Teletron TV & Appliance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was no presentation given, the product is defectiveThe chair was delivered and a signature was requestedThe contract is in English, Teletron's main demographic of consumers are Vietnamese and KoreansThe contract is not written in a language in which the recipient can understand, the recipient that signed for the chair does not speak or read Englist was believed that the signature was for the delivery of the itemThe chair has still not been used besides evaluations to see if the chair is malfunctioning or if it was user errorThe heating unit is still not functioning Regards, [redacted] ***

On October 12, 2014, the customer purchased a new Inada massage chair at Teletron'sStanton's store. As part of the purchase price, the chair would be delivered and Teletron wouldprovide ''Basic Setup and Installation" as described in the lnvoice (Exhibit "A" attachedconsisting of two pages). A...

delivery date was set for October 13,2014.Tcletron clearly states its store policy regarding returns or defective units on the Invoice(See Exhibit ''A'' attached) and is also posted above the cash register where payment is made(See Exhibits "B" and "C" attached). This is in complete compliance with California law.On October l3, 2014, the massage chair was delivered to the residence in La Puente.This chair was new and was brought into the residence inside the box. The chair was unpackedand set up by Teletron~s delivery team. Teletron, as part of its service, then tests the chair andshows the customer how to operate it. The customer is afforded the opportunity to ask anyquestions regarding its operation. This is exactly what was done by the delivery team. At thattime there was absolutely nothing wrong with the massage chair. The customer alsoacknowledges, in writing, that they have received the chair in good working order, had theopportunity to discuss the product with the team members, and that the delivery team did notcause damage to the customer's property during delivery and/or installation. This writtenacknowledgment was signed by the customer and is attached as Exhibit "D".The store policy, contained on the Invoice as well as posted in the store, states .. Excepttbr defective products or as otherwise provided below, all sales are final and no returns orexchanges are allowed .... Any product may be returned for a full refund if returned within 7 daysof purchase and unopened and unused, except for ... massage chair ... ". The store policy is clearand in compliance with California law. Therefore, there can be no return of the chair.There is a new allegation contained in the complaint made to your department, namelythat the heating element that did not work. This was never brought to the attention ofTeletron.Additionally, it is unclear as to when this "defect" was allegedly discovered.Teletron does have a written policy regarding defective merchandise. It states, "Exceptfor defective products or as otherwise provided below, all sales arc final and no returns orexchanges are allowed. All products are covered by manufacturer's warranty only .... Defectiveproducts may be exchanged for identical products only if returned to the store within 14 days ofpurchase date. Manufacturer's warranty applies after this 14 day period".Here, the customer is not requesting to exchange a defective product for an identical one,but rather requesting to return the entire chair and receive a refund merely because the heatingfunction apparently was not working. This is against Teletron's policy. Often when customershave problems it is not due to a defect, but rather their incorrect use of the electronic functions ofthe chair. lf a true defect exists, it would be covered by the manufacturer's warranty and thecustomer needs to contact lnada (the manufacturer). Teletron, however, would be happy to assistthe customer in having someone from lnada come out and inspect the chair to see if there reallyis a defect. If there is one, then lnada will be able to remedy the problem

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no presentation given, the product is defective. The chair was delivered and a signature was requested. The contract is in English, Teletron's main demographic of consumers are Vietnamese and Koreans. The contract is not written in a language in which the recipient  can understand, the recipient that signed for the chair does not speak or read English. It was believed that the signature was for the delivery of the item. The chair has still not been used besides evaluations to see if the chair is malfunctioning or if it was user error. The heating unit is still not functioning. 
Regards,
[redacted]

Review: I bought a TV from Teletron a few months ago. The store is in Orange County but I decided to go because of the sale. But the TV broke down after just a month.

I drove the long distance to ask for refund but they told me that it is 15 days for the warrantly. I complained that most companies in the U.S give refund as they told me to get the TV fixed in another place. As I raised my voice, the store manager even called the police. I took the TV to another place but they said they don't have the right material to fix it. Realizing that this is going to take a long time, I called the company's headquarter in eastern coast and sent the TV and the receipt via UPS. Their response was shocking. They reported me that the TV contains used-materials that causes error. After 2 months, I succeeded in getting the refund for the TV. However, the company still refuses to pay me back the tax. During the whole proess, I found the company's attitude and behavior toward a customer shockingly unpleasant and rude. I believe that the company should willingly give refunds to customers if there is a problem with its products. I just spent too much time, trying to get the refund for the TV, and I think the company should pay me back $37.70 for the total tax I paid. I have recently talked with Patricia earlier today and she told me to send me an email through here. I hope to hear back asap. Thankyou.Desired Settlement: $37.70

Review: To my understanding, California law states that a merchant does not have to accept returns, but they need to inform consumers by presenting their return policy inconspicuously in a language that they can understand. The merchant failed to place a conspicuous notice of their no return policy. When I called about a return, the merchant stated that a return policy is written on the back of the invoice. This is redundant as that the purchase has been completed and by being able to read the notice means that a return cannot be made. When I explained the California refund policies to [redacted], sales manager of Teletron, he stated that "please file a claim with the small claims court because I am very busy today."

