Teltech Systems Reviews (%countItem)
Teltech Systems Rating
Address: 101 S Broadway, South Amboy, New Jersey, United States, 08879-1707
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Address: 101 S Broadway, South Amboy, New Jersey, United States, 08879-1707
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Trapcall is useful, but if you let your subscription run out, they bombard you with no caller ID calls to renew. So, they are harassing you with the very things they claim to protect you from. Horrible experience.
Oh no! We're sorry to hear you had an unsatisfactory experience with TrapCall. However, we assure you, TrapCall does not partake in unethical business practices like the one mentioned in this review. In fact, our entire mission with TrapCall, along with our other products, is to keep our customers protected from potential scams.
It doesn't look like you've reached out to our support team yet. Please reach out to them via email at [email protected]. We also have Live Chat available through the TrapCall app and on our website: www.trapcall.com. Our support representatives will be able to look further into the issue you're reporting and undoubtedly clear up any confusion. We hope to hear from you soon!
Started with their Robocall app in 8/2017. It stopped working in 12/2018. Their tech people said to watch it they thought they had it fixed. In January 2018 it stopped working again & they were to issue cancellation & refund. They never did. I contacted them again recently and they said "since you joined over 6 months ago we won't refund." They never did fix it, yet charged me a full year again. Their Terms of Service say they only bill on a monthly basis. It's fraudulent. I have pages & pages of their chat misrepresentation if Revdex.com wants that but I understand from online reviews that TrapCall is known for this stuff.
The user contacted us to cancel his subscription for the first time in January 2019. We provided him with cancellation instructions, as all cancelations were conducted on the TrapCall website at the time. We did not receive a message back, which is common in cases where the user is unsatisfied with the service. Unfortunately, by the time the user reached back out to us in June 2019, it was well over our 6-month refund policy. However, considering the issues the user experienced, we should be able to issue a full refund of $47.40. Unfortunately, we also stopped utilizing our old merchant's services. This is the merchant that this user's payment used. There is no way to issue a refund for the August 2018 charge. However, the payment made in August 2017 for the same amount used a different merchant. We still have access to that payment. We are issuing a refund for the amount of $47.40 back to the user. They should see this reflected in their bank account 5-10 business days from now.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
TrapCall refunded my money only after the Revdex.com was contacted. They misrepresented what they told me in January, but they have issued a refund. Their primary problem appears to be a lack of tracking issues by customer, so that each time you have to follow-up, you must start over with educating the new rep. Thanks to Revdex.com for your assistance.
Regards
I paid for a call block app that worked wonderfully at first, but as of the last 2 weeks, the features that influenced my initial decision to subscribe no longer work. I paid for a year subscription(unknowingly), but was satisfied with the service I was receiving so I didn't complain. My main reason for purchasing this app was to have a call log of a company that continued to contact me despite my registering with the do not call registry. I have reached out to customer support and was told to reset which I did, but still I am not receiving the features I have paid for. I have tried to contact customer support 2 more times via email, as there is no way to directly contact customer support, which is a joke as well as a nightmare. They have some type of chat line, to a robot of some sort, which is totally useless. Based on the recent reviews I don't expect this company to address the issues, I'm having with their app.As a matter of fact I did some research and found this to be a common theme with this company. As with me at first the app worked great,then after a so called update... nothing. I am a software developer and updates are designed to either enhance features or to correct issues that the app may be experiencing. I have only had this app for about 3 months into a year subscription and I feel that if the company can not provide me with the services I have paid for then I am entitled to at least a partial refund. I am thoroughly disgusted as now I have just discovered that the unwanted calls have now picked back up in frequency. Please help. Thank you.
Saw an ad online for a product called Robokiller, supposed to stop all robocalls.
Opened their app to check it out, but never hit the submit button. Just wanted to find out how much it cost and maybe buy it next month. I didn't have enough money in my bank account to cover it this month. Was shocked to discover that the money was taken out without my permission.
Have sent TelTech an email, but they have not got back to me yet.
Will also notify my bank of this as well.
But to put it bluntly their product doesn't work. Am still receiving robocalls. I want my money back. $24.99 is what they took.
Hi there! Thank you for bringing this user's issue to our attention. Oddly enough, we were unable to find a support email from the email address provided by the customer (***). However, the phone number provided gave us all we need to find the user's account and issue a refund for the amount of $24.99 back to the user's account. I have also reached out to the user at the email address provided to inform them of this refund. We should be all set! :)
Thank you for helping me, Robokiller company got back to me, and just waiting to see if and when they will make good. I'll let you know.
It’s impossible to contact their Customer Service organization probably because this business doesn’t have one. I wanted to cancel my subscription with this telemarketing call blocking service, but was directed to a chat location. No “chat” individual responded to my request to cancel my subscription. I then called my credit card company to put a permanent block on any future annual renewals from TrapCall. This “service” is not a service at all. It doesnt block anything. On Dec 6, 2018 I signed up for their basic plan for $95.40 a year. At first most of the calls were blocked, but then suddenly (about a week ago) all telemarketing, spam, scam and spoof calls would ring through to my cell phone. I specifically asked that all neighborhood spoof calls be blocked. Eventually all of them began to ring through to my cell phone.
