Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have some significant problems with ***’s response:
First, I contacted her in September about the charge on an invoice. I was told at that time that the $was for the two headsets. I immediately told *** that I wanted to return them. She ONLY said that we were over our day trial period and they could not be returned. She NEVER said anything about “being flexible about a couple of weeks.” I have multiple emails where she stated that the day trail is what they always use for EVERY company! If that was the case, she should have been more than willing to have accepted the headsets when I repeatedly asked, especially since her company was still having to fix problems that we were having….this never occurred. Instead, she emailed me stating that I could not return them because she would not be able to resell themSecond, I do not feel that I should have to pay a 25% restocking fee as once I discovered the issue, I immediately contacted them and she refused to credit me the $469.33. I never asked for the headsets, nor was I ever asked by her company if I would like to trial them. Again, my wife and I just opened a medical practice with a multitude of loans and since we are the only two providers, we cover 100% of the overhead. *** knew this but still was trying to slip an extra charge of nearly $dollars in….this is a significant burden that I think was completely unethical at the very leastThird, she stated that I would have to have someone drop the headsets off at her office (please reference her email above). Is this really acceptable customer service?
Forth, her staff installed the headsets, so we do not have any of the original packaging. In her email she states that the headsets have to be returned with “the headsets, the lifters, the charging base, the accessories, and the original packaging.” She knows that her company installed the headsets and threw away all the packaging material. Therefore, I am betting that she will refuse to accept the headsets because all the packaging material is not presentFifth, you see from her email above that her company has been refusing to service our account ( ie, fix any problems we have with our phone system) until this issue has been resolved. She knows that by refusing to service our account, she is has been adding undue strife to myself and my staff in an attempt to force me to pay the $469.33. . At this point in time, I feel that myself and my staff have been harassed enough. All I want to occur at this time is for *** to:
- take back the headsets at no charge (I will even personally take the time to return them to her office)
- supply me with the warranty numbers for each of our phones and the rest of the equipment that we purchased from TSI
- supply me with the “master key” so we can move one and have another company service our phone system.
As I am sure you can imagine, I do not have time to continue to deal with this issue. I just want what I honestly feel is fair and be able to move on. I sincerely appreciate your help with this issue and am honestly looking for a quick resolveThank you and have a wonderful day and Memorial Day Holiday
Regards,
*** ***
Please feel free to return the headsets even though you may not have the packaging materials.
It is our policy to leave these materials with the headsets since they include all of the headset accessories and alternate earpieces that you may not use initially but will want later.
Please check with the original headset users to see if they really do have the packaging.
Anyone from your office can drop these off here at TSI. Since we are only 2.5 miles from your office that is not a large burden.
At this point I haven’t heard anything back from [redacted] even though I asked him to return the headsets by Friday May 15th, 2015.Please advise. [redacted] [redacted]TSI - Telephone Specialists, Inc.1607 Harding Ave.Eau Claire, WI 54701(715)834-3980
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have some significant problems with [redacted]’s response:First, I contacted her in September about the charge on an invoice. I was told at that time that the $469.33 was for the two headsets. I immediately told [redacted] that I wanted to return them. She ONLY said that we were over our 2 day trial period and they could not be returned. She NEVER said anything about “being flexible about a couple of weeks.” I have multiple emails where she stated that the 2 day trail is what they always use for EVERY company! If that was the case, she should have been more than willing to have accepted the headsets when I repeatedly asked, especially since her company was still having to fix problems that we were having….this never occurred. Instead, she emailed me stating that I could not return them because she would not be able to resell them.Second, I do not feel that I should have to pay a 25% restocking fee as once I discovered the issue, I immediately contacted them and she refused to credit me the $469.33. I never asked for the headsets, nor was I ever asked by her company if I would like to trial them. Again, my wife and I just opened a medical practice with a multitude of loans and since we are the only two providers, we cover 100% of the overhead. [redacted] knew this but still was trying to slip an extra charge of nearly $500 dollars in….this is a significant burden that I think was completely unethical at the very least.Third, she stated that I would have to have someone drop the headsets off at her office (please reference her email above). Is this really acceptable customer service?Forth, her staff installed the headsets, so we do not have any of the original packaging. In her email she states that the headsets have to be returned with “the headsets, the lifters, the charging base, the accessories, and the original packaging.” She knows that her company installed the headsets and threw away all the packaging material. Therefore, I am betting that she will refuse to accept the headsets because all the packaging material is not present.Fifth, you see from her email above that her company has been refusing to service our account ( ie, fix any problems we have with our phone system) until this issue has been resolved. She knows that by refusing to service our account, she is has been adding undue strife to myself and my staff in an attempt to force me to pay the $469.33. . At this point in time, I feel that myself and my staff have been harassed enough. All I want to occur at this time is for [redacted] to:- take back the headsets at no charge (I will even personally take the time to return them to her office)- supply me with the warranty numbers for each of our phones and the rest of the equipment that we purchased from TSI- supply me with the “master key” so we can move one and have another company service our phone system. As I am sure you can imagine, I do not have time to continue to deal with this issue. I just want what I honestly feel is fair and be able to move on. I sincerely appreciate your help with this issue and am honestly looking for a quick resolve.Thank you and have a wonderful day and Memorial Day Holiday.
