TeleDias Communications, Inc.

This company is a scam. I received my [redacted] phone bill and Teledias Communications was listed as my long distance provider. I have no long distance provider. The service was crammed in. I never authorized the service. The company claims they have a recording with my birthdate. A written permission or an electronic signature is required for changes. [redacted] is refunding the charges. I sent a complain to the FCC. In searching the web, I found this company had an FCC slamming order from March 22, 2013.

Charges under my cell bill for no reason On my monthly cell phone bill there are charges for no reSon did not give permission or did not buy anythingDesired SettlementWant all my money returned that was charged under my cell phone bill for no reason.Business Response October 9, 2015Revdex.com of Northern Nevada[redacted]Case# [redacted]Consumer: [redacted]Phone No: [redacted]Customer Service Department:TeleDias Communications, Inc. has received your correspondence regarding the above referenced account. The complaint states the long distance service of Richardo Baca was switched to our service without proper authorization.Our records indicate on July 30, 2015, an Independent Third Party Verification Company verified a valid authorization for change of service to TeleDias from[redacted] for the above telephone number. [redacted] verified that he was eighteen years old and an authorized person to make the carrier change to TeleDias. [redacted] provided his date of birth for further verification.Our records indicate that the customer did not call our customer service department to cancel the account. Please be advised, TeleDias processed an order of cancellation on 10/9/2015. As a courtesy to [redacted], TeleDias processed a full credit to the account in the amount of $58.17 on 10/9/2015. The credit represents one monthly discounted long distance plan fee in the amount of $5.95 and $52.22 for all long distance calls billed on behalf of TeleDias. The credit should appear on the account within 1-3 billing cycles from the date issued.TeleDias sincerely apologizes to [redacted] for any inconvenience this complaint may have caused and trusts that it has been resolved to his satisfaction.Sincerely, [redacted]Regulatory SpecialistTeleDias Communications, Inc.

Long Distance charges from this company "Teledias" showed up on my long distance bill with [redacted]. [redacted] is now billing me for this long distance charges because they are saying I switch providers. The company is Teledias a third party company that I did not authorized as my long distance carrier, [redacted] is my long distance carrier. I called them and they said they had a recording where I authorized the switch. I have never talked to any other long distance provider. When I talked to their customer service department I asked if they could verify my Date of Birth and she said[redacted]. This is not my date of birth and this confirms that I never gave authorization or spoke to anyone from that company. I want them to credit century link for the charges of 17.80, so I can get my promotional discounts with [redacted].Desired SettlementI want them to credit century link for any long distance charges that they billed to [redacted] on my behalf. At this time they are charging 17.80, more charges a probably pending.Business Response December 30, 2014Revdex.com of Northern Nevada4834 Sparks BlvdSuite 102Sparks, NV 89436-8157Case# [redacted]Consumer: [redacted]Phone No: 480.767.1081Customer Service Department:TeleDias Communications, Inc. has received your correspondence regarding the above referenced account. The complaint states the long distance service of [redacted]o was switched to our service without proper authorization.Our records indicate on November 19, 2014, an Independent Third Party Verification Company verified a valid authorization for change of service to TeleDias from [redacted] for the above telephone number. [redacted] verified that he was an authorized person to make the carrier change to TeleDias and provided his date of birth for further verification.The account was cancelled by [redacted] through our customer service department on 12/19/14. Please be advised, TeleDias issued a full credit to the account in the amount of $34.65 on 12/30/14. The credit represents all long distance calls billed on behalf of TeleDias which total $28.70 and $5.95 for one monthly discounted long distance plan fee. The credit is in process and should appear on the account within 1-3 billing cycles.TeleDias sincerely apologizes to [redacted] for any inconvenience this complaint may have caused.Sincerely, [redacted]Regulatory SpecialistTeleDias Communications, Inc.

