Teleservice

Initial Business Response / [redacted] (1000, 8, 2015/09/17) */ The majority of the customer's issues had already been addressed or resolved prior to his complaint to the Revdex.comThe issues not addressed as of the date of the complaint were the carpet, the french drain, the caulking, and the replacing of the "water damaged" area under the cornish and soffitSince the date of the complaint, all issues that will be resolved are resolved R & R Homes has repaired the sprinkler/ aerobic septic system issue, replaced the dead shrub (even though landscaping is not covered under warranty), reroofed the backside of the home, stretched carpet, and took care of the caulking issue Issues that will not be addressed are the installation of a french drain and the replacement of the cornish and soffitWe have inspected these areas and found that neither needs further addressing R & R Homes has done its best to accommodate this customer and leave him with satisfactory repairsWe feel that we have done everything necessary to resolve the issues at hand Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 6, 2015/10/26) */ This is the first we are hearing about this complaint. If we had been contacted, we would have sent our plumber out to take a look at the complaint. It sounds like they contacted a random plumber who has told them something and they are taking... it as fact. As far as the plumbing pipe is concerned there is approximately 1 week from the time the plumbing is installed to the slab being poured. I contacted our plumber and the pipe is stored inside a warehouse with a UV protected wrap at both his office and his supplier's. Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) IT is sad that they respond to an issue this way. The fact is an reputable plumbing company had to come four times for major leaks in their pipes encompassing the entire house. Every line has been replaced, 26 holes were in my walls and had to be repaired. The house built by them across the street also has this situation. Their plumber said after they dug in the concrete they saw rocks and material in the sand where the pex was laid. He believes that may be the reason for the failure of the pipes. If they are building houses to last only 8 years they should tell the public so. I hold them responsible for this failure, as I should. Final Business Response / [redacted] (4000, 10, 2015/11/03) */ Since we were not contacted about the home owner's concerns we did not have an opportunity, nor our plumber to look and verify the customer's complaint. We take pride in taking care of our customers but if they take matters into their own hands to have work done without contacting us, there isn't anything we can do about it. We have know way to verify there complaint, whether or not work was warranted and if it was warranted what work actually needed to be done.

Initial Business Response /* (1000, 5, 2015/11/06) */
Even though the house was months out of warranty, we contacted our plumber who responded on October 30th at around 10:00amThere was not a water leak, the dishwasher drain hose was knocked looseOur plumber told him he had guys in the area
who could come take a look and when he contacted the customer back to set up a time he didn't get a return callThe dishwasher line is inspected by city officials prior to occupancy on every house and it functioned without any problems for months until it was knocked loose

Initial Business Response /* (1000, 6, 2015/10/26) */
This is the first we are hearing about this complaint. If we had been contacted, we would have sent our plumber out to take a look at the complaint. It sounds like they contacted a random plumber who has told them something and they are taking...

it as fact. As far as the plumbing pipe is concerned there is approximately 1 week from the time the plumbing is installed to the slab being poured. I contacted our plumber and the pipe is stored inside a warehouse with a UV protected wrap at both his office and his supplier's.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
IT is sad that they respond to an issue this way. The fact is an reputable plumbing company had to come four times for major leaks in their pipes encompassing the entire house. Every line has been replaced, 26 holes were in my walls and had to be repaired. The house built by them across the street also has this situation. Their plumber said after they dug in the concrete they saw rocks and material in the sand where the pex was laid. He believes that may be the reason for the failure of the pipes. If they are building houses to last only 8 years they should tell the public so. I hold them responsible for this failure, as I should.
Final Business Response /* (4000, 10, 2015/11/03) */
Since we were not contacted about the home owner's concerns we did not have an opportunity, nor our plumber to look and verify the customer's complaint. We take pride in taking care of our customers but if they take matters into their own hands to have work done without contacting us, there isn't anything we can do about it. We have know way to verify there complaint, whether or not work was warranted and if it was warranted what work actually needed to be done.

Initial Business Response /* (1000, 8, 2015/09/17) */
The majority of the customer's issues had already been addressed or resolved prior to his complaint to the Revdex.com. The issues not addressed as of the date of the complaint were the carpet, the french drain, the caulking, and the replacing of the...

"water damaged" area under the cornish and soffit. Since the date of the complaint, all issues that will be resolved are resolved.
R & R Homes has repaired the sprinkler/ aerobic septic system issue, replaced the dead shrub (even though landscaping is not covered under warranty), reroofed the backside of the home, stretched carpet, and took care of the caulking issue.
Issues that will not be addressed are the installation of a french drain and the replacement of the cornish and soffit. We have inspected these areas and found that neither needs further addressing.
R & R Homes has done its best to accommodate this customer and leave him with satisfactory repairs. We feel that we have done everything necessary to resolve the issues at hand.
Initial Consumer Rebuttal /* (2000, 10, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)