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Telikin Reviews (4)

January
7, We at *** * *** appreciate the opportunity to
respond to this complaint. We have
reviewed the written complaint provided by the Revdex.com serving Northern Indiana
dated January 7th, 2016. We received
notice of this complaint from the Revdex.com
on January 7th, 2016.First, we would like to apologize sincerely for the accidental
delay of this customer’s refund for the returned Telikin Computer. We take very seriously our Company’s image
and reputation, and highly value each and every customer that we do business
with. This was due to an issue with our
return processing system, which we have since corrected.We did receive communication from the customer (or
someone on their behalf), following up on this matter on January 6th,
2016. We have corrected the mistake, and
manually submitted the refund to the customer in the amount of $1035.58. Proof of this refund is included below.Refund (Unique
Transaction ID # ***)Related Transaction Date Type Status Details Gross Fee Net Jan 6, Refund Completed - $1,USD ** $
USD -$1,
USD ** The highlighted amount is what the customer receives.If you have any further questions, you are welcome to
contact me directlyIf you have any further questions, you are welcome to
contact me directly.Peter
LManager
of Customer Support

From: Cindy G***
"text-indent:.5in">*** * *** ***. Dba/ Telikin
*** *** ***
Hatfield, PA ***
To: *** ***
Revdex.com serving Metro Washington DC
& Eastern Pennsylvania
Revdex.com serving Northern Indiana
*** *** ***
Fort Wayne, IN ***
Date: November
4th,
Re: *** *** Complaint ID ***
We appreciate the opportunity to respond to this
complaint. We received notice of this
complaint from the Revdex.com on November 4th, 2015.
There was a delay receiving the complaint due to an internal employee
leaving our company
As outlined in the Revdex.com submission, *** was being
charged $for monthly Internet usage on the dates of 8/15/2015, 9/15/2015,
and 10/15/This $cost covers 3GB of cellular data usage per month. The reason for these charges was that ***
never sent the hotspot back after indicating her desire to cancel the service
on 7-6-2015. She was instructed to send
the hotspot back on this date so that further billing could be ceased, as is
recorded in the call log of this same date which was entered by the support
agent she spoke with
We suggested that *** cancel was consistently going
over the 3GB Data usage limit due to the fact that she was watching
movies. This excessive usage incurs
overage charges that we (venture systems) are billed for. We chose to make an exception and not forward
these costs to the customer
We have concluded that *** did not understand that we
needed to receive back the Hot Spot before we could cancel all billings
In order to keep the customer happy, even though it was a
monetary loss to *** * *** we refunded all of the V/internet charges
back to the customer on 10/21/2015, as noted in a call log of the same date
below by Jared L(manager), and verified in the *** refund confirmations
included with this response
The following pages include records of our Support Logs
regarding ***’s call historyThis begins with the most recent history
followed by all call logs since her purchase of our “Vinternet” service. Also included are the *** refund
confirmations for charges on 8/15/2015, 9/15/2015, and 10/15/
If you have any further questions you may contact me
directly
Cindy G***
Office Manager, Telikin
Phone: 267-954-
***@telikin.com
www.telikin.com
date
info
comment
2015-10-
13:12:
billingby ***
BILLING:
Called to ask if we refunded her Vpayments - yes
2015-10-
17:25:
billingby ***
Billing:
Refunded VInternet Payments due to Revdex.com complaint
2015-10-
17:12:
billingby ***
BILLING:
customer called to cancel VIP
2015-10-
14:19:
billingby ***
Billing:
* Customer was charged for Vfrom 07/15/to 10/15/
* She never sent the hotspot back, and our policy then was not to cancel V
internet until we have received the hotspot
* I explicitly explained to her on 07/05/that if she did not send the
hotspot back that she would continue to be billed starting from 07/14/She
says that nobody told her this, that I never told her this, and repeated this
multiple timesThe call became somewhat heated
* She will ship the hotspot back to our address and include her order number
+ name on a piece of paper in the box with the hotspotI will email the
Warehouse letting them know this is a returnIt sounds like she had the
return shipping label intended for the computer and was planning on using
that, but I explained that she should ship it via her own methods and
hopefully she complies
* Since our Vcancellation policy now allows us to cancel the service before
we receive the hotspot, *** cancelled further billing
* She threatened us with the Revdex.com, etcand terminated the
call
2015-07-
10:45:
billingby admin
Requested
VInternet suspension due to excessive data usage4.10GB out of 3GB
2015-07-
10:44:
billingby admin
Requested
VInternet suspension due to excessive data usage4.10GB out of 3GB
2015-07-
10:43:
billingby admin
Requested
VInternet suspension due to excessive data usage4.10GB out of 3GB
2015-07-
19:57:
billingby ***
Billing:
called to verify address to send back the hotspot
2015-07-
10:44:
billingby admin
Requested
VInternet suspension due to excessive data usage4.10GB out of 3GB
2015-07-
10:44:
billingby admin
Requested
VInternet suspension due to excessive data usage4.10GB out of 3GB
2015-07-
10:44:
billingby admin
Requested
VInternet suspension due to excessive data usage4.10GB out of 3GB
2015-07-
10:44:
billingby admin
Requested
VInternet suspension due to excessive data usage3.96GB out of 3GB
2015-07-
09:58:
issue - 3rd party- Network - Hotspotby ***
ISSUE: Called to cancel Vinterent
SOLUTION: Gave her the address to send back the hotspot, sending OPs ticking
to *** to cancel it
2015-07-
18:20:
billingby ***
Billing:
* Customer is not online due to going over her 3GB limit for the Vinternet
This happened because she watched a few movies
* I recommended if she plans on watching lots of movies that she cancel our
internet and sign up with a local broadband provider that doesn't have to cap
her dataI also explained she can purchase additional data, which she
doesn't want to do
* She seemed pretty dissatisfied and is thinking of returning the computer
Since it seems like her only issues are with our internet I tried to convince
her I think that she'll be fine when she gets a different internet provider
* She will call Verizon for service and cancel our service when she's sure
* How long is left in her trial? Until 08/08/
* When will she be billed for Vagain if she doesn't cancel? Looks like
07/14/
2015-07-
18:03:
issue - 3rd party- Network - Hotspotby ***
ISSUE: Internet not connected
RES: She is over her data limitShe hung up before I could explain
2015-07-
10:43:
billingby admin
Requested
VInternet suspension due to excessive data usage3.96GB out of 3GB
2015-07-
11:47:
billingby admin
Requested
VInternet suspension due to excessive data usage3.96GB out of 3GB
2015-07-
10:43:
billingby admin
Requested
VInternet suspension due to excessive data usage3.96GB out of 3GB
2015-07-
10:45:
billingby admin
Requested
VInternet suspension due to excessive data usage3.96GB out of 3GB
2015-07-
10:44:
billingby admin
Requested
VInternet suspension due to excessive data usage3.96GB out of 3GB
2015-06-
15:39:
issue
- hardware- Network - Hotspotby ***
ISSUE:
Customer lost connection to her VHotspot
RESOLUTION: Power cycled the hotspotThe computer automatically connected to
the hotspot again and we were then able to browse the web again
2015-06-
19:33:
setupby ***
Setup:
VInternet
Res: I walked her through tethering it then disconnecting and making sure it
is connected wirelessI then had her move it to a window outlet and made
sure she can still visit a websiteI was able to remote in and she was able
to get to a website!
*** Transaction Details
Original
Transaction
Date
Type
Status
Details
Gross
Fee
Net
Aug 15,
Payment From *** ***
RefundedYou have
refunded this payment in full
Details
$USD
-$USD
$USD
Sent to:
*** ***
Total amount:
-$USD
Original
Transaction
Date
Type
Status
Details
Gross
Fee
Net
Sep 15,
Payment From *** ***
RefundedYou have
refunded this payment in full
Details
$USD
-$USD
$USD
Sent to:
*** ***
Total amount:
-$USD
Original
Transaction
Date
Type
Status
Details
Gross
Fee
Net
Oct
15,
Payment
From *** ***
RefundedYou have
refunded this payment in full
Details
$USD
-$USD
$USD
Sent to:
*** ***
Total amount:
-$USD

From: Cindy G[redacted]. Dba/ Telikin
[redacted]
Hatfield, PA [redacted]
To: [redacted]
Revdex.com serving Metro Washington DC
& Eastern Pennsylvania
Revdex.com serving Northern Indiana
[redacted]
Fort Wayne, IN [redacted]
Date: November
4th,
Re: [redacted] Complaint ID [redacted]
We appreciate the opportunity to respond to this
complaint. We received notice of this
complaint from the Revdex.com on November 4th, 2015.