This company is a scam. I received my [redacted] phone bill and Teledias Communications was listed as my long distance provider. I have no long distance provider. The service was crammed in. I never authorized the service. The company claims they have a recording with my birthdate. A written permission or an electronic signature is required for changes. [redacted] is refunding the charges. I sent a complain to the FCC. In searching the web, I found this company had an FCC slamming order from March 22, 2013.","neg-1

this company added a long distance service to my bill that I never authorized. once I seen the extra charge on my bill I called the company to cancel and the customer service guy hug up on me!!! can not under stand how a company can do business like this!! still trying to cancel a service I never wanted.Desired Settlementwould like to not be hung up on and actually helped in canceling this Business Response January 29, 2016[redacted]Complaint Case # [redacted]Consumer: [redacted]TeleDias Communications is in receipt of the above referenced complaint. [redacted] filed a complaint which states that the long distance service for the telephone number listed above was changed to TeleDias Communications without proper authorization. On December 23, 2015 an Independent Third Party Verification Company verified an authorization for service to be changed to TeleDias from Ms. [redacted]. [redacted] verified that she was an authorized person and wanted to switch her provider to TeleDias. [redacted] also provided her mother's maiden name for further verification. Our records do not indicate that [redacted] contacted our customer service department to cancel the account. Please be advised, upon receipt of the above mentioned complaint, TeleDias processed an order for cancellation of service per [redacted]'s request. TeleDias also processed a full credit to the account for charges billed on behalf of TeleDias Communications which totaled $11.90. The credit represents two monthly discounted long distance plan fees billed to the account at $5.95 per month. The credit should post to the account within 1-2 billing cycles.TeleDias sincerely apologizes to [redacted] for any inconvenience caused by this complaint and trusts that the complaint has been resolved to her satisfaction. Please contact us if you are in need of further information.Sincerely, [redacted]Regulatory Specialist

Charged for long distance service that was not orderedTELEDIAS COMMUNICATIONS is charging me for long distance service I did not request. They did it last year as well. Back then they claimed my mother authorized the long distance service, she did not. Desired SettlementI want them to stop billing me for long distance service I never wanted. They charged me last month for for $6.41 that I somehow missed. This month I'm being charged $12 but I talked to [redacted] to have that removed.Business Response January 12, 2015Revdex.com of Northern Nevada4834 Sparks BlvdSuite 102Sparks, NV 89436-8157Case# [redacted]Consumer: [redacted]Phone No: [redacted]Customer Service Department:TeleDias Communications, Inc. has received your correspondence regarding the above referenced account. The complaint states the long distance service of [redacted] was switched to our service without proper authorization.Our records indicate on October 27, 2014, an Independent Third Party Verification Company verified a valid authorization for change of service to TeleDias from [redacted] for the above telephone number. [redacted] verified that he was eighteen years old and an authorized person to make the carrier change to TeleDias.Our records indicate that the customer did not call our customer service department to cancel the account. Please be advised, TeleDias cancelled the account on 1/9/15. Per[redacted]'s request, TeleDias issued a full credit to the account for charges billed on behalf of TeleDias Communications. The credit totals $19.23 and represents three monthly long distance plan fees billed to the account at $5.95 per month plus $1.38 towards miscellaneous taxes or fees. The credit is in process and should appear on the account within 1-3 billing cycles.TeleDias sincerely apologizes to[redacted] for any inconvenience this complaint may have caused.Sincerely, [redacted]Regulatory SpecialistTeleDias Communications, Inc.

