TeleContact Resource Services

Review: I HAVE ASKED THESE SERVICES EVERDAY FOR THE LAST WEEK TO ADD ME TO THEIR DO NOT CALL LIST, AND EVERY DAY THEY CALL ME 2X A DAY FOR THE LAST WEEK

OUR FAMILY OWNS AN INSURANCE AGENCY AND I HAVE TO FOLLOW DO NOT CALL PROCEDURES FROM CLIENTS VERBALLY AND ADD THEM TO A CORPORATE DO NOT CALL SYSTEM SO FOR NO FURTHER CONTACT.

WHEN I TELL ONE OF THESE PEOPLE NOT TO CALL THEY JUST PASS ME AROUND TO ANOTHER SERVICE PERSON WHO CONTACTS OUR OFFICE

I WANT IT STOPPED NOWDesired Settlement: IF THEY CONTACT OUR OFFICE ONE MORE TIME I WANT THEM FINED AND I WANT REPARATIONS

Business

Response:

We received two complaints from the same telephone number, however, there were different names and addresses, but I am assuming that it is the same person with two separate complaints. We are a "business to business" marketing call center. Our clients contract us out to make business calls on their behalf. We have over 100 clients, and they all have their own individual proprietary databases that we make their calls from. We take the Do Not Call procedure VERY seriously, and it is strictly enforced. I think the problem is that this person's telephone number could be in a multiple number of client databases that we are making the calls from. For example, if we call a prospect from Client A's list, and they ask us to remove their number, we do so immediately, no questions asked, following the "Do Not Call" procedure guidelines. However, if a different person is making calls from Client B's database, and the same number is in both databases, they could be called again. I can absolutely assure you that we immediately remove the numbers from each individual database when we are requested to do so. What we have done to alleviate this particular situation, is block the number of the individual who made these complaints from being called through our phone system. In other words, if any one of our Call Center Agents attempt to call this number from ANY of our client databases, the call will not go through. This should definitely correct the problem. I do sincerely apologize and again would like to state that we take the Do Not Call procedure very seriously and have made the necessary correction.

Consumer

Response:

I am rejecting this response because: I have never heard of a company with two databases that does not register adding me to a DO NOT CALL listFor over two weeks and an average of two calls a day, I asked your company reps to remove me.(with witnesses) I explained to your reps, that I myself have to follow the same procedure.So how many databases from the same company do you have that can call me everyday, 2x a day for 2 weeks, when I asked to be added to the DNC?If prospects ask me not to call anymore, I can't and don't, you have to do the same by Federal Law. The last rep I informed of this and I asked to add me (AGAIN) and not call again, asked me 'WHY NOT? That's when I filed.Your reps blatantly ignored my request, and your company should have regulated training about the Federal Law concerning the DNC List.You only acknowledged my request once this complaint was made.I filed this complaint on 03/18/16 after numerous requests for a DO NOT CALL, and you still contacted me up to 05/23/16