerns over recent service issues.Her account [redacted]9 has been credited for the $3.07 given her concern over recent service...
issues. [redacted] has indicated she is aware of this resolve, and that she will contact [redacted], Customer Service Manager directly if there are any ongoing issues. [redacted] was notified that our Operations team is aware and they will be monitoring her account to ensure there are no further service issues.This issue should be considered resolved and it should be closed. Tell us why here...
Thank you for bringing this customer complaint to our attention. Our goal is 100% customer satisfaction and we appreciate the [redacted] efforts and accountability provided here.
sans-serif;">
Unfortunately, one size does not fit all, and bid specifications did not incorporate enough flexibility to allow for this customers preference of container size. The contracting public entity and our team now have an accommodation strategy to deal with the individual customer preference. We have communicated the plan and agreed to waive the customer's late payment fee, to her complete satisfaction. We are also working with our customer service team to assure our communication style is consistent and in line with our values.
Again, thank you for your assistance in this matter.
Sincerely,
[redacted], President
Kimble Recycling and Disposal
Thank you for bringing this customer complaint to our attention. Our goal is 100% customer satisfaction and we appreciate the [redacted] efforts and accountability provided here.Unfortunately, one size does not fit all, and bid specifications did not incorporate enough flexibility to allow for this...
customers preference of container size. The contracting public entity and our team now have an accommodation strategy to deal with the individual customer preference. We have communicated the plan and agreed to waive the customer's late payment fee, to her complete satisfaction. We are also working with our customer service team to assure our communication style is consistent and in line with our values.Again, thank you for your assistance in this matter.Sincerely,[redacted], PresidentKimble Recycling and Disposal
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I offered photographic evidence that the driver was lying about the NTO code put into the system. I would like to know what is considered enough evidence to consider that the driver is lying? Perhaps cameras, not just GPS, should be put on the trucks. I would suggest that the business is upset having lost the business in the [redacted]t to a lower bid, and is therefore not inclined to provide normal customer service. However, this is not my concern. I would urge the business to review all NTOs on my account and see how many times I've actually complained about my services. I have better things to do than complain about trash pick up. This has become more of hassle than it's worth, but at this point it's the principle
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Customer Service at Kimble Companies has reviewed this account and the below has occurred: March 14, 2017 - Custome[redacted]) called regarding a Missed pick up. We advised the customer that his stop was marked NTO at 16 feet (No Trash Out) by the driver. NTO means that a customer did not...
have their trash out on the designated day of pick up at the time the driver arrives at the specific stop. If a driver has marked a stop as an NTO, per Kimble’s T&C’s (back of customer’s invoice), Kimble will not be able to collect customer’s trash until the next scheduled collection day. Kimble notes for the customer to have their trash at the curb or designated pick up point the night before their collection day. March 14, 2017 - Custome[redacted]) was advised of the NTO policy. Customer then noted he would deduct 25% of his bill because Kimble did not pick him up. Customer then asked for a supervisor because he insisted that his trash was out and that Kimble’s driver was not being truthful.March 14, 2017 – Customer was escalated to the Customer Service Manager. Customer Service Manager talked with [redacted] as an escalation and to review the customer’s acct situation. Customer Service Manager reviewed situation with Kimble’s Operations team, and Customer Service Manager asked for a ONE TIME courtesy pick up given customer was marked NTO. Operations indicated they were going to be in this customer’s area on 3/15/2017. Operations agreed to do a courtesy pick up. Operations had asked the Customer Service Manager to reinforce with the customer that we strongly recommend that Kimble’s customers have their trash out the evening before. Customer Service Manager advised customer, and customer agreed/indicated he understood and that he did have it out the evening before.March 15, 2017 – A courtesy pick up was done at this customer’s site by Kimble’s Operations team.March 21, 2017 – Custome[redacted]) called in again noting that he was not pick up. After a review of his account, a Customer Service Rep advised the customer that the driver marked his stop as an NTO at 36 feet. Customer was advised that the Rep would check with Operations to see if they could do another courtesy pick up.March 21, 2017 – Operations responded that they would not do another courtesy pick up given we had already done one the week before. Again, it was reinforced to the customer to have his trash out the evening before to ensure that his trash did not get missed.Customer Service Manager will agree to give a credit for the NTO of 3/21/2017; the credit amount for that one week NOT will be $2.73.This issue should be considered resolved and it should be closed. Tell us why here...
Customer Service at Kimble Companies has talked with this customer ([redacted]) this morning – August...
4, 2016, and we have walked through his concern over recent service issues.
His account [redacted]1 has been credited for the $10.64 given his concern over recent service issues.
[redacted] has indicated he is satisfied with this resolve, and that he will be contacting the Revdex.com to update them as well.