Company (Teledias Communication) charge us for a long distance service We NEVER ask for it, and NEVER sign a contract.Desired SettlementPaid for ALL charges to us and all the people they RIP OFF, and FCC take note about this Company (Teledias Communications).Business Response January 22, 2015[redacted]Case# [redacted]Consumer: [redacted]Phone No: [redacted]Customer Service Department:TeleDias Communications, Inc. has received your correspondence regarding the above referenced account. The complaint states the long distance service of [redacted] was switched to our service without proper authorization.Our records indicate on August 8, 2014, an Independent Third Party Verification Company verified a valid authorization for change of service to TeleDias from [redacted] for the above telephone number. [redacted] verified that he was eighteen years old and an authorized person to make the carrier change to TeleDias.Our records indicate that the customer cancelled the service through our customer service department 1/20/15. According to our records, on 1/20/15 the Local Exchange Carrier issued a credit for one monthly long distance plan fee billed on behalf of TeleDias in the amount of $5.95. Per the customer's request, TeleDias issued an additional credit to the account on 1/22/15 which totals $29.75 and represents the remaining five monthly long distance plan fees billed to the account at $5.95 per month. The credits should appear on the account within 1-3 billing cycles.TeleDias sincerely apologizes to [redacted] for any inconvenience this complaint may have caused.Sincerely, [redacted]Regulatory SpecialistTeleDias Communications, Inc. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The allegations that I authorized TeleDias Communications to be my long distance provider are false.First, I do not need long distance service to communicate with my family in [redacted], because my calling plan with my mobile company ([redacted]), included calls to [redacted] as if they were local calls.Second, August 8th is the day of my birthday and I remember very well what I did that day including calls received greetings from my family (from [redacted]) to my mobile phone, as you know, they are like local calls, and the calls are free amoung [redacted] users, (ie, unlimited).Third, after several calls to TeleDias Communications customer service department, they gave me a BAD customer service experience, the employee offered me only ONE credit. The other credits came from [redacted], NO TeleDias. All companies, including TeleDias Communications, who want to take advantage of consumers, and they are discovered, they always want to fix everything with a "sincere apology".I can not imagine how many other consumers are and have been scammed by this and other situations.Sincerely,[redacted]

Teledias Communications claims to have called my mother and had her agree to add their long distance services on May 7, 2013. They have apparently been charging my mother $6.50 or more per month on her [redacted] bill since then under an item line noted as [redacted].I normally just pay her account on-line and had not worried about reviewing the bill as it was fairly consistent. This month the bill went up about $10 so I investigated and discovered the charges.My mother denies having agreed to any services. Also, the account is in my name not hers so I do not understand how a company is allowed to have anyone other than account holder add charges.Account_Number: [redacted]Desired SettlementI would like a refund for at least the $5.95 base fee being charged for these services on a monthly basis.Let's say that bills began in June of 2013 and ended in August of 2015 as I just call them to cancel. I need a refund of $160.65 ($5.95 x 27 months).Business Response September 18, 2015[redacted]Case# [redacted]Consumer: [redacted]Phone No: [redacted]Customer Service Department:TeleDias Communications, Inc. has received your correspondence regarding the above referenced account. The complaint states the long distance service of [redacted] was switched to our service without proper authorization.Our records indicate on May 6, 2013, an Independent Third Party Verification Company verified a valid authorization for change of service to TeleDias from [redacted] for the above telephone number. [redacted] verified that she was eighteen years old and an authorized person to make the carrier change to TeleDias. [redacted] provided her date of birth for further verification.Our records indicate that the customer cancelled the account through our customer service department 8/20/15. Please be advised, per [redacted], TeleDias issued a credit to the account on 9/18/15 which totals $160.65. The credit represents 27 monthly discounted long distance plan fees billed to the account at $5.95 per month. The credit should appear on the account within 1-3 billing cycles from the date issued.TeleDias sincerely apologizes to [redacted] for any inconvenience this complaint may have caused and trusts that it has been resolved to his satisfaction.Sincerely, [redacted]Regulatory SpecialistTeleDias Communications, Inc. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I am glad that TeleDias has been willing to comply with my request. However, I believe that the company preys on the elderly and/or foreigners that might not be aware of the services supposedly being offered. The Revdex.com should keep an eye on this business.