I sincerely believe this cottage industry has been borne out of the frustration of millions of Americans (like myself) receiving unwanted calls by the billions every day and TrapCall is now trying to cash in on what they see as a business opportunity. I would not recommend anyone buying a subscription to TrapCall based on the negative non-delivery of what they advertise and the inability of subscribers to easily cancel their subscription and receive a pro-rated refund.
We're sorry to hear the customer experienced issues with our service. From the complaint, it sounds that the Call Blocking and Identification options were disabled in their devices settings if spam calls were ringing through. It could also have been that the calls which were being received hadn't been reported as telemarketers and spammers are consistently changing their tactics to harass people. Our system is still being improved and thousands of numbers are being added to our global blacklist every day. We were also able to find the most recent chat they referenced and a representative did connect with this individual on 4/3/19 at 6:39pm EST. It appears that the chat disconnected a few seconds after which may have been due to the individual leaving the chat, navigating out of the app or web page, or poor connection as our representatives do no leave chat conversations until completed. We have attached the chat transcription for reference showing one of our agents joining immediately after the user initiated a chat. Our support team is available via email and Live Chat 10am to 9pm EST, Monday through Friday with email support on the weekends from 9am to 5pm EST. This is accessible through the application or on our website at TrapCall.com/support. We were able to locate this users subscription and have canceled it. Additionally, we've issued a refund for the remaining 8 months of service, totaling $63.30. Refunds can take 5-10 business days to process depending on the type of card and the bank. We do make cancellation readily available on the website at TrapCall.com by going to Settings > Subscription > Change Plan. If there are any further questions or concerns our team can be reached at *** or via Live Chat at the times listed previously.
I used services of this business back in 2013. I only used it for a month after paying for a years subscription. I ultimately decided to change my number and get a new phone after dealing with the unwanted phone calls. I cancelled my subscription with this company the month following subscribing. I recently discovered that they have been billing me yearly since 2013. I asked them why they were still billing me after I cancelled my subscription and they said that even though I cancelled the subscription in 2013 it automatically renewed. Further, they could not go back and refund my money even though they have evidence that I cancelled the subscription. I do not understand how someone could get away with that. They have been charging me $47 a year since 2013 after I properly cancelled my subscription.
We're sorry to hear that the subscription was to be canceled and it was not. We tried locating the account with the email and phone number provided, but were unable to locate one. In order to assist, please provide the email and/or the original phone number associated to the account so we can locate the subscription and cancel it as well as the email or Live Chat correspondence where the request would have taken place.
charged me $47.40 on 02/20/2019 from my debit card. I have cancelled my membership with them a few years ago around the years 2014-2015. When I noticed the charged on my debit card I started investigating my bank account statement and found another charge from *** of $47.40 from 02/21/2018. This is the furthest year I could go back in my online banking so I am still unaware if there are similar charges from the previous years after the cancellation. Trapcall continually charged my debit card without my knowledge, consent, and authorization. I have already notified my bank about the recent fraudulent charge that happened 02/16/2019 but did not show in my bank statement until 02/20/2019. My bank had already deactivated my old debit card and sent me a new one to avoid anymore fraudulent activity in my bank account.
We sincerely apologize that the subscription was still being billed for our service after the decision to cancel. Whenever technical support is contacted to cancel, the request is taken care of immediately. It is possible that our database had an issue that we were unaware of at the time of cancelation, and the request was not completely fulfilled. In order to look into this, we would need the phone number and/or email associated to the account as the credentials that were provided were not able to locate an account. If the bank already provided a new card, then there should be no further charges. However the requested information will help us identify why this wasn't canceled and resolve it. We look forward to a response.
I downloaded the app to use trapcall, on there it offered $7.50 activation fee with a week free, after 7 days I would be charged $95.40!
After agreeing and moving through the set up $95.40 was extracted from my debit card which is false advertisement because that is not what I was told.
Sent multiple email requests to cancel service and stop billing me. Despite this, they brazenly continue to take money from my bank account without my permission.
We're sorry to hear that Mr. reached out to cancel and was not able to receive assistance. We did search our correspondences and do not have any emails from the *** address. We also searched accounts with the phone number that was provided and were unable to locate anything. To assist we'll need an email to *** with the phone number or email associated to the TrapCall account. Once received, we'll be able to locate the account and get it canceled and refunded.
I have been using the SpoofCard service offered by TelTech for quite some time without any problem. However, when attempting to use their SpoofCard service today, May 5th, I experienced difficulty in placing calls. The phone number associated with my account is and the email is ***. I contacted their Customer Service through in-app support and was advised that there was a billing issue on my account, even though there are 30 credits remaining for my use. Customer Service stated that I needed to contact billing at the number found on my credit card statement. They refused to provide the number directly. After contacting my bank, I located their telephone number () and spoke with a representative there. I was informed that I need to contact my bank and, on a three-way call, and grant TelTech full access to my account. They said they will not refund the 30 unused credits, nor would they grant me access to my account, until I agreed to grant this access.
