Telegram & Gazette Reviews (11)
For instance, in today's Sunday edition, they did put in a one line of the High School baseball score with Burncoat High, but left out the entire write up on the next page of summaries. It would be interesting to see what happened in their 10 to 0 win.
I have been to a few of their varsity baseball and basketball games and the intensity and team play is great to watch these young athletes perform.
It would be nice to have this High School, one of Worcester's best, to be published with stories on how these young men and women play their hearts out on the fields and courts for their great school teams.
I know this is not an easy job but it would be great "if" the T &G made it a little easier for its customers to call and actually speak with a person, I was lucky enough ( I hit 0 after they had my account) I did have good luck with them and was told on Thursday I would get Wed and Thurs paper. Well, I am happy that my delivery person is back . T&G what is up with you have too wait until 5 PM to register and complaint , but the office is closed at that time. Thanks again too our wonderful delivery man.
I requested that my vacation hold be discontinued and Sunday paper be delivered effective 6/7/15. It took 3 weeks before a paper was finally delivereIn the fall of 2014 I purchased a Sunday Telegram subscription via the telephone. The charge was put on my MC and paid in full. Since the beginning of this subscription there have been nothing but nondelivery issues. I have communicated with [redacted]@globe.com about this. He did try to resolve the problem but to no avail. My subscription is now extended to 5/16/16, but I rarely receive the paper. I call every Sunday and am told one will be delivered. It never has been. I am now offered Mon delivery of Sunday's paper. This is unacceptable to me. I want Sunday's paper delivered to me on Sunday. It is what I have paid for in full. I am owed an apology and the delivery of the paper as I purchased.Desired SettlementI would like the paper delivered to my address as I purchased and I want the delivery on Sunday.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@telegram.comI have left a voicemail and sent Ms. [redacted] an email. We are crediting her account for 8 missed papers on Sunday since she returned from vacation on July 7, 2015. We have also addressed the delivery issue with the carrier and manager in charge. This will be corrected for next Sunday's delivery. I have left Ms. [redacted] with my phone number and email address,[redacted]Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I am willing to give the T&G one last chance to resolve and correct this issue. I do not hold out much hope because this has been an ongoing issue with many promises and no lasting solution. Since I am an optimist, I will hope for the best and maybe just maybe due to your intervention this issue will be resolved. I have been contacted and given a telephone # to call any Sunday that the paper does not arrive, but if the paper is not delivered, I will request a refund of my money. Thank you....
Failure to send a promised refund.On May 9, I got a bill for renewal of my subscription to Worcester Living. Usually I check my records, but my computer had crashed, and I was paying bills, so I sent a check for $19.95 (the 2-year renewal rate).When the new computer was up and running, I did check and discovered that my subscription was paid through December 2013. So on May 15, I called the T&G and asked for a refund. I was told the check was being processed, and the refund would issue within a week or two.My check was cashed, and now several weeks later, I have not received a refund. I called today (June 18), and was told the process would start now and to call back again next week to see how it was progressing.I want my money now. It shouldn't be hard to issue a refund immediately, and I shouldn't have to keep calling and checking.And I don't think they should be sending renewal notices seven months in advance. It's a magazine, not a bank. But that's another issue.Desired SettlementI want a refund of my $19.95 immediately.Consumer's Final Response [redacted] I was going to notify you today. My refund from the Telegram & Gazette (by way of the New York Times) arrived Friday. I will tell you that I heard from [redacted] at the T&G within a day or two of filing the complaint with the Revdex.com. And although the check came a bit later than I expected, it did come. Thank you for your help. [redacted] XXXXX
Telegram & Gazette Rating
Description: Newspapers, Digital Marketing
Address: Private Address, Wurtsboro, Alberta, Canada, T1B 4B8
Add contact information for Telegram & Gazette