Telefield N A Inc

RCA has replaced the phones and the old ones are being sent back. See attachment.
All good now
Thanks
*** ***

RCA has replaced the phones and the old ones are being sent back. See attachment.
All good now
Thanks
*** ***

Our customer service agents have attempted to contact the customer at the provider number and email several times without success. We will gladly honor the warranty and replace the phones
Regards,
Zack W***
Telefield NA, Inc
SW Griffith Dr
Suite
Beaverton, Or
(503) 646-6345, ext ***

Our customer service agents have attempted to contact the customer at the provider number and email several times without success. We will gladly honor the warranty and replace the phones
Regards,
Zack W***
Telefield NA, Inc
SW Griffith Dr
Suite
Beaverton, Or
(503) 646-6345, ext ***

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In response to the customer's rejection of our response:
?
Our lead agent spoke with this customer directly on 07/12/and issued replacements for both of his defective unitsI show the replacements were delivered on 07/14/16, and were signed for by the customer (*** is the listed signature for tracking #*** *** ***).? Based on our records, we did not receive any communication from this customer on or after 07/13/16.?
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Case #***
RMA #***

Complaint: ***I am rejecting this response because:
They have NEVER called my phone.? They have NEVER left any voice mail.? They have emailed me one time telling me to call a number with no ext.? I called and got lots of options but was not told who to talk to.? I have replied times to this email telling them this and asked who am I to talk to when I call and I have NOT got any reply back.? ? ? This proves my point I have complained about, they are playing games and lying.? ? Sincerely,*** *** III

In response to the customer's rejection of our response:
 
Our lead agent spoke with this customer directly on 07/12/16 and issued replacements for both of his defective 25201 units. I show the replacements were delivered on 07/14/16, and were signed for by the customer ([redacted] is the listed signature for tracking #[redacted]).  Based on our records, we did not receive any communication from this customer on or after 07/13/16. 
 
Case #[redacted]
RMA #[redacted]

Complaint: [redacted]I am rejecting this response because:
They have NEVER called my phone.  They have NEVER left any voice mail.  They have emailed me one time telling me to call a number with no ext.  I called and got lots of options but was not told who to talk to.  I have replied 2 times to this email telling them this and asked who am I to talk to when I call and I have NOT got any reply back.    This proves my point I have complained about, they are playing games and lying.   Sincerely,[redacted] III