Telefield N A

? In response to the customer's rejection of our response: ? Our lead agent spoke with this customer directly on 07/12/and issued replacements for both of his defective unitsI show the replacements were delivered on 07/14/16, and were signed for by the customer ( [redacted] is the listed signature for tracking # [redacted] ***).? Based on our records, we did not receive any communication from this customer on or after 07/13/16.? ? Case # [redacted] RMA # [redacted]

Complaint: [redacted] I am rejecting this response because: They have NEVER called my phone. They have NEVER left any voice mail. They have emailed me one time telling me to call a number with no ext. I called and got lots of options but was not told who to talk to. I have replied times to this email telling them this and asked who am I to talk to when I call and I have NOT got any reply back. This proves my point I have complained about, they are playing games and lying. Sincerely, [redacted] III