Teledias Communications made an unauthorized change of my long distance carrier [redacted] whose service I used for many years. When I contacted Teledias Communications on June 8, 2015, they rejected the elimination of the illegal charges. I refuse to pay Teledias Communications the charges billed through AT&T on May 25, 2015 because in doing so I would be supporting and encouraging slamming.Product_Or_Service: NONEDesired SettlementRemove all the charges.Business Response June 15, 2015Revdex.com of Northern Nevada4834 Sparks BlvdSuite 102Sparks, NV 89436-8157Case# [redacted]Consumer: [redacted]Phone No: [redacted]Customer Service Department:TeleDias has been trying to contact [redacted] in order to resolve this complaint to his satisfaction. We would like to offer [redacted] a refund for charges in the amount of $241.15.Our customer service manager, [redacted], has been trying to contact [redacted] by telephone. We would like to verify with [redacted] if he would prefer the refund to be mailed in the form of a check or if he would prefer an electronic credit issued to the account number listed above. We would also like to confirm the mailing address if [redacted] prefers a refund a check. TeleDias would like to request that [redacted] please contact us to verify this information and help us to resolve this complaint. The contact information for [redacted] is [redacted] extension [redacted]Sincerely, [redacted]Regulatory SpecialistTeleDias Communications, Inc. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Any TeleDias account on my name is illegal. Again, accepting it would be to encourage slamming.Teledias keeps submitting charges to my [redacted] account as of the last week of June 2015.The only acceptable solution is simply for Teledias to stop making unauthorized charges and changes of my long distance carrier, which is [redacted]Final Business Response July 2, 2015Revdex.com of Northern Nevada4834 Sparks BlvdSuite 102Sparks, NV 89436-8157Case# [redacted]Consumer: [redacted]Phone No: [redacted]Customer Service Department:TeleDias has received the additional correspondence from [redacted] concerning his account. As was previously stated, a full credit was issued to the account by electronic credit in the amount of $241.15 on 6/22/15. The credit was for all long distance calls billed on behalf of TeleDias which totaled $223.30, plus $17.85 for three monthly long distance plan fees billed at $5.95 per month. In addition, our records indicate that on 6/25/15 the Local Exchange Carrier issued another credit to the account for charges billed on behalf of TeleDias which totaled $124.85. The credit included $27.64 towards Universal Service Fees, a duplicate credit for one monthly long distance plan fee and a duplicate credit for part of the long distance calls in the amount of $91.26.Both credits should post to the account within 1-3 bill cycles from the date that they were issued. TeleDias processed a cancellation request on 6/8/15. TeleDias has not billed for any additional long distance calls or monthly plan fees since that date. TeleDias would ask that [redacted] provide a copy of his bill in question so that we may research any additional charges the he may be questioning.Sincerely, [redacted]Regulatory SpecialistTeleDias Communications, Inc. Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

This company called my home saying they were the post office and I had a package they could not deliver.The lady who called my house would only speak in Spanish and would not talk English . She keep saying she was with the post office and I had a package they could not deliver with out more info . I told her to returne it and I had not ordered anything and I would like to speak to a supervisor she said ok and after a few min I was transferred to the same lady . I told her I was calling the cops to report them and she told me ok what is your full name so I can cancel the order. I told her I was not giving her my name then she got mad and said well with out your name I can't cancel it so I told her [redacted]. I hung up called the post office and talk to the post master and she said go straight to the police and file a report so I did . Now I get my phone bill and I have been switched from my phone service from [redacted] to USDI TELEDIAS COMMUNICATIONS, INC. I called [redacted] and told them what happened they said I had to call the other company. I called Them and told them that they had used false ways to switch my service and I had already filed a police report the first time they had called me and I would be filing a second one as well. They guy said oh well . I told him I would not uses a compamiy I had not ordered and I would. Only ask once for him to cancel my service with them and credit me back what they had charged after phone slamming me . The guy said no and hung up on me when I called back they won't answer my called Desired SettlementRefund what they charged on my phone bill 47.56And 1000.00 for the way they phone slammed me and used false pretenses to get what they needed a recording of my name to change my service Business Response May 5, 2015[redacted]Case# [redacted]Consumer: [redacted]Phone No: [redacted]Customer Service Department:TeleDias Communications, Inc. has received your correspondence regarding the above referenced account. The complaint states the long distance service of [redacted] was switched to our service without proper authorization.Our records indicate on March 25, 2015, an Independent Third Party Verification Company verified a valid authorization for change of service to TeleDias from Ms. [redacted] for the above telephone number. Ms. [redacted] verified that she was eighteen years old and an authorized person to make the carrier change to TeleDias.The customer has alleged that there may have been deceptive marketing practices used by the selling agent involved in this complaint. TeleDias takes these matters very seriously and has a zero tolerance policy for any agent that does not follow our proper marketing procedures. Upon receipt of this complaint, TeleDias launched an internal investigation and the agent involved in this complaint has been terminated.TeleDias has a policy when a complaint is received to try and reach out to the customer to resolve the complaint to their satisfaction. Our customer service manager has left several messages and has not heard back from the customer. We will continue to try to reach out. Please be advised, TeleDias issued a full credit to the account in the amount of $63.51 on 5/5/15. The credit represents all long distance calls billed on behalf of TeleDias which totaled $45.45, $5.95 for one monthly discounted long distance plan fee, $2.11 towards taxes or fees and $10.00 towards change in service charges. The credit is in process and should appear on the account within 1-3 billing cycles.TeleDias sincerely apologizes for any inconvenience caused by this complaint and trusts that is has been resolved to the customer's satisfaction.Sincerely, [redacted]Regulatory SpecialistTeleDias Communications, Inc. Consumer Response Also as of 5/5/2015 the teledias has a block on my phone so I can't make long distance calls only local even tho I have [redacted]T long distance. I am now having to change to fiber optics to try and correct what TeleDias has done with out permission Final Consumer Response Just spoke to the lady at teledias she said they are going to pay me the 171.45 for the extra charges I accored due to this and then 250.00 for the inconvenience I was out having to get all this fixed. The lady who worked for the third party company was fired over this according to the lady I spoke with. I told her I would agree to this and she said she would get the check mail out to me today. I do agree to this as long as they do what they say. If I don't receive the check then I will have to take further action. At this time I do believe they will send the check and all this mess will be over with Final Business Response 5/29/15Please be advised, Teledias has been in contact with Ms. [redacted] and we are trying to reach a mutual agreement. Our representative is scheduled to contact Ms. [redacted] again today. We will send a final response upon completion.Thank you,[redacted]Regulatory

