The business has responded Please read below: [redacted] ***, We are sorry to see that this concern has come through the Revdex.comOur records indicate that no written intent to vacate notice was completed and submitted to our [redacted] facilityWhen [redacted] *** rented her unit, she was given a copy of the occupancy agreement, which states, “Ten (10) days written notice given by Occupant to Manager will terminate Occupant’s use of the storage space and is required to avoid responsibility for the next month’s Occupancy Charge.” While no intent to vacate notice was completed, Storage Post understands the complexities of doing business out of state and vacated [redacted] ***, charging her a pro-rated rent amount of $for the next month’s occupancy charge [redacted] was issued a credit for the remainder of the next month’s occupancy chargeStorage Post does not charge no-notice feesStorage Post hopes that this resolution is satisfactory based on the terms of the occupancy agreement and Sto rage Post’s cooperation with [redacted] ***’s situation Sincerely, Storage Post
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
If the district *** offered to pay dollars after seeing my christmas decorations destroyed,then why could they have offered me more money for the coats and boots that were damaged also
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***
The business has responded Please see below:
We have reviewed *** ***’s storage account and her filed incident report for the details regarding her complaintWe
regret that *** *** is dissatisfied with her storage experienceWe take extensive steps to provide clean and pest-free storage facilities, and work to prevent any rodent situationsNevertheless, we cannot control the condition of our tenants’ units, which creates difficulty when implementing pest maintenance proceduresAgain, we regret *** ***’s experience at our *** *** locationWe are sorry we couldn’t come to an agreeable resolution prior to the issue reaching this pointIn regard to *** ***’s desired settlement, we are unable to compensate her $700, or any amount, in requested damage losses because we are not liable for stored property damageWhen renting her storage unit, *** *** signed our occupancy agreement, in which it states: RELEASE OF ***’S/***’S LIABILITY FOR PROPERTY DAMAGE: All Personal Property Stored Within Or Upon The Storage Space By Occupant Shall Be At Occupant's Sole RiskThe *** and *** Are Not Warehousemen Engaged In The Business Of Storing Goods For Hire, And No Bailment Is Created By This AgreementThe *** and *** Exercise Neither Care, Custody, Nor Control Over The Occupant's Stored PropertyThe Occupant must take whatever steps he deems necessary to safeguard such propertyThe ***, ***'s employees and agents, *** and ***’s employees and agents shall not be responsible or liable for any loss of or damage to any personal property stored in the Space or on the Property resulting from or arising out of the Occupant’s use of the Space or the Property from any cause whatsoever, including but not limited to, theft, mysterious disappearance, mold, mildew, vandalism, fire, smoke, water, flood, hurricanes, rain, torna does, explosions, rodents, insects, Acts of God, or the active or passive acts or omissions or negligence of the ***, the ***’s agents or employees, *** or ***’s employees and agentsIt is agreed by the Occupant that this provision is a bargained for condition of the Agreement that was used in determining the amount of Monthly Occupancy Charge to be charged and without which the *** would not have entered into this AgreementAdditionally, Storage Post’s occupancy agreement includes an insurance clause which requires customers to carry coverage for their itemsAlternatively, Storage Post offers a protection plan that fulfills this requirement in lieu of insuranceINSURANCE: Occupant, at Occupant's expense, shall maintain a policy of fire, extended coverage endorsement, burglary, vandalism and malicious mischief insurance for the actual cash value of stored propertyInsurance on Occupant's property is a material condition of this Agreement and is for the benefit of Occupant, *** and ***Failure to carry the required insurance is a breach of this Agreement and Occupant assumes all risk of loss to stored property that would be covered by such insuranceOccupant shall make no claim whatsoever against the ***’s insurance in the event of any lossThe Occupant agrees not to subrogate its claim against the ***, ***'s agents or employees, *** or ***'s agents or employees and agrees that the insurance company providing such insurance shall not subrogate its claim against the ***, ***'s agents or employees, *** or ***'s agents or employees in the event of loss or damage of a ny kind or from any causeOccupant may fulfill his or her insurance obligation by participating in the Tenant Elite Protection PlanAgain, we regret that *** *** has an unsatisfactory experience at our *** *** locationAt this time we do not accept *** ***’s settlement request
The business has responded. Please see below:
As a customer service measure and an extension of our good will, $100 was offered to [redacted] after she came to the office with a complaint. This offering was not for payment of damages, or an estimate of the worth of her unit’s items. Storage Post empowers its district [redacted]s to assess customer service situations and work diligently toward resolving the issues and concerns of all of our customers. Discounts and offerings are some of the tools of that customer service goal. We are sorry the situation could not have been resolved prior to reaching the Revdex.com. In regard to [redacted]’s desired settlement, we are unable to compensate her any amount in requested damage losses because we are not liable for stored property damage.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I will accept the 100.00 dollars for damages to my property.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]
The business has responded. Please read below:
[redacted],
We are sorry to see that this concern has come through the Revdex.com. Our records indicate that no written intent to vacate notice was completed and submitted to our [redacted] facility. When [redacted]...
rented her unit, she was given a copy of the occupancy agreement, which states, “Ten (10) days written notice given by Occupant to Manager will terminate Occupant’s use of the storage space and is required to avoid responsibility for the next month’s Occupancy Charge.” While no intent to vacate notice was completed, Storage Post understands the complexities of doing business out of state and vacated [redacted], charging her a pro-rated rent amount of $19.74 for the next month’s occupancy charge. [redacted] was issued a credit for the remainder of the next month’s occupancy charge. Storage Post does not charge no-notice fees. Storage Post hopes that this resolution is satisfactory based on the terms of the occupancy agreement and Sto rage Post’s cooperation with [redacted]’s situation.
Sincerely,
Storage Post
The business has responded Please read below: [redacted] ***, We are sorry to see that this concern has come through the Revdex.comOur records indicate that no written intent to vacate notice was completed and submitted to our [redacted] facilityWhen [redacted] *** rented her unit, she was given a copy of the occupancy agreement, which states, “Ten (10) days written notice given by Occupant to Manager will terminate Occupant’s use of the storage space and is required to avoid responsibility for the next month’s Occupancy Charge.” While no intent to vacate notice was completed, Storage Post understands the complexities of doing business out of state and vacated [redacted] ***, charging her a pro-rated rent amount of $for the next month’s occupancy charge [redacted] was issued a credit for the remainder of the next month’s occupancy chargeStorage Post does not charge no-notice feesStorage Post hopes that this resolution is satisfactory based on the terms of the occupancy agreement and Sto rage Post’s cooperation with [redacted] ***’s situation Sincerely, Storage Post
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
If the district *** offered to pay dollars after seeing my christmas decorations destroyed,then why could they have offered me more money for the coats and boots that were damaged also
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***
The business has responded Please see below:
We have reviewed *** ***’s storage account and her filed incident report for the details regarding her complaintWe
regret that *** *** is dissatisfied with her storage experienceWe take extensive steps to provide clean and pest-free storage facilities, and work to prevent any rodent situationsNevertheless, we cannot control the condition of our tenants’ units, which creates difficulty when implementing pest maintenance proceduresAgain, we regret *** ***’s experience at our *** *** locationWe are sorry we couldn’t come to an agreeable resolution prior to the issue reaching this pointIn regard to *** ***’s desired settlement, we are unable to compensate her $700, or any amount, in requested damage losses because we are not liable for stored property damageWhen renting her storage unit, *** *** signed our occupancy agreement, in which it states: RELEASE OF ***’S/***’S LIABILITY FOR PROPERTY DAMAGE: All Personal Property Stored Within Or Upon The Storage Space By Occupant Shall Be At Occupant's Sole RiskThe *** and *** Are Not Warehousemen Engaged In The Business Of Storing Goods For Hire, And No Bailment Is Created By This AgreementThe *** and *** Exercise Neither Care, Custody, Nor Control Over The Occupant's Stored PropertyThe Occupant must take whatever steps he deems necessary to safeguard such propertyThe ***, ***'s employees and agents, *** and ***’s employees and agents shall not be responsible or liable for any loss of or damage to any personal property stored in the Space or on the Property resulting from or arising out of the Occupant’s use of the Space or the Property from any cause whatsoever, including but not limited to, theft, mysterious disappearance, mold, mildew, vandalism, fire, smoke, water, flood, hurricanes, rain, torna does, explosions, rodents, insects, Acts of God, or the active or passive acts or omissions or negligence of the ***, the ***’s agents or employees, *** or ***’s employees and agentsIt is agreed by the Occupant that this provision is a bargained for condition of the Agreement that was used in determining the amount of Monthly Occupancy Charge to be charged and without which the *** would not have entered into this AgreementAdditionally, Storage Post’s occupancy agreement includes an insurance clause which requires customers to carry coverage for their itemsAlternatively, Storage Post offers a protection plan that fulfills this requirement in lieu of insuranceINSURANCE: Occupant, at Occupant's expense, shall maintain a policy of fire, extended coverage endorsement, burglary, vandalism and malicious mischief insurance for the actual cash value of stored propertyInsurance on Occupant's property is a material condition of this Agreement and is for the benefit of Occupant, *** and ***Failure to carry the required insurance is a breach of this Agreement and Occupant assumes all risk of loss to stored property that would be covered by such insuranceOccupant shall make no claim whatsoever against the ***’s insurance in the event of any lossThe Occupant agrees not to subrogate its claim against the ***, ***'s agents or employees, *** or ***'s agents or employees and agrees that the insurance company providing such insurance shall not subrogate its claim against the ***, ***'s agents or employees, *** or ***'s agents or employees in the event of loss or damage of a ny kind or from any causeOccupant may fulfill his or her insurance obligation by participating in the Tenant Elite Protection PlanAgain, we regret that *** *** has an unsatisfactory experience at our *** *** locationAt this time we do not accept *** ***’s settlement request
The business has responded. Please see below:
As a customer service measure and an extension of our good will, $100 was offered to [redacted] after she came to the office with a complaint. This offering was not for payment of damages, or an estimate of the worth of her unit’s items. Storage Post empowers its district [redacted]s to assess customer service situations and work diligently toward resolving the issues and concerns of all of our customers. Discounts and offerings are some of the tools of that customer service goal. We are sorry the situation could not have been resolved prior to reaching the Revdex.com. In regard to [redacted]’s desired settlement, we are unable to compensate her any amount in requested damage losses because we are not liable for stored property damage.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I will accept the 100.00 dollars for damages to my property.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]
The business has responded. Please read below:
[redacted],
We are sorry to see that this concern has come through the Revdex.com. Our records indicate that no written intent to vacate notice was completed and submitted to our [redacted] facility. When [redacted]...
rented her unit, she was given a copy of the occupancy agreement, which states, “Ten (10) days written notice given by Occupant to Manager will terminate Occupant’s use of the storage space and is required to avoid responsibility for the next month’s Occupancy Charge.” While no intent to vacate notice was completed, Storage Post understands the complexities of doing business out of state and vacated [redacted], charging her a pro-rated rent amount of $19.74 for the next month’s occupancy charge. [redacted] was issued a credit for the remainder of the next month’s occupancy charge. Storage Post does not charge no-notice fees. Storage Post hopes that this resolution is satisfactory based on the terms of the occupancy agreement and Sto rage Post’s cooperation with [redacted]’s situation.
Sincerely,
Storage Post