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Tellepsen Family Downtown YMCA

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Reviews Tellepsen Family Downtown YMCA

Tellepsen Family Downtown YMCA Reviews (2)

My husband and I moved into our home in June of 2014. Instant Dri performed a mold cleaning, applied some water proofing sealant along the walls, and re-did the insulation in our crawlspace. They also installed a new dehumidifier. We were very satisfied with the work.

Unfortunately, we began having problems with hydrostatic water coming up through the ground (it's a dirt floor in the crawlspace). And we developed a few leaks from high up in the back wall. Plus, the humidity level was so high that it overworked the dehumidifier, which kept breaking down. So, Instant Dri came back out to look at the problem areas and offered to help us at a very reasonable rate. Because they had done the mold cleaning and original water proofing, the owner felt responsible for making sure our crawlspace stayed water tight (and therefore mold-free).

They offered to basically revamp the entire crawlspace. New tarp for the entire floor, wrapping two or three feet up the walls. New heavy duty dehumidifier. They dug a trench and installed a sump pump that exited out the side of the house. The owner even found a leak under our water heater that we didn't even know existed (because he found some damp insulation during the walk-through). They applied some kevlar bands along a weak-looking wall to help support it (which has nothing much to do with the leaky areas, but he wanted to make sure we were safe).

Needless to say, Instant Dri puts customer satisfaction at the top of their priority list. We are ecstatic with our new and improved crawlspace area. With the new dehumidifier, it keeps our crawlspace (and practically the whole house) at a comfortable level. They went above and beyond to make sure we were taken care of.

What was quoted as a 3-5 day job to start on the 11th of April.... it's now April 29th and the job is still not finished and the workers left a week ago with no explanation except that they had a new job to do. They left tools down in the crawl space so we assumed they were coming back but no return calls. Finally called the former owner the brother that came to our home and put an ozone generator in our living area of our home. That was a huge mistake. Had to air the house out for 2 days and wash everything and caused my wife a breathing attack. Ended up having to sleep in our garage it was that bad and we used our last dime for this mold remediation and encapsulation. Any way the owners brother was very rude to my wife on the phone today when she asked to see their license. She was told that they don't need a license to do this work yet their website boasts of being licensed and certified.if that's true why get angry when a customer asks to see proof. We finally had to get another mold company to come inspect the situation. They said the encapsulation was not finished as the door area had no seal. They also said that instant Dri did not remove all the mold that we paid them to do and they still have not brought us a hydrometer. They also said the Dehumdifier instant dri used was not a good product.
I still can't believe they would not return our calls or come finish the job. At this point we dont trust there work ethics. I would never recommend them to anyone because once they get your money they don't care about returning your call. What good is a lifetime warranty if they ignore your calls. They were hired to remove mold and they left mold.

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