There was a delay receiving the complaint due to an internal employee
leaving our company
As outlined in the Revdex.com submission, [redacted] was being
charged $for monthly Internet usage on the dates of 8/15/2015, 9/15/2015,
and 10/15/This $cost covers 3GB of cellular data usage per month. The reason for these charges was that [redacted]
never sent the hotspot back after indicating her desire to cancel the service
on 7-6-2015. She was instructed to send
the hotspot back on this date so that further billing could be ceased, as is
recorded in the call log of this same date which was entered by the support
agent she spoke with
We suggested that [redacted] cancel was consistently going
over the 3GB Data usage limit due to the fact that she was watching
movies. This excessive usage incurs
overage charges that we (venture systems) are billed for. We chose to make an exception and not forward
these costs to the customer
We have concluded that [redacted] did not understand that we
needed to receive back the Hot Spot before we could cancel all billings
In order to keep the customer happy, even though it was a
monetary loss to [redacted] we refunded all of the V/internet charges
back to the customer on 10/21/2015, as noted in a call log of the same date
below by Jared L(manager), and verified in the [redacted] refund confirmations
included with this response
The following pages include records of our Support Logs
regarding [redacted]'s call historyThis begins with the most recent history
followed by all call logs since her purchase of our "Vinternet" service. Also included are the [redacted] refund
confirmations for charges on 8/15/2015, 9/15/2015, and 10/15/
If you have any further questions you may contact me
directly
Cindy G[redacted]
Office Manager, Telikin
Phone: 267-954-
[redacted]@telikin.com
www.telikin.com
date
info
comment
2015-10-
13:12:
billing
by [redacted]
BILLING:
Called to ask if we refunded her Vpayments - yes
2015-10-
17:25:
billing
by [redacted]
Billing:
Refunded VInternet Payments due to Revdex.com complaint
2015-10-
17:12:
billing
by [redacted]
BILLING:
customer called to cancel VIP
2015-10-
14:19:
billing
by [redacted]
Billing:
* Customer was charged for Vfrom 07/15/to 10/15/
* She never sent the hotspot back, and our policy then was not to cancel V
internet until we have received the hotspot
* I explicitly explained to her on 07/05/that if she did not send the
hotspot back that she would continue to be billed starting from 07/14/She
says that nobody told her this, that I never told her this, and repeated this
multiple timesThe call became somewhat heated
* She will ship the hotspot back to our address and include her order number
+ name on a piece of paper in the box with the hotspotI will email the
Warehouse letting them know this is a returnIt sounds like she had the
return shipping label intended for the computer and was planning on using
that, but I explained that she should ship it via her own methods and
hopefully she complies
* Since our Vcancellation policy now allows us to cancel the service before
we receive the hotspot, [redacted] cancelled further billing
* She threatened us with the Revdex.com, etcand terminated the
call
2015-07-
10:45:
billing
by admin
Requested
VInternet suspension due to excessive data usage4.10GB out of 3GB
2015-07-
10:44:
billing
by admin
Requested
VInternet suspension due to excessive data usage4.10GB out of 3GB
2015-07-
10:43:
billing
by admin
Requested
VInternet suspension due to excessive data usage4.10GB out of 3GB
2015-07-
19:57:
billing
by [redacted]
Billing:
called to verify address to send back the hotspot
2015-07-
10:44:
billing
by admin
Requested
VInternet suspension due to excessive data usage4.10GB out of 3GB
2015-07-
10:44:
billing
by admin
Requested
VInternet suspension due to excessive data usage4.10GB out of 3GB
2015-07-
10:44:
billing
by admin
Requested
VInternet suspension due to excessive data usage4.10GB out of 3GB
2015-07-
10:44:
billing
by admin
Requested
VInternet suspension due to excessive data usage3.96GB out of 3GB
2015-07-
09:58:
issue - 3rd party- Network - Hotspot
by [redacted]
ISSUE: Called to cancel Vinterent
SOLUTION: Gave her the address to send back the hotspot, sending OPs ticking
to [redacted] to cancel it
2015-07-
18:20:
