Initial Business Response / [redacted] (1000, 9, 2015/07/01) */ This customer was instructed to ship the item back to us and then they would receive a credit for the itemThey were informed that the original packaging was only designed for way shipping and it it was their responsibility to package the item sufficiently to make it back to TEMCo in good condition to receive creditUpon arrival, the unit had been damaged in freightWe contacted the [redacted] to inform of the damage and provided photos and the signed BOL indicating damage upon arrival so they could proceed with a freight claim to get their reimbursement TEMCo offