Telmex USA LLC

I have resolved my issue with the businessI have my property and want to thank the Revdex.com

Check #[redacted] cleared the bank last evening for $180.23.Josh R[redacted]RideNow Powersports Surprise

To Whom it may concern,In reference to case #’s : [redacted] and [redacted]These two are the same complaint and are Boyfriend / Girlfriend, notice addresses and email addresses. We had reached out to Mr [redacted] after his first complaint (case #[redacted]) to try and resolve the complaint then and...

were unable to reach him but did leave a message. I spoke to my parts manager and he is aware of a missed call from Mr [redacted] on Saturday August 12th, and was unable to return his call before end of business that day. He is off Sunday and Monday and returned to work Tuesday the 15th when he did return his call. This complaint must have been sent in between Saturday and Tuesday when he did return his call. We are not aware of other missed calls from Mr [redacted].In regards to the item purchased. We placed an order direct through Skat Trak to fulfill his concerns, we also compared the tires that came in with the tires we had been getting through one of their vendors. We found no differences between the two, no markings to indicate any difference, and weighed them and found no differences versus what we currently had in stock. Obviously surprised by the second complaint (#[redacted]) I reached out to Mr [redacted] and let him know all the comparisons we made and asked him what was leading him to believe they were “knock offs” or if there was some sort of marking we were not aware of. He stated that because we use a WPS price tag and WPS is not a distributor, he just assumed that they weren’t and fired off  the complaints. We have verified since that he does in fact have tires from Skat Trak, and that none of this was an issue to begin with.Regards,Josh R[redacted] General Manager RideNow Surprise

In response to case #[redacted] for [redacted], [redacted].  We have been in contact with Sheffield financial who held the lien on their trade in, and have confirmed through their representatives that there would be no negative reporting...

or effect on the [redacted]’s credit. There was a delay in trade payoff due to a delay in funding on the customers new purchase. However, we had the payoff check overnighted and confirmed receipt with Sheffield prior to any negative actions being  taken. There should be no further issues regarding their trade payoff, and this matter is resolved.   Thank you,   Josh R[redacted]       General Manager RideNow Surprise

Customer is coming into the store on July 6th to trade in her unit. [redacted] RideNow Powersports Surprise

To whom it may concern,               In regards to Mr. [redacted]’s complaint, the restocking fee of 20% is clearly printed on every receipt. We have already negotiated to reduce that to10% and to further credit the 10% restocking fee...

towards his next purchase of the paddle tires he decides that he will be happy with. We have also informed him that we price match, so we will match any current pricing and credit his 10% restocking fee on top of that towards the purchase. We have already been more than fair and have offered special consideration outside of what is clearly printed on his receipt.   Thank you for your time,   Josh R[redacted] General Manager Ridenow Surprise

Below is a copy of a letter I mailed to RideNow Powersport see address-below.They have failed to comply with the agree upon settlement of a payment of $180.23. I wrote this below letter to see if I could move them along with the payment. It has been nine days without any acknowledgement.The case got closed before it was finalized by the payment. Can you help?Yours truly
[redacted]  & [redacted]