billing
by [redacted]
Billing:
* Customer is not online due to going over her 3GB limit for the Vinternet
This happened because she watched a few movies
* I recommended if she plans on watching lots of movies that she cancel our
internet and sign up with a local broadband provider that doesn't have to cap
her dataI also explained she can purchase additional data, which she
doesn't want to do
* She seemed pretty dissatisfied and is thinking of returning the computer
Since it seems like her only issues are with our internet I tried to convince
her I think that she'll be fine when she gets a different internet provider
* She will call Verizon for service and cancel our service when she's sure
* How long is left in her trial? Until 08/08/
* When will she be billed for Vagain if she doesn't cancel? Looks like
07/14/
2015-07-
18:03:
issue - 3rd party- Network - Hotspot
by [redacted]
ISSUE: Internet not connected
RES: She is over her data limitShe hung up before I could explain
2015-07-
10:43:
billing
by admin
Requested
VInternet suspension due to excessive data usage3.96GB out of 3GB
2015-07-
11:47:
billing
by admin
Requested
VInternet suspension due to excessive data usage3.96GB out of 3GB
2015-07-
10:43:
billing
by admin
Requested
VInternet suspension due to excessive data usage3.96GB out of 3GB
2015-07-
10:45:
billing
by admin
Requested
VInternet suspension due to excessive data usage3.96GB out of 3GB
2015-07-
10:44:
billing
by admin
Requested
VInternet suspension due to excessive data usage3.96GB out of 3GB
2015-06-
15:39:
issue
- hardware- Network - Hotspot
by [redacted]
ISSUE:
Customer lost connection to her VHotspot
RESOLUTION: Power cycled the hotspotThe computer automatically connected to
the hotspot again and we were then able to browse the web again
2015-06-
19:33:
setup
by [redacted]
Setup:
VInternet
Res: I walked her through tethering it then disconnecting and making sure it
is connected wirelessI then had her move it to a window outlet and made
sure she can still visit a websiteI was able to remote in and she was able
to get to a website!
[redacted] Transaction Details
Original
Transaction
Date
Type
Status
Details
Gross
Fee
Net
Aug 15,
Payment From [redacted]
RefundedYou have
refunded this payment in full
Details
$USD
-$USD
$USD
Sent to:
[redacted]
Total amount:
-$USD
Original
Transaction
Date
Type
Status
Details
Gross
Fee
Net
Sep 15,
Payment From [redacted]
RefundedYou have
refunded this payment in full
Details
$USD
-$USD
$USD
Sent to:
[redacted]
Total amount:
-$USD
Original
Transaction
Date
Type
Status
Details
Gross
Fee
Net
Oct
15,
Payment
From [redacted]
RefundedYou have
refunded this payment in full
Details
$USD
-$USD
$USD
Sent to:
[redacted]
Total amount:
-$USD
Read More Customer Complaints:
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January
7, 2016We at [redacted] appreciate the opportunity to
respond to this complaint.  We have
reviewed the written complaint provided by the Revdex.com serving Northern Indiana
dated January 7th, 2016.  We received
notice of this complaint from the Revdex.com on January 7th, 2016.First,...

we would like to apologize sincerely for the accidental
delay of this customer’s refund for the returned Telikin Computer.  We take very seriously our Company’s image
and reputation, and highly value each and every customer that we do business
with.  This was due to an issue with our
return processing system, which we have since corrected.We did receive communication from the customer (or
someone on their behalf), following up on this matter on January 6th,
2016.  We have corrected the mistake, and
manually submitted the refund to the customer in the amount of $1035.58.  Proof of this refund is included below.Refund (Unique
Transaction ID # [redacted])Related Transaction Date            Type      Status          Details   Gross                        Fee                     Net Jan 6, 2016  Refund  Completed    ... -       $1,035.58 USD **    $22.78
USD      -$1,012.80
USD ** The highlighted amount is what the customer receives.If you have any further questions, you are welcome to
contact me directly.If you have any further questions, you are welcome to
contact me directly.Peter
L.Manager
of Customer Support

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