Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Please supply me with confirmation that [redacted] ***, LLC has no more outstanding invoices and that in fact, you are refunding my previous invoices for the unit not working for a yearPlease mail the check to [redacted] ***, LLC [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Telogis,Please see attached two emails sent to you on 4-27-and 5-6-Theunits were delivered on April 27th pursuant to your RMA expiration deadline.You have failed and continue to fail to acknowledge receipt of the unitsdespite the proof of deliver of such units.At this moment, our records indicate you owe us a credit of $1,600.Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We returned the units before the date that they requiredI have confirmed receipt from UPSTelogis hailed failed to acknowledge receipt and void their invoice Regards, [redacted]
Dear Mr [redacted] - We understand that our support team has been in touch with you to work through some additional negotiations, and that we have effectively altered the terms of your contract to your satisfactionWe appreciate your business and your partnershipPlease reach your rep or let us know if there is anything more that we can do for youThanks again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Issues have not been resolved I have not been contacted by anyone at Telogis regarding this matter Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I find this hard to believe considering I am in the office from AM to PM Monday through Saturday We have no missed calls or voicemails If they wish to contact me and ensure that the call goes through, you can email me at [redacted] to setup an appointment
Per Mr [redacted] 's request, we'll email him in the next hours to coordinate next steps and confirm we have the right phone number for himWe were receiving his voice mail, however
Good afternoon Mr [redacted] Thank you for bringing this to our attentionWe understand that there was some confusion/miscommunication regarding the renewal of your contract around additional units from last yearThe current status from our team is that the units in question will be returned and the account settled to your satisfactionWe look forward to your continued partnership on the existing units, and we apologize for any kind of difficulty this has caused you and your teamIf there is anything more we can do for you, don't hesitate to contact your representativeThank you
Telogis contacted the customer to address concernsWe explained the renewal that we proposed was a all in solution with no up front hardware fees or installation chargesWe have proactively reached out to customer over the past years to make sure their service was working as expectedWe show no record of any unresolved issuesThe customer signed an agreement that has a auto renew provision
Dear Mr [redacted] :Thank you for alerting us to your issue, and we appreciate your patience as we work to come to a resolution that works for you.According to our correspondence with you, this is the latest update: Contact with Mr [redacted] and his team was made this week to provide information on where to return existing hardware units, resulting in a credit to the CT [redacted] Excavating account that would clear the existing balanceOn instructions were resent to ensure that next steps were agreed upon, and Mr [redacted] acknowledged receiptOnce the hardware issues are received by Telogis, the credit will be issued immediately.Please let us know if this is your understanding as well, and if there is anything more that we can do to be helpfulWe appreciate you making us aware of the difficulties you were experiencing.Kind regards, [redacted] Vice President, Corporate Communications, Telogis
Responding to the complaint filed by Mr [redacted] with [redacted] I have reviewed the request and our interactions with the customer and given the circumstances I have authorized resolution of the issue and will be communicating directly with Mr [redacted] Expect this to be fully resolved in the next hours Thank you [redacted] Director, WW Sales Operations = - Telogis Incwww.telogis.com + [redacted] (office) + [redacted] (mobile)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Please supply me with confirmation that [redacted] ***, LLC has no more outstanding invoices and that in fact, you are refunding my previous invoices for the unit not working for a yearPlease mail the check to [redacted] ***, LLC [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Telogis,Please see attached two emails sent to you on 4-27-and 5-6-Theunits were delivered on April 27th pursuant to your RMA expiration deadline.You have failed and continue to fail to acknowledge receipt of the unitsdespite the proof of deliver of such units.At this moment, our records indicate you owe us a credit of $1,600.Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We returned the units before the date that they requiredI have confirmed receipt from UPSTelogis hailed failed to acknowledge receipt and void their invoice Regards, [redacted]
Dear Mr [redacted] - We understand that our support team has been in touch with you to work through some additional negotiations, and that we have effectively altered the terms of your contract to your satisfactionWe appreciate your business and your partnershipPlease reach your rep or let us know if there is anything more that we can do for youThanks again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Issues have not been resolved I have not been contacted by anyone at Telogis regarding this matter Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I find this hard to believe considering I am in the office from AM to PM Monday through Saturday We have no missed calls or voicemails If they wish to contact me and ensure that the call goes through, you can email me at [redacted] to setup an appointment
Per Mr [redacted] 's request, we'll email him in the next hours to coordinate next steps and confirm we have the right phone number for himWe were receiving his voice mail, however
we’ve come to an agreed upon resolution and both parties are satisfied
Good afternoon Mr [redacted] Thank you for bringing this to our attentionWe understand that there was some confusion/miscommunication regarding the renewal of your contract around additional units from last yearThe current status from our team is that the units in question will be returned and the account settled to your satisfactionWe look forward to your continued partnership on the existing units, and we apologize for any kind of difficulty this has caused you and your teamIf there is anything more we can do for you, don't hesitate to contact your representativeThank you
Telogis contacted the customer to address concernsWe explained the renewal that we proposed was a all in solution with no up front hardware fees or installation chargesWe have proactively reached out to customer over the past years to make sure their service was working as expectedWe show no record of any unresolved issuesThe customer signed an agreement that has a auto renew provision
Dear Mr [redacted] :Thank you for alerting us to your issue, and we appreciate your patience as we work to come to a resolution that works for you.According to our correspondence with you, this is the latest update: Contact with Mr [redacted] and his team was made this week to provide information on where to return existing hardware units, resulting in a credit to the CT [redacted] Excavating account that would clear the existing balanceOn instructions were resent to ensure that next steps were agreed upon, and Mr [redacted] acknowledged receiptOnce the hardware issues are received by Telogis, the credit will be issued immediately.Please let us know if this is your understanding as well, and if there is anything more that we can do to be helpfulWe appreciate you making us aware of the difficulties you were experiencing.Kind regards, [redacted] Vice President, Corporate Communications, Telogis
The customer owes $for past due invoices 08/15/2014, 09/15/& 10/15/2014$per month
Responding to the complaint filed by Mr [redacted] with [redacted] I have reviewed the request and our interactions with the customer and given the circumstances I have authorized resolution of the issue and will be communicating directly with Mr [redacted] Expect this to be fully resolved in the next hours Thank you [redacted] Director, WW Sales Operations = - Telogis Incwww.telogis.com + [redacted] (office) + [redacted] (mobile)