Every other month this company has been billing me $14.71, I keep having to call them to get a refund. Sometimes they don't give me the full amount. They tell me I gave them permission to bill me, which is not true. I'm the only one in this household that can take decisions like that. I'm very concerned for other people who don't glance at their bill and that are getting scammed out of their hard earned money. Please check them out, this has been happening for quite a while know. My phone company tries to block them but they still get through. Thank you for your time.Desired SettlementJust want to let the word out for this company. I for myself will keep having to call them when is needed.Business Response March 11, 2015[redacted]Case# [redacted]Consumer: [redacted]Phone No: [redacted]Customer Service Department:TeleDias Communications, Inc. has received your correspondence regarding the above referenced account. The complaint states the long distance service of [redacted]a was switched to our service without proper authorization.Our records indicate on December 30, 2014, an Independent Third Party Verification Company verified a valid authorization for change of service to TeleDias from Ms. [redacted]a for the above telephone number. Ms. [redacted] verified that she was eighteen years old and an authorized person to make the carrier change to TeleDias.Our records indicate that the customer cancelled the service through our customer service department 02/11/15. Our customer service department issued a credit on 2/11/15 which totaled $11.90 for two monthly long distance plan fees billed on behalf of TeleDias at $5.95 per month. Per the customer's request, TeleDias issued an additional credit to the account on 3/11/15 which totals $2.81 and represents $.96 for all long distance calls, plus $1.85 towards miscellaneous taxes or fees. The credits should appear on the account within 1-3 billing cycles from the date that they were issued.TeleDias sincerely apologizes to Ms. [redacted] for any inconvenience this complaint may have caused.Sincerely, [redacted]Regulatory SpecialistTeleDias Communications, Inc.