Today, Jessica, the Director of TelTech's Billing Department, reached out to me and resolved my complaint and all issues described.
I purchased their services earlier thus month for a little over $59. It was for a year subscription. A few hours after my card was charged I received a email stating that my services were disconnected. I sent a helpdesk ticket and did not receive a response. I have not been able to use the service on the mobile app or the website. Both are saying my services were deactivated. I was finally able to get in touch with their live chat who is only available randomly. The rep stated that my services were active and offered a refund. That was the only option. They originally stated that my phone was not correctly displaying my account. However I've used other PCs to verify the information.
We were able to locate the account and see that *** was able to speak with a representative on 4/4/18. The payment deducted on 3/16/18 was refunded on the same date she spoke with support. It does take 5-10 business days from the date of the refund to clear to her account. We do apologize for the delay in following up as we experienced some outages with our service that caused our team to get behind. There were a few declined transactions on the account, which is why she was unable to access her account for a short time, but we were able to bill her for the Basic subscription she chose on 4/9/18. She's still programmed, so she should be able to access the account and use the service without issue. If she has any further issues, she can email our support team and we'll promptly follow-up with her.
Complaint: ***
I am rejecting this response because: This response is false and I now believe the members of this company have integrity issues when it comes to telling the truth.The declined transactions from my card were prior to 3/16 when I was using the trial service. You were trying to charge me the monthly service as stated on your website plus an additional $1 all at the same time AFTER I cancelled the trial. I called my card company and they stated you were trying to charge my card the extra $1 which IS NOT DISPLAYED ON YOUR WEBSITE. Why were you charging me after I cancelled the monthly trial?On 3/16 you had no problem deducting the $59.60 Yearly service from my card. Then deactivating the service hours later. And you've yet to explain why declined transactions before I signed up and paid for yearly service would cause you to deactivate my account BUT KEEP MY MONEY.Thank you for mentioning the refund that I requested on 4/2/2018. And as of 4/14/2018 I have not received.
I've attached the communications with your representative also containing false information about the account. The representative first states that my account is active, then he states the account was deactivated after unsuccessful attempts were made to charge my card - prior t o 3/16 I'll add. And that I would have to pay to reactivate. Then he gives me a refund.
I purchased a monthly plan for 14.95. Could not set up the program on my phone they did reimburse that then the following month they re-charged me again and said my money would be back on my car in 5 to 10 business days that was done on February 14, 2018 to this day I have not received money and nobody will contact me back
A representative responded to Ms. email on Thursday, March 8th, and both charges of $14.90 and $9.95 were already refunded. The charge of $14.90 was refunded on 1/14 and the charge of $9.95 was refunded on 2/14. We checked with our merchant which processes transactions and it does show that both refunds were processed and sent to the card ending in 3378. A receipt was also attaced to the email that was sent. If the refund doesn't show on Ms. statement, she can contact her bank to see if there were any issues with receiving payment after our merchant sent this out. Her subscription was also canceled to ensure she won't be billed again.
I pay for blacklist service
Today I received text messages from a blacklisted number
When I called them they blamed *** Need a refund
From what was referenced in the complaint, it looks like there is some confusion with our blacklist feature. Ms. stated that she received text messages from a number on her blacklist. However, our blacklist feature does not offer text message blocking. Rather, we can block calls on her blacklist if she allows access to contacts with the TrapCall application on her iPhone. Additionally, when a caller on her blacklist calls and she misses or declines the call, the person reaching out to her will hear a disconnected message. I called today to clarify and address any questions/concerns she may have had. She can call me back at . I'm available 10am to 6pm EST, Monday through Friday. It would be my pleasure to help.
Complaint: ***
I am rejecting this response because:
the service is great at times but more clear explanation of services is needed maybe you can add more explanation on your website
as I also kept getting unknown caller with no option to decline when I contacted TrapCall for help they advised me of pressing home button twice to reject call I didn't know this was what I was supposed to do as your website says reject / decline blocked number
its just frustrating to pay a year in advance for service and then u can't use it
your left clueless to me the blacklist gave the caller a message my service was disconnected then they can still text ??
I simply added them to my regular block option with ***
your team has been responsive maybe you could add these tips to your FAQ page
you pay all upfront but a few basic tips could resolve the "glitches"
Regards
We're a bit confused as to why the response complaint was rejected, when shortly after receiving the complaint we sent an email to Ms. and the response we received was "Thank you so much I love the service .. Your help is appreciated and has helped me". We fully outlined in the email how to reject/decline blocked calls using the power button (not home button) on her iPhone. Additionally, she stated on 7/31 via email "I understand the blacklist now". All of these instructions are provided on the website on our support page. Additionally, we do a test call after signup and activation to ensure that our users are fully aware of how to utilize the service. If Ms. still has questions or concers regarding the service or her account, we provided contact information in the email that was sent to her. We'd be glad to help clarify if there was a misunderstanding or if she still has confusion with the functionality on her phone.