Tele-Direct Call Centers

I cancelled my TeleDirect account for my business two weeks after I started it. The sales agent was prompt at responding to my emails, but the service was terrible. I made several requests for my company name to be pronounced correctly, and that was never changed to the proper pronunciation. I also had complaints from my sub contractors saying they had to call several times because the call was disconnected or just not answered. I even called as a test and I had to call back twice for my call to actually be connected to someone. I spoke with an accounts manager, but she never apologized for the bad service or even tried to fix it. She would not prorate my fee either as I had paid in advance for the month. I have noticed that since I switched to this service, my business has decreased substantially!! The opposite of what I was trying to do! I would definitely not recommend this company at all!

I have used them for some time now. I get told one thing by one of the employees and then they do another. I was told to buy a package $680 at first and use it for several seminars over the summer. The fist Rep. moved my time & calls left forward to the next seminar. Then she was gone and the next package I bought had 100 customers left and they said they expired and I lost them. About $300 worth. I called and talked to another rep. ( because the first one was gone now) and she said if I had called and let them know they would have saved them. She said if I bought another package she would credit 40 of the seminar calls back. So I bought another $680 package. Well after this last seminar I had used about 210 of the 240 I bought + I should have had the 40 promised by the second girl. They cancelled my 800 number the next day after the seminar with about 30 calls left and the one that said she would credit the 40 never did. ( now she is gone also) So now I'm told they expired 60 days after I bought them. These people are terrible people to do business with. 2 days ago I asked the rep. to have the manager call me. They don't care about you. He never called.

I tried this company out and it has been the worst experience. They make you pre purchase minutes and try to up sell you at the beginning because they must know how bad their services are and they must have zero percent returning customer.

The sales guy told me they don't outsource their calls and everything is in house but I have recorded phone calls from their employees answering phones who cant even speak English correctly and have no clue what to say or even how to pronounce my companies name. Buyer beware, they are a scam and they can careless about you or your business.

My first call (which I have recorded) took them 15 minutes between putting my customer on hold multiple times to look up info to not even answering the phone quick enough. It takes them minimum 3 minutes to even pick up a phone sometimes. I'm highly disappointed!!

AND THEY CLEARLY STATE AT THE BEGINNING THEY DON'T GIVE REFUNDS!! I wonder why???

Review: I paid Teledirect call centers $387 for 300 minutes for 2 campaigns to take calls for my company on 2-15-15. I have remaining 254.58 minutes. I sent a email through the company website to support for someone to call me about a campaign on 11-30-15(monday), I did not receive a call on tuesday so I called the office and was asked who is my aqccount manager, I stated not sure it has been some time ago, the person said I will take your information and have somone call you. No call back on tuesday, so wednesday 12-2, I called and spoke with a [redacted] and adived I have been trying to have someone call me or I need to speak to someone about my account/campaign, she stated same information, no one is avail in client services and I will take your information and have someone call you back. I advised that I have been waiting since monday, I requested to speak with a supervisor. she transfered me to [redacted] stated she walked over to client services and no one is avail. I stated someone should be avail to talk to about my account. she stated sorry,she ask who my account manager was and I stated I checked my previous emails and it is a [redacted], she said that is why, she is no longer with t company, I said that has nothing to do with somone calling me back etc. but that she would esclate my issue and someone would get back to me, I ask within 24 house she said yes. 12-3 I called again and spoke with a IAN, and advised trying to talk to someone about my account etc. and explained have been trying to reach someone since monday. he stated no one is picking up in client services. I advised I have paid my money for this account and I can not get any help etc. and no call backs. and at this time this is bad business practices, he said I am sorry and you will have to do what you need to do, if you need to file a complaint and that if it was esclated to give it 24 hours. I stated it has already been over 24 hours.Desired Settlement: I would like a refund for my unused minutes. this company has clearly displayed to me that my concerns and or my business is not important for services that I have already repaid for.

Business

Response:

Regarding this customer complaint, we have successfully resolved the matter by refunding her requested amount.The call was documented below by our Account Manager who verified that she has received the refund check and will be reaching out to you as well to confirm this amicable resolution:I reached out and connected with [redacted]. I apologized for any delay in our response and reassured her that this is not the norm. I showed her how [redacted] did email her on Monday from her initial request on 11/29 (Sundaynight). She was looking to start an outbound campaign with us for her new company (Janitorial Services). She wanted to know if we can support this new project, she has about 40 leads. I explained how I can have this up and running by next week but as we are calling B2B and only have 40 leads, the blended environment may not achieve her objective or be able to deliver a consistent message as exposure will be really low. My goal is to help her set up a successful campaign and work together long-term. I explained how I can set it up but in my experience this should be a dedicated project as we need a sharp CSR who can overcome walls and be able to pitch the service with confidence and not stumble. She agreed and was ready to get that going. When I relayed the cost, she said that this is what she needs but as a start up company she cannot afford it at this time. She appreciates our quick turnaround on this review and solutions provided. She really is a big fan of the dedicated model but her company is not ready to move to that yet. For now, she would rather receive a refund of the remainder minutes. So I asked if it was okay for us to update Revdex.com on our call and let them know we have provided a few solutions so we can have this review removed. She said of course, as soon as she received the check for the 240 minutes that are left. She would call Revdex.com and have this removed.Update: The check was sent on Monday and received today.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. The company handled it in a timely manner and [redacted] was very professional

Review: We have had an account with TeleDirect for years. We have continously had problems with our phone lines. Our account representative set up automatic payment from our bank account, but they terminated our service. Our lines have been down all day without a resolution.Desired Settlement: I want our account back online asap

Business

Response:

This client has been a customer since 5/10/2010 and has a current live campaign active with us. Her failure to communicate and respond to multiple emails concerning her low account balance has been a recurring problem which resulted in this current issue regarding automatic account deactivation. Our documentation indicates that this client received a total of three (3) notifications regarding her account status, with two(2) emails sent one week before the account became inactive, and one (1) email sent Saturday, the day of account deactivation. She contacted us on Saturday during her account deactivation , where we re-activated her account on Sunday. There have been three (3) other instances dating back to 2012 and 2013 where low balance and account inactive status issues have occurred, all due to non-responsiveness to our multiple and timely notifications."Thank you,[redacted]Marketing Director[redacted]

Consumer

Response:

I am rejecting this response because: Our account is set up to have the funds electronically debited from our account and the failure to withdraw the funds from our account was not on our end. I spent two days trying to get this resolved, I asked to have our account manager call me back and he never did, even to follow up to see if this had been resolved. We have decided to move from Teledirect to another provider, because of the numerous issues we've had with this company. They also had a representative contact our office asking us to remove our complaint from the Revdex.com.