This company allegedly used a Telemarketer who allegedly spoke to ME on January 17, 2014 and said that I agreed to have this company change my telephone service. I have NEVER spoken to a telemarketer as I do not answer any phone calls that are not familiar to me because I view my caller I.D. everytime a telephone comes in. These people used private information that they received elsewhere to make unwanted and unapproved changed to my telephone service and telephone carrier [redacted]. When contacted I was told by their Representative that it's my fault for answering my phone and saying YES to anyone.....This is a scam!!!!! I was charged $20.69 from this company as well as $87.56 for loosing the discounts I had with my bundled services.. I now have to pay these extra charges and I want this company to reimburse me for them!!!Desired SettlementI want Teledias to cover the additional costs associated with them illegally changing my service.$20.69 for their erroneous service charges and $66.87 for additional fees charges for the change of my services for a total of $87.56Business Response March 7, 2014Revdex.com of Northern Nevada[redacted]Case# [redacted]Consumer Info: [redacted]Phone No: [redacted]Customer Service Department:TeleDias Communications, Inc. has received your correspondence regarding the above referenced account. The complaint states the long distance service of [redacted] was switched to our service without proper authorization.Our records indicate on January 16, 2014, an Independent Third Party Verification Company verified a valid authorization for change of service to TeleDias from [redacted] for the above telephone number. [redacted] verified that she was an authorized person to make the carrier change to TeleDias.[redacted] cancelled the account through our customer service department on March 6, 2014. Please advised, TeleDias issued a full credit to the account in the amount of $51.28 for charges billed on behalf of TeleDias. The credit represents all long distance calls which totaled $39.38 and $11.90 for two monthly discounted long distance plan fees which were billed at $5.95 per month. The credit is in process and should post to the account within 1-3 billing cycles.TeleDias sincerely apologizes to Ms. Turner for any inconvenience this complaint may have caused.Sincerely, [redacted]Regulatory SpecialistTeleDias Communications, Inc.

Teledias comms, Inc. did not have authorization to add long distance to my phone. They claim to have spoken to my wife which is false. My wife or I never authorize to have this service added. I spoke to Sara at Teledias comms, inc and asked to hear recording authorizing this service but was asked to call back in 48 hours. I ask her to cancel this service ASAP and to reimburse me for the months of July, August, September and October due to the fact that we had never authorize or used this service.Product_Or_Service: Long distanceAccount_Number: [redacted]Desired SettlementRefund for the service that was never authorize or used for the months of July, August and September total of $26.12Business Response October 15, 2014Revdex.comCase# [redacted]Consumer Info: [redacted]Phone No: [redacted]TeleDias Communications, Inc. has received your correspondence regarding the above referenced account. The complaint states the long distance service of [redacted] was switched to our service without proper authorization.Our records indicate on July 19, 2014, an Independent Third Party Verification Company verified a valid authorization for change of service to TeleDias from [redacted] for the above telephone number. [redacted] verified that she was eighteen years old, an authorized person and wanted to make the carrier change to TeleDias. [redacted] also provided her mother's maiden name for further verification. The account was cancelled through our customer service department on 10/13/14. As a courtesy to Mr. [redacted], TeleDias has issued a full credit to the account in the amount of $17.85. The credit represents three monthly long distance plan fees which were billed to the account on behalf of TeleDias at $5.95 per month. The credit is in process and should appear on the account within 1-3 billing cycles.TeleDias sincerely apologizes for any inconvenience this complaint may have caused.Sincerely, [redacted]Regulatory SpecialistTeleDias Communications, Inc. Consumer Response I just wanted to be noted that my wife never spoke with anyone in regards to adding long distance to our phone line nor gave any personal information. My wife did call Teledias after the period of 48 hours as she was advisehad and was told that the system was down and would not be able to hear the phone recording. She also called today (Friday 10/17) and still was advise that the system was still down. That is very convenient for the company. I hope more people speak up in regards to companies like this one. Final Business Response October 21, 2014Revdex.comCase# [redacted]Consumer Info: [redacted]Phone No: [redacted]TeleDias Communications, Inc. has received your additional correspondence regarding the above referenced account. Mr. [redacted] has indicated that his wife tried to contact our customer service department twice after the 48 hour time period to review the verification.Please be advised, TeleDias has requested that our Customer Service Manager look into the circumstances as to why [redacted] would have been told that the system was down and the verification was not able to be reviewed at those times. It appears that when [redacted] tried to contact our customer service department, there were technical issues being experienced in reference to the connection between [redacted] and the customer service department. [redacted] was advised to try and contact our customer service department at a later time to review the verification. TeleDias apologizes for these unfortunate circumstances.As was stated in our previous response, TeleDias has issued a full refund credit to the account.TeleDias sincerely apologizes for any inconvenience caused by this complaint.Sincerely, [redacted]Regulatory SpecialistTeleDias Communications, Inc.