Regards,
[redacted]
Please feel free to return the headsets even though you may not have the packaging materials.It is our policy to leave these materials with the headsets since they include all of the headset accessories and alternate earpieces that you may not use initially but will want later.Please check with the original headset users to see if they really do have the packaging. Anyone from your office can drop these off here at TSI. Since we are only 2.5 miles from your office that is not a large burden. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have some significant problems with ***’s response:
First, I contacted her in September about the charge on an invoice. I was told at that time that the $was for the two headsets. I immediately told *** that I wanted to return them. She ONLY said that we were over our day trial period and they could not be returned. She NEVER said anything about “being flexible about a couple of weeks.” I have multiple emails where she stated that the day trail is what they always use for EVERY company! If that was the case, she should have been more than willing to have accepted the headsets when I repeatedly asked, especially since her company was still having to fix problems that we were having….this never occurred. Instead, she emailed me stating that I could not return them because she would not be able to resell themSecond, I do not feel that I should have to pay a 25% restocking fee as once I discovered the issue, I immediately contacted them and she refused to credit me the $469.33. I never asked for the headsets, nor was I ever asked by her company if I would like to trial them. Again, my wife and I just opened a medical practice with a multitude of loans and since we are the only two providers, we cover 100% of the overhead. *** knew this but still was trying to slip an extra charge of nearly $dollars in….this is a significant burden that I think was completely unethical at the very leastThird, she stated that I would have to have someone drop the headsets off at her office (please reference her email above). Is this really acceptable customer service?
Forth, her staff installed the headsets, so we do not have any of the original packaging. In her email she states that the headsets have to be returned with “the headsets, the lifters, the charging base, the accessories, and the original packaging.” She knows that her company installed the headsets and threw away all the packaging material. Therefore, I am betting that she will refuse to accept the headsets because all the packaging material is not presentFifth, you see from her email above that her company has been refusing to service our account ( ie, fix any problems we have with our phone system) until this issue has been resolved. She knows that by refusing to service our account, she is has been adding undue strife to myself and my staff in an attempt to force me to pay the $469.33. . At this point in time, I feel that myself and my staff have been harassed enough. All I want to occur at this time is for *** to:
- take back the headsets at no charge (I will even personally take the time to return them to her office)
- supply me with the warranty numbers for each of our phones and the rest of the equipment that we purchased from TSI
- supply me with the “master key” so we can move one and have another company service our phone system.
As I am sure you can imagine, I do not have time to continue to deal with this issue. I just want what I honestly feel is fair and be able to move on. I sincerely appreciate your help with this issue and am honestly looking for a quick resolveThank you and have a wonderful day and Memorial Day Holiday
Regards,
*** ***
Please feel free to return the headsets even though you may not have the packaging materials.
It is our policy to leave these materials with the headsets since they include all of the headset accessories and alternate earpieces that you may not use initially but will want later.
Please check with the original headset users to see if they really do have the packaging.
Anyone from your office can drop these off here at TSI. Since we are only 2.5 miles from your office that is not a large burden.
[redacted]
At this point I haven’t heard anything back from [redacted] even though...
I asked him to return the headsets by Friday May 15th, 2015.
Please advise.
[redacted]
[redacted]
TSI - Telephone Specialists, Inc.
1607 Harding Ave.
Eau Claire, WI 54701
(715)834-3980
At this point I haven’t heard anything back from [redacted] even though I asked him to return the headsets by Friday May 15th, 2015.Please advise. [redacted] [redacted]TSI - Telephone Specialists, Inc.1607 Harding Ave.Eau Claire, WI 54701(715)834-3980
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have some significant problems with [redacted]’s response:First, I contacted her in September about the charge on an invoice. I was told at that time that the $469.33 was for the two headsets. I immediately told [redacted] that I wanted to return them. She ONLY said that we were over our 2 day trial period and they could not be returned. She NEVER said anything about “being flexible about a couple of weeks.” I have multiple emails where she stated that the 2 day trail is what they always use for EVERY company! If that was the case, she should have been more than willing to have accepted the headsets when I repeatedly asked, especially since her company was still having to fix problems that we were having….this never occurred. Instead, she emailed me stating that I could not return them because she would not be able to resell them.Second, I do not feel that I should have to pay a 25% restocking fee as once I discovered the issue, I immediately contacted them and she refused to credit me the $469.33. I never asked for the headsets, nor was I ever asked by her company if I would like to trial them. Again, my wife and I just opened a medical practice with a multitude of loans and since we are the only two providers, we cover 100% of the overhead. [redacted] knew this but still was trying to slip an extra charge of nearly $500 dollars in….this is a significant burden that I think was completely unethical at the very least.Third, she stated that I would have to have someone drop the headsets off at her office (please reference her email above). Is this really acceptable customer service?Forth, her staff installed the headsets, so we do not have any of the original packaging. In her email she states that the headsets have to be returned with “the headsets, the lifters, the charging base, the accessories, and the original packaging.” She knows that her company installed the headsets and threw away all the packaging material. Therefore, I am betting that she will refuse to accept the headsets because all the packaging material is not present.Fifth, you see from her email above that her company has been refusing to service our account ( ie, fix any problems we have with our phone system) until this issue has been resolved. She knows that by refusing to service our account, she is has been adding undue strife to myself and my staff in an attempt to force me to pay the $469.33. . At this point in time, I feel that myself and my staff have been harassed enough. All I want to occur at this time is for [redacted] to:- take back the headsets at no charge (I will even personally take the time to return them to her office)- supply me with the warranty numbers for each of our phones and the rest of the equipment that we purchased from TSI- supply me with the “master key” so we can move one and have another company service our phone system. As I am sure you can imagine, I do not have time to continue to deal with this issue. I just want what I honestly feel is fair and be able to move on. I sincerely appreciate your help with this issue and am honestly looking for a quick resolve.Thank you and have a wonderful day and Memorial Day Holiday.
Regards,
[redacted]
Please feel free to return the headsets even though you may not have the packaging materials.It is our policy to leave these materials with the headsets since they include all of the headset accessories and alternate earpieces that you may not use initially but will want later.Please check with the original headset users to see if they really do have the packaging. Anyone from your office can drop these off here at TSI. Since we are only 2.5 miles from your office that is not a large burden. [redacted]