Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have received a total of messages since December from MoniqueI have returned her call every time, however, from December to February I dealt with JULIE who she told me she was the local specialistI have been told in the past by customer service to call Monique as she is in the local Westville, Illinois office...but she is never thereI have my phone records, Monique called me Wednesday and I returned her call at 12:46pm YESTERDAYHer voicemail to me asked me to return her call stating that she is travelling and she would be difficult to get a hold of but to leave her a message at the local phone number 267-She said that she had received notice that I had filed a complaint about my bill with Revdex.com and she was unsure as to why I was confusedShe said that I needed to leave in the message when was a good time to call me backOn the voicemail to her, I explained AGAIN (for the 100th time since December) that I work jobs....from 6am to 2:30pm then another from 3:30pm to 12:00am midnightI leave home at 5:30am and I get home at 12:30am Monday through SaturdayFrom approximately 2:50pm to 3:20pm I am eating lunch and driving from job #to job#otherwise my "free" time was after midnight or on SundaysI am not allowed access to my phone at either job, however when I take random/unscheduled breaks I can check my phoneThis is the same thing that has been going on since DecemberI work shipping/receiving for one of my jobs, if they would send me a call tag for UPS, Fedex or USPS then I can return the equipment....I am not paying to have it shippedI dont appreciate Monique lying about calling me and leaving me numerous messages Regards, [redacted]
Danny R*** the technical operations manager of the Indiana region went to Mr***s home personally and showed him how to fix his tv screen with different screen sizesExplained the outage he was concerned about. The Customer apologized to *** is satisfied
now
We have upgraded the customer to meg for the same price he was paying for the 10meg internet. This makes his bill $per month. In addition, we have also credited the customer in the amount of $49.99. We do recognize that the customer is having issues with the internet
dropping in and out constantly. A technical representative will be attemping to make contact with the customer today to go through any troubleshooting steps that are necessary. If this does not work, we will send a service technician out to resolve the issue. NewWave Communications would like to sincerely apologize to Mr*** for the long hold times and would like to apologize for any poor customer service that he has experienced. We do not take pride in poor customer service and will make sure that next time Mr*** calls our 1-number that he received excellent customer service. We are confident that with the upgrade package we placed Mr*** on and any service calls that are necessary in the near future will give Mr*** the experience he deserves with out internet service
I have made multiple calls to [redacted] and left voice mails with my direct line for her to call me back. I have asked her to leave me a voice mail with a good time to call her if she called when I was unavailable. I have not received a call back from Michelle as...
of this date. In response to her complaint, she needs to return equipment that belongs to Newwave Communications and that would leave her a balance of $134.91. I will explain this to her if she would call me back. I am unsure at this point how to resolve this complaint without her return call. Sincerely, Monique [redacted] Customer Care Manager Newwave Communications 217-267-2741
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have received a total of 3 messages since December from Monique. I have returned her call every time, however, from December to February I dealt with JULIE who she told me she was the local specialist. I have been told in the past by customer service to call Monique as she is in the local Westville, Illinois office...but she is never there. I have my phone records, Monique called me Wednesday and I returned her call at 12:46pm YESTERDAY. Her voicemail to me asked me to return her call stating that she is travelling and she would be difficult to get a hold of but to leave her a message at the local phone number 267-2741. She said that she had received notice that I had filed a complaint about my bill with Revdex.com and she was unsure as to why I was confused. She said that I needed to leave in the message when was a good time to call me back. On the voicemail to her, I explained AGAIN (for the 100th time since December) that I work 2 jobs....from 6am to 2:30pm then another from 3:30pm to 12:00am midnight. I leave home at 5:30am and I get home at 12:30am Monday through Saturday. From approximately 2:50pm to 3:20pm I am eating lunch and driving from job #1 to job#2 otherwise my "free" time was after midnight or on Sundays. I am not allowed access to my phone at either job, however when I take random/unscheduled breaks I can check my phone. This is the same thing that has been going on since December. I work shipping/receiving for one of my jobs, if they would send me a call tag for UPS, Fedex or USPS then I can return the equipment....I am not paying to have it shipped. I dont appreciate Monique lying about calling me and leaving me numerous messages.