Telescope Casual Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Throughout this process I have been in constant contact with individuals at Telescope Casual Furniture I did receive my outstanding furniture on Friday, 8/ The furniture has met my expectations I was also promised compensation for the extended delay of weeks past the original delivery date Although I have yet to receive this compensation (I expect to receive it this week), I find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you for giving us the opportunity to respond to Mr [redacted] claimWe apologize for the delayThis claim has been considerably difficult for Telescope to research and resolve for multiple reasons (stated below)Mr [redacted] submitted his claim to the Revdex.com using the name " [redacted] " Telescope is a B2B companyWe sell direct to other businesses who then retail the product to the end consumer, like Mr[redacted] Mr [redacted] purchased from a seperate entity called [redacted] which has since closed their doorsWe do not obtain any information from our dealers of the name and contact information of their customers as all of our dealers are third party entities, so their customers are their personal businessLastly, Mr [redacted] had been contacting our warranty department under the name " [redacted] "Any records of a warranty claim in our system for Mr[redacted] have actually been logged under Mr[redacted] as we would have no other reference to have called him Mr[redacted] Given the name discrepancy and that we did not sell direct to Mr [redacted] , nor have the ability to contact the dealer who is Out of Business, we have had a great deal of difficulty in gathering the facts of this claimMr [redacted] is correct to state he obtained the furniture under a year warrantyHowever, this is a limited warrantyThis warranty clearly states that pictures and a proof of purchase must be providedThe proof of purchased submitted by Mr [redacted] ( [redacted] ) shows a $amount paid for the items in questionAs you can see by the attached image (line of order number ***), no monies were transferred in regards to the chairsTelescope Casual is not required to honor the warranty if proof of purchase can not be provenHowever, we still continued to honor Mr [redacted] word to try to work through his warranty claim and also to find a solution most suitable to both partiesOur warranty manager proceeded as if Mr [redacted] had been able to prove his proof of purchaseShe worked with our production managers and engineers to find out if replacement parts are available for these framesOur warranty manager learned that both the fabric and powder coated frame color (of Mr [redacted] s current set of furniture) have been discontinuedOur written warranty policy states that Telescope reserves the right to repair, replace or substitute (at our discretion) any powder coated aluminum frame that fails structurally during usage during the applicable warranty periodIn the case of a discontinued item (like Mr [redacted] s chairs) we reserve the right to replace the item with the closest comparable current model stated in our published Limited WarrantyPlease let me know if you need a copy of the warrantyWe urged Mr[redacted] to select a new sling fabric for his replacement chairMr [redacted] then refused to select a new fabric as the replacement item wouldn't match the other itemsThe frame color we suggested (the closest color in our current line) is the same powdercoated frame color that Mr[redacted] purchased for a 2-seat glider in from the same dealer (this purchase was not part of the Revdex.com complaint)Our warranty manager reviewed the situation with her supervisorHer supervisor suggested that she follow the warranty as it is written and publishedChristine, our warranty manager, then suggested to Mr [redacted] that he select desert powdercoat and 35D cobalt slingThe Desert powdercoat is the closest comparable frame color as the original color "purchased" of SandstoneDesert is the same frame color in which Mr[redacted] purchased his 2-seat glider in There is only a slight difference in the two frame colorsThe fabric will not match but it will coordinate with the 40S Spa color which has been discontinued for many yearsMr[redacted] refused all of our attempts to help him find a solution of a new chair with the closest comparable frame and fabric combinationHe later requested that his entire patio set be replaced, which is most certainly outside the rights and limitations of the year warrantyWe understand that the purpose of Mr [redacted] Revdex.com complaint is to obtain the full new set of furniture in the amount of $1,However, none of the Telescope items listed on the invoices supplied to Telescope equal a dollar amount as high as listed aboveIn Addition, the warranty is limited only to items proved to have a manufacturing defect, not the entire "purchase"Telescope, in no way, is responsible for replacing Mr [redacted] complete patio setWe believe Telescope went above and beyond our required action in this matterEven though the customer was unable to prove their valid purchase of the chairs, we still tried to help find and obtain a suitable replacement for Mr[redacted] in order to please an unsatisfied customerWe technically (by the warranty procedure) should have closed Mr [redacted] case after the initial question of his proof of purchase was revealedWe later made an attempt to replace the piece anyhow, on his word that it was a valid purchaseAll of these actions were done in good faith by Telescope Casual employees to honor our continuous strive for excellent quality and servicePlease feel free to contact me via email if you feel more information is required

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ,I will except the offer of complete replacement of the swivel chairs with desert frameThe new fabric we chose, months ago was CobaltNow if they are not willing to send replacement fabric for my other pieces, so be itI am tired of dealing with this company I will tell you that I am not a satisfied customer, but they don't seem to concernedI want to thank you for taking the time to try to get resolve on this issue.As per my bill of sales, my name, address and phone number is below [redacted] *** [redacted] (Not to confuse anyone)email address [redacted]