This issue should be considered resolved and it should be closed.
Tell us why here...
Thank you for bringing this customer complaint to our attentionOur goal is 100% customer satisfaction and we appreciate the [redacted] efforts and accountability provided here sans-serif;"> Unfortunately, one size does not fit all, and bid specifications did not incorporate enough flexibility to allow for this customers preference of container sizeThe contracting public entity and our team now have an accommodation strategy to deal with the individual customer preferenceWe have communicated the plan and agreed to waive the customer's late payment fee, to her complete satisfactionWe are also working with our customer service team to assure our communication style is consistent and in line with our valuesAgain, thank you for your assistance in this matterSincerely, [redacted] , President Kimble Recycling and Disposal
Customer Service at Kimble Companies has reviewed this account and the below has occurred: April 12, – Kimble Sales Manager called and talk to [redacted] They discussed the issues and determined that the container was already removed on 4/12/Sales Manager noted that he would arrange for a credit to offset the cost incurred verses the services receivedMrButler was happy with the resolution; [redacted] noted he would call and withdraw the Revdex.com complaintKimble Sales Manager has emailed [redacted] his contact information so that if [redacted] has any additional issues, he can contact him directly Sales Manager committed that if driver did not take all of the trash to let Sales Manager know and he would arrange to have someone to pick up what was leftApril 12, – Kimble has refunded [redacted] $for the commercial container; as well, Kimble has credited the $late fees for this container/payment history Account balance is $– zero dollarsThis issue should be considered resolved and it should be closedTell us why here
Thank you for bringing this customer complaint to our attentionOur goal is 100% customer satisfaction and we appreciate the [redacted] efforts and accountability provided here.Unfortunately, one size does not fit all, and bid specifications did not incorporate enough flexibility to allow for this customers preference of container sizeThe contracting public entity and our team now have an accommodation strategy to deal with the individual customer preferenceWe have communicated the plan and agreed to waive the customer's late payment fee, to her complete satisfactionWe are also working with our customer service team to assure our communication style is consistent and in line with our values.Again, thank you for your assistance in this matter.Sincerely, [redacted] , PresidentKimble Recycling and Disposal
We will honor *** *** request for the 1/of his quarterly bill as a credit. Given we have already credited $2.73, the total amount of the 1/would be $3.02. We have credited the additional $to his account.This issue should be considered resolved and it should be closed
Terrible, terrible serviceI signed up for the service when I bought my house years ago and my trash has been put out the night before in the same spot every weekIn the last months I have had to call almost every other week because they are not picking up my trashAfter having to call so many times, I asked to speak to supervisor I got put through to a voicemail with no return phone callAnd everytime I call I get asked if I put the trash out the night before, which I always say yes because we always do and yet they don't "see it"I shouldn't have to call so often and still have the same issuesI am willing to pay more for good service than have to deal with this company
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *nd find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Customer Service at Kimble Companies has talked with this customer [redacted]) this morning – August 30,...
2016, and we have walked through her concerns over recent service issues.
Her account [redacted]9 has been credited for the $3.07 given her concern over recent service issues. [redacted] has indicated she is aware of this resolve, and that she will contact [redacted], Customer Service Manager directly if there are any ongoing issues. [redacted] was notified that our Operations team is aware and they will be monitoring her account to ensure there are no further service issues.
This issue should be considered resolved and it should be closed.
Tell us why here...
Customer Service at Kimble Companies has reviewed this account and the below has occurred: April 12, 2017 – Kimble Sales Manager called and talk to [redacted]. They discussed the issues and determined that the container was already removed on 4/12/2017. Sales Manager noted that he would...
arrange for a credit to offset the cost incurred verses the services received. Mr. Butler was happy with the resolution; [redacted] noted he would call and withdraw the Revdex.com complaint. Kimble Sales Manager has emailed [redacted] his contact information so that if [redacted] has any additional issues, he can contact him directly. Sales Manager committed that if driver did not take all of the trash to let Sales Manager know and he would arrange to have someone to pick up what was left. April 12, 2017 – Kimble has refunded [redacted] $100 for the commercial container; as well, Kimble has credited the $6 late fees for this container/payment history. Account balance is $0 – zero dollars. This issue should be considered resolved and it should be closed. Tell us why here...
Google trash company who doesn't even pick up your trash all the time even when its at the curb since 5 o'clock in the morning. I talk to the manager and he was not only not helpful but also accused me of stealing in the other companies trash can when he didn't even know what he was talking about. Another service rep hung up on me
Customer Service at Kimble Companies has talked with this customer [redacted]) this morning – August 30, 2016, and we have walked through her concerns over recent service issues.Her account [redacted]9 has been credited for the $3.07 given her concern over recent service...
issues. [redacted] has indicated she is aware of this resolve, and that she will contact [redacted], Customer Service Manager directly if there are any ongoing issues. [redacted] was notified that our Operations team is aware and they will be monitoring her account to ensure there are no further service issues.This issue should be considered resolved and it should be closed. Tell us why here...
