Television Communications Service Company

TELEVISION    COMMUNICATION[redacted]   [redacted]   [redacted]WWW.TVSERVICE.COM...

                                                                                                             February 26, 2016 ON February 26,2016 MRS.[redacted] CALLED US TV/COMMUNICATION FOR A SERVICE CALL TO RESIDENCE OF HER MOTHER’S LCD TELEVISION.WE INFORMED MRS. [redacted] THAT THE SERVICE CALLTO COME TO HER RESIDENCE IS $69.95 HER COMPLAINT WAS SPOTS ON SCREEN.MRS [redacted] UNDERSTOOD AND AGREED TO THE SERVICE CALL CHARGE OF $69.95 AND MADE THE APPOINTMENT TO COME TO THE APARTMENT.ON THAT DAY 2/29/16 WHEN TECH ARRIVED AT HER APT TO SERVICE THE LCD TV SHE WAS INFORMED THAT THE TV HAD SUSTAINED IMPACK DAMAGE TO THE SCREEN.THE SERVICE TECH TOOK ALL SERVICE INFORMATION AT THAT TIME TO RESEARCH AND FIND OUT WHAT THE COST OF A SCREEN WOULD BE.MRS. [redacted] WAS ALSO INFORMED AT THAT TIME THAT THE COST OF REPAIRS MAY NOT BE ECONOMICAL.ON MARCH 1, 2016 SHE WAS INFORMED THAT THE REPAIR WOULD EXCEED THE VALUE OF HER TV.MRS [redacted] UNDERSTOOD AND AGREED TO A SERVICE CALL TO COME TO HER RESIDENCETELEVISION    COMMUNICATION[redacted]   [redacted]   [redacted]WWW.TVSERVICE.COM                                                                                                              February 26, 2016  WE WILL TRY TO ANSWER AND CORRECT THE STATEMENTS OF THE CONSUMER.#1  COMPANY IS A RIP OFF + TOOK ADVANTAGE OF ME AND MOTHERSERVICE CALL OF $69.95 NEVER CHANGED FROM THE PHONE CALL TILL WE TALKED TO HER AGAIN IN HER HOME..#2 CLAIM HE WAS A [redacted]NO SERVICE TECH CLAIMED ANY RELIGIOUS ATTACHMENTS.#3 WASTED MY TIME WITH [redacted] TALKTHE TECH JUST MENTIONED HER LISTENING TO A RADIO STATION THAT WAS RELIGIOUS.#4 HE AND THE COMPANY ARE SCHEMERS.IN HER MIND THE ONLY WAY NOT TO BE SCHEMER IS TO DO EVERY THING FOR FREE.CAN’T STAY IN BUSINESS THAT WAY.#5 HE SEEMED TO BE WRITING DOWN INFORMATION FROM TV YES THE TECH WAS GETTING ALL MODEL INFO TO FIND OUT COST OF REPAIRS.            #6 NEVER TOOK THE TV WITH HIMWE TRY TO DO MOST REPAIRS IN THE HOME. IT  HELPS TO KEEP THE PRICE DOWN. TVs GOING TO SHOP CAN BE MORE COSTLY.#7 CALL HIM THE NEXT DAY..THE TV HAS TO GO INTO THE NEXT PHASE OF THE SERVICE. IT IS CALLED RESEARCH. LOOK UP COST OF PARTS ETC.THIS WAS ALL EXPLAINED TO HER BEFORE WE EVEN LEFT HER HOME. #8 NEVER HEARD OF SUCH A THING. UNACCEPTABLE AND UNPROFESSIONALSHE WAS INFORMED OF ALL SERVICE PROCEDURES. THIS WAS VERY ACCEPTABLE TO HER. WE ARE ALWAYS VERY FRIENDLY AND PROFFESSIONAL                                         ...⇄                          #9 NEVER TOOK THE TV.THE TV IS NOT ALWAYS REMOVED FROM  HOME IF AT ALL POSSIBLE. SOME REPAIRS CAN BE DONE THERE.ESPECIALLY IF PARTS CAN BE ORDERED.SHE RECEIVED A CLAIM TICKET AND WAS TOLD TO CALL IN A FEW DAYS. #10 INSTEAD JUST WANTEDTO TAKE MY MOM’S MONEYAND TALK [redacted]ITYTO RELIEVE HIS CONSCIOUSIT SEEMS THIS PERSON IS PULLING OUT ALL THE  REASONS NOT TO PAY A SERVICE CALL, FROM RELIGIONTO HER POOR OLDER MOM OF 75 YEARS.HER MOM WAS NOT PRESENT. #11 PERSON FIXING MOM’S BEDNEVER HAD ANY CONTACT WITH THAT BED PERSON IN ANY WAY.HE HAD NO WAY OF KNOWING WHAT THE TECH WAS EXPLAINING TO MRS. [redacted]. JUST ANOTHER FALSE STATEMENT.                        #12 DISAPPOINTED AND NEVER USE OUR SERVICESSEEMS DISSAPPOINTED THAT SHE HAD TO PAY FOR  HONEST SERVICE.WE CAN NOT STAY IN BUSINESS AND DO IT FOR FREE.WE CAN NOT HELP IF THIS TV WAS PHYSICALLY DAMAGED. IT APPEARED TO HAVE BEEN DROPPED OR THE SCREEN HIT BY AN OBJECT. NONE OF THIS WAS TOLD TO US OVER THE PHONE .THIS IS WHAT THE TECH FOUND UPON ARRIVAL AT THE HOME. ITS TOO BAD SHE IS MAKING ALL THESE FALSE STATEMENTS LIKE SHE IS THE VICTIM.  SUMMARYMRS [redacted] UNDERSTOOD AND AGREED TO THE SERVICE CALL TO COME TO HER RESIDENCE. WE DID NOT CALL HER SHE CALLED US. WE DID NOT DAMAGE HER TV SCREEN. SOMEONE ELSE DID.SHE IS TRYING TO KILL THE MESSANGER. IT IS NOT APPRECIATE THAT MRS. [redacted] WANTS TO DRAG OUR COMPANY AND OUR TECH’S GOOD NAME THROUGH THE MUD WITH THESE UNFOUNDED ACCUSATIONS.WE TREATED HER AND HER PROBLEM WITH THE OUT MOST RESPECT.SOME FOLKS WILL DO AND SAY ANYTHING IF AND WHEN THE SITUATION DOES NOT GO THEIR WAY. THIS IS APPALLING THAT SHE WOULD USE RELIGION AND EVEN HER MOTHER TO TRY TO MAKE HER POINT NOT TO PAY A SERVICE CALL THAT SHE REQUESTED.I HOPE SHE DOES PASS THIS ALONG TO FAMILY AND FRIENDS AND TELLS THEM THIS IS WHAT I TRIED TO DO SO I WOULD NOT HAVE PAY FOR SERVICE. BE SURE YOU SHOW THEM OUR STATEMENTS AND SEE IF A THINKING PERSON AGREES WITH HER OUT RAGES STATEMENTS.