My parents, who made the purchase, did not see any signs that allowed them to know that this place has a no return policy. As customary with other retailers such as [redacted], and [redacted], there was nothing contrary that allowed them to believe that a return was not possible. The single item's total cost is $9,178.93, my parents have been trying to return the item for the past week, but the merchant has not allowed them to do so.

Thank you

Below is the source of my information.

http://oag.ca.gov/consumers/general/refund_policiesDesired Settlement: Full refund of $9,178.93 of a product bought on 10/12/2014. Product was opened and out of box when delivered to our home on 10/13/14. Full receipt and documentation are available.

Business

Response:

On October 12, 2014, the customer purchased a new Inada massage chair at Teletron'sStanton's store. As part of the purchase price, the chair would be delivered and Teletron wouldprovide ''Basic Setup and Installation" as described in the lnvoice (Exhibit "A" attachedconsisting of two pages). A delivery date was set for October 13,2014.Tcletron clearly states its store policy regarding returns or defective units on the Invoice(See Exhibit ''A'' attached) and is also posted above the cash register where payment is made(See Exhibits "B" and "C" attached). This is in complete compliance with California law.On October l3, 2014, the massage chair was delivered to the residence in La Puente.This chair was new and was brought into the residence inside the box. The chair was unpackedand set up by Teletron~s delivery team. Teletron, as part of its service, then tests the chair andshows the customer how to operate it. The customer is afforded the opportunity to ask anyquestions regarding its operation. This is exactly what was done by the delivery team. At thattime there was absolutely nothing wrong with the massage chair. The customer alsoacknowledges, in writing, that they have received the chair in good working order, had theopportunity to discuss the product with the team members, and that the delivery team did notcause damage to the customer's property during delivery and/or installation. This writtenacknowledgment was signed by the customer and is attached as Exhibit "D".The store policy, contained on the Invoice as well as posted in the store, states .. Excepttbr defective products or as otherwise provided below, all sales are final and no returns orexchanges are allowed .... Any product may be returned for a full refund if returned within 7 daysof purchase and unopened and unused, except for ... massage chair ... ". The store policy is clearand in compliance with California law. Therefore, there can be no return of the chair.There is a new allegation contained in the complaint made to your department, namelythat the heating element that did not work. This was never brought to the attention ofTeletron.Additionally, it is unclear as to when this "defect" was allegedly discovered.Teletron does have a written policy regarding defective merchandise. It states, "Exceptfor defective products or as otherwise provided below, all sales arc final and no returns orexchanges are allowed. All products are covered by manufacturer's warranty only .... Defectiveproducts may be exchanged for identical products only if returned to the store within 14 days ofpurchase date. Manufacturer's warranty applies after this 14 day period".Here, the customer is not requesting to exchange a defective product for an identical one,but rather requesting to return the entire chair and receive a refund merely because the heatingfunction apparently was not working. This is against Teletron's policy. Often when customershave problems it is not due to a defect, but rather their incorrect use of the electronic functions ofthe chair. lf a true defect exists, it would be covered by the manufacturer's warranty and thecustomer needs to contact lnada (the manufacturer). Teletron, however, would be happy to assistthe customer in having someone from lnada come out and inspect the chair to see if there reallyis a defect. If there is one, then lnada will be able to remedy the problem

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There was no presentation given, the product is defective. The chair was delivered and a signature was requested. The contract is in English, Teletron's main demographic of consumers are Vietnamese and Koreans. The contract is not written in a language in which the recipient can understand, the recipient that signed for the chair does not speak or read English. It was believed that the signature was for the delivery of the item.

Review: On March 23rd 2014, I went to Teletron to try out the Inada massage chair but I didn't plan to buy it yet. A sale lady ([redacted]) keep telling me to fill out the form that saying to check credit but it's NOT. That application is for applying Teletron credit card. I have double check with her that I'm not going to buy it yet. She said:"Don't worry, once I decide I can give her a call". Before I leave the store, another lady from reception desk hand me the receipt to sign. I asked that lady:"why do I have to sign it if I don't plan to buy it yet?" She said:"No no, just sign. We wait for your call". Once I get home, around 6 o'clock I make a call, ask to speak to [redacted] that I don't want to buy that chair, I'm still looking around first. She said:"Okay, don't worry". Then, Monday April 3rd 2014, Teletron delivery man call me saying that they're going to delivery the massage chair to me. I said:"No, no. I have called [redacted] that I don't want the chair anymore" then he said:"Well, if that a case I have to go to store and speak to them". On April 8th 2014, I have received a bill from Well Fargo regarding to the Massage Chair. I called Teletron right away that day. Still, they told me to come down to get cancel it. This is FRAUD, SCAM, and totally LIAR to customer. I don't satisfy with this service. At the beginning I don't authorize to buy this chair. But they keep forcing me and bypass to explaining just to get the product out. I don't know how this store grow until these day? Look up on Yelp, there are a lot of complaints about them regarding to products and services.Desired Settlement: I want them to clear my bill which mean clear with Well Fargo Bank and making sure my credit is not screw up by them.