Thank you for bringing this customer complaint to our attention. Our goal is 100% customer satisfaction and we appreciate the [redacted] efforts and accountability provided here.
sans-serif;">
Unfortunately, one size does not fit all, and bid specifications did not incorporate enough flexibility to allow for this customers preference of container size. The contracting public entity and our team now have an accommodation strategy to deal with the individual customer preference. We have communicated the plan and agreed to waive the customer's late payment fee, to her complete satisfaction. We are also working with our customer service team to assure our communication style is consistent and in line with our values.
Again, thank you for your assistance in this matter.
Sincerely,
[redacted], President
Kimble Recycling and Disposal
Thank you for bringing this customer complaint to our attention. Our goal is 100% customer satisfaction and we appreciate the [redacted] efforts and accountability provided here.Unfortunately, one size does not fit all, and bid specifications did not incorporate enough flexibility to allow for this...
customers preference of container size. The contracting public entity and our team now have an accommodation strategy to deal with the individual customer preference. We have communicated the plan and agreed to waive the customer's late payment fee, to her complete satisfaction. We are also working with our customer service team to assure our communication style is consistent and in line with our values.Again, thank you for your assistance in this matter.Sincerely,[redacted], PresidentKimble Recycling and Disposal
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I offered photographic evidence that the driver was lying about the NTO code put into the system. I would like to know what is considered enough evidence to consider that the driver is lying? Perhaps cameras, not just GPS, should be put on the trucks. I would suggest that the business is upset having lost the business in the [redacted]t to a lower bid, and is therefore not inclined to provide normal customer service. However, this is not my concern. I would urge the business to review all NTOs on my account and see how many times I've actually complained about my services. I have better things to do than complain about trash pick up. This has become more of hassle than it's worth, but at this point it's the principle
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Customer Service at Kimble Companies has reviewed this account and the below has occurred: March 14, 2017 - Custome[redacted]) called regarding a Missed pick up. We advised the customer that his stop was marked NTO at 16 feet (No Trash Out) by the driver. NTO means that a customer did not...
have their trash out on the designated day of pick up at the time the driver arrives at the specific stop. If a driver has marked a stop as an NTO, per Kimble’s T&C’s (back of customer’s invoice), Kimble will not be able to collect customer’s trash until the next scheduled collection day. Kimble notes for the customer to have their trash at the curb or designated pick up point the night before their collection day. March 14, 2017 - Custome[redacted]) was advised of the NTO policy. Customer then noted he would deduct 25% of his bill because Kimble did not pick him up. Customer then asked for a supervisor because he insisted that his trash was out and that Kimble’s driver was not being truthful.March 14, 2017 – Customer was escalated to the Customer Service Manager. Customer Service Manager talked with [redacted] as an escalation and to review the customer’s acct situation. Customer Service Manager reviewed situation with Kimble’s Operations team, and Customer Service Manager asked for a ONE TIME courtesy pick up given customer was marked NTO. Operations indicated they were going to be in this customer’s area on 3/15/2017. Operations agreed to do a courtesy pick up. Operations had asked the Customer Service Manager to reinforce with the customer that we strongly recommend that Kimble’s customers have their trash out the evening before. Customer Service Manager advised customer, and customer agreed/indicated he understood and that he did have it out the evening before.March 15, 2017 – A courtesy pick up was done at this customer’s site by Kimble’s Operations team.March 21, 2017 – Custome[redacted]) called in again noting that he was not pick up. After a review of his account, a Customer Service Rep advised the customer that the driver marked his stop as an NTO at 36 feet. Customer was advised that the Rep would check with Operations to see if they could do another courtesy pick up.March 21, 2017 – Operations responded that they would not do another courtesy pick up given we had already done one the week before. Again, it was reinforced to the customer to have his trash out the evening before to ensure that his trash did not get missed.Customer Service Manager will agree to give a credit for the NTO of 3/21/2017; the credit amount for that one week NOT will be $2.73.This issue should be considered resolved and it should be closed. Tell us why here...
Customer Service at Kimble Companies has talked with this customer ([redacted]) this morning – August...
4, 2016, and we have walked through his concern over recent service issues.
His account [redacted]1 has been credited for the $10.64 given his concern over recent service issues.
[redacted] has indicated he is satisfied with this resolve, and that he will be contacting the Revdex.com to update them as well.
This issue should be considered resolved and it should be closed.
Tell us why here...