Telecommunications Resource Management, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr*** is a liar a cheat and a thief. He admitted times that his guys should have caught the poor workmanship on their part. He agreed to redo the overhead when he originally did the repair work. The overhead problem was pointed out to him at the time and he stated that he would redo it and we had nothing to worry about. Apparently he decided to save a buck and not fix the problem he originally said he would fixLying to and cheating customers is no way to run a business. The, refusing to sit down with that customer and discuss the situation is the act of a coward. He was paid over $6,to restucco the house and gave a lifetime guarantee on his work. I am now working with one of the major TV networks local consumer advocates to get satisfaction from this dishonest disreputable man and his company. Mr*** should be ashamed of himself. I hope anyone reading this will take my advice and look elsewhere for someone with integrity which is something *** *** seems to know nothing about. I would not recommend Lemon Grove Stucco to anyone and I have lost any respect for a company executive who will not live up to his word or his written guarantee. This is not the end of this. disreputable businessmen like *** *** should close their doors and crawl into a hole and pull the dirt in over themselves. In the beginning all I wanted was to have the damage repaired under the Lifetime Guarantee good for “As long as I owned the home”, which by the way so far is over years. I would appreciate if you could ad this to the statement I earlier sent you. Again, this man has refused to discuss the issue with me although I have contacted him both by e-mail and by phone calls to his office. He has not even returned one call. Shame on you *** ***. Such dishonesty needs to be exposed
Regards,
*** ***

Mr. [redacted], seems to have left out many facts in his complaint.  LGS won a monetary judgment against Mr. [redacted] in January 2013.  He refused to pay his judgment so we pursued legal help in getting his wages attached.  We collected some, but not all.  Several people from [redacted]s...

banks Loan Depot have been calling wanting to help Mr. [redacted] in getting refinancing for his house, but they couldn't do anything until the lien was released.  I told them once Mr. [redacted] pays off his judgment in full, then and only then will we release the lien.  It took Mr. [redacted] many weeks to inquire (thru email only, never did he call the office) of his payoff amount for February.  He did not pay the amount until March 8th, which he still has a balance for interest owed to Lemon Grove Stucco . However, the paperwork was sent out prematurely and before the balance was paid in full.  LGS received an email from [redacted] at Loan Depot (not even Mr. [redacted]) April 7th stating the paperwork needed to be notarized.  That was a blessing as funds funds are still due .  Mr. Davenport has been out of town and is expected back next week, as told to [redacted] at Loan Depot.  He still has an outstanding balance of $800 on top of the judgment.  Once this is paid ALL personal and real property liens will be released.  Mr. [redacted] has dragged his feet in getting LGS paid for many years and only partial paid so he could refinance his house.  I have done everything that is required of me.  Mr. [redacted] wants all this to happen yesterday.  Once the $800 (balance of contract) is paid in full, plus the full amount of interest, LGS will release all liens on his property.  I have all legal documentation of expenses incurred in order to collect my money.  FYI:  LGS never received the first complaint filed.  Once Ms. [redacted] (from your office) called from your office yesterday, was I aware of it.  She sent the complaint to me and it did go into my spam.  So the original mailing must have gone to spam and was erased without knowledge of it.  I do appreciate the phone call.

LGS is not responsible for the issues Mr. [redacted] is complaining about.  His issue is with the new construction work lath, scratch coat and brown coat work that was previously done by another contractor prior to our work.  The problem that Mr. [redacted] has is with the lath and brown coat work...

that was originally done by [redacted] in which Mr. [redacted] reached and received a financial settlement.  Mr. [redacted] originally had his house re-stuccoed by [redacted] before LGS even gave him a bid to re-do his stucco.  During this time, the house was re-stuccoed by [redacted], the eaves and front entry lid were also lathed and brown coated by [redacted].  Even though Mr. [redacted] was happy with the new construction lath and brown coat in the eaves and front entry lid work that was performed by [redacted], he was dissatisfied with the re-stucco on the vertical walls that were done by [redacted] because the stucco walls were flaking off as the house was not sandblasted prior to re-stuccoing.   Apparently, a short time later, as the restucco portion was failing, Mr. [redacted] called LGS for a bid.  I gave him a bid on May 18, 2009.  He accepted the bid in October 2009 to restucco the failing restucco work done by [redacted] that was failing on the wall of his home.  The work was completed November 5, 2009.  He was completely happy with the work.    Now seven years later he called LGS (04-16-16, Saturday a day we are closed) to say that a small area of stucco (3’x4’) on his front entry lid fell.  I returned call to him on Monday, 04-18-16.  So I scheduled him a date to meet with him to look at it.  It was evident that it was not my stucco that failed, it went deep into the scratch and brown coat (cement work) that was done by [redacted].  It appears he either had too much sand in his brown coat mix or he over-mixed it.  Either way, it was the new construction cement portion that fell off.  It was not the thin layer of stucco that fell off.  I explained that to Mr. [redacted].  It was at that time I made a statement to Mr. [redacted] that [redacted] was haunting him again.  I did not say Lemon Grove Stucco was responsible for the brown coat failures of [redacted].  Mr. [redacted] is trying to say in his emails that I was at fault.  Not once did I ever say “It was an oversight by my guys”.   I cannot and will not guarantee other contractors work.    In speaking with him he kept misquoting me and saying things that were never said. Mr. [redacted] has a problem with changing other people’s words.  This is the reason that I only responded by email and with the same email stating that Lemon Grove Stucco would do the unwarranted repairs at cost only, even though other contractors work is not covered by Lemon Grove Stucco’s guarantee.  Lemon Grove Stucco offered numerous times to do the repairs for Mr. [redacted] at labor and material cost only and that was refused by Mr. [redacted]. Perhaps Mr. [redacted] needs to contact [redacted] to see if he can get some help from him.   I gave him a bid to repair the other contractors work for labor and material cost only of $715.00, but I will not repair another contractor work for free.  Mr. [redacted]’s desired settlement is ludicrous.  He has a small area of complaint (done by others) and now he wants his entire house redone for $10K.  [redacted], President