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have received a total of messages since December from MoniqueI have returned her call every time, however, from December to February I dealt with JULIE who she told me she was the local specialistI have been told in the past by customer service to call Monique as she is in the local Westville, Illinois office...but she is never thereI have my phone records, Monique called me Wednesday and I returned her call at 12:46pm YESTERDAYHer voicemail to me asked me to return her call stating that she is travelling and she would be difficult to get a hold of but to leave her a message at the local phone number 267-She said that she had received notice that I had filed a complaint about my bill with Revdex.com and she was unsure as to why I was confusedShe said that I needed to leave in the message when was a good time to call me backOn the voicemail to her, I explained AGAIN (for the 100th time since December) that I work jobs....from 6am to 2:30pm then another from 3:30pm to 12:00am midnightI leave home at 5:30am and I get home at 12:30am Monday through SaturdayFrom approximately 2:50pm to 3:20pm I am eating lunch and driving from job #to job#otherwise my "free" time was after midnight or on SundaysI am not allowed access to my phone at either job, however when I take random/unscheduled breaks I can check my phoneThis is the same thing that has been going on since DecemberI work shipping/receiving for one of my jobs, if they would send me a call tag for UPS, Fedex or USPS then I can return the equipment....I am not paying to have it shippedI dont appreciate Monique lying about calling me and leaving me numerous messages Regards, [redacted]
Danny R*** the technical operations manager of the Indiana region went to Mr***s home personally and showed him how to fix his tv screen with different screen sizesExplained the outage he was concerned about. The Customer apologized to *** is satisfied
now
We have upgraded the customer to meg for the same price he was paying for the 10meg internet. This makes his bill $per month. In addition, we have also credited the customer in the amount of $49.99. We do recognize that the customer is having issues with the internet
dropping in and out constantly. A technical representative will be attemping to make contact with the customer today to go through any troubleshooting steps that are necessary. If this does not work, we will send a service technician out to resolve the issue. NewWave Communications would like to sincerely apologize to Mr*** for the long hold times and would like to apologize for any poor customer service that he has experienced. We do not take pride in poor customer service and will make sure that next time Mr*** calls our 1-number that he received excellent customer service. We are confident that with the upgrade package we placed Mr*** on and any service calls that are necessary in the near future will give Mr*** the experience he deserves with out internet service
I have made multiple calls to [redacted] and left voice mails with my direct line for her to call me back. I have asked her to leave me a voice mail with a good time to call her if she called when I was unavailable. I have not received a call back from Michelle as...
of this date. In response to her complaint, she needs to return equipment that belongs to Newwave Communications and that would leave her a balance of $134.91. I will explain this to her if she would call me back. I am unsure at this point how to resolve this complaint without her return call. Sincerely, Monique [redacted] Customer Care Manager Newwave Communications 217-267-2741
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have received a total of 3 messages since December from Monique. I have returned her call every time, however, from December to February I dealt with JULIE who she told me she was the local specialist. I have been told in the past by customer service to call Monique as she is in the local Westville, Illinois office...but she is never there. I have my phone records, Monique called me Wednesday and I returned her call at 12:46pm YESTERDAY. Her voicemail to me asked me to return her call stating that she is travelling and she would be difficult to get a hold of but to leave her a message at the local phone number 267-2741. She said that she had received notice that I had filed a complaint about my bill with Revdex.com and she was unsure as to why I was confused. She said that I needed to leave in the message when was a good time to call me back. On the voicemail to her, I explained AGAIN (for the 100th time since December) that I work 2 jobs....from 6am to 2:30pm then another from 3:30pm to 12:00am midnight. I leave home at 5:30am and I get home at 12:30am Monday through Saturday. From approximately 2:50pm to 3:20pm I am eating lunch and driving from job #1 to job#2 otherwise my "free" time was after midnight or on Sundays. I am not allowed access to my phone at either job, however when I take random/unscheduled breaks I can check my phone. This is the same thing that has been going on since December. I work shipping/receiving for one of my jobs, if they would send me a call tag for UPS, Fedex or USPS then I can return the equipment....I am not paying to have it shipped. I dont appreciate Monique lying about calling me and leaving me numerous messages.
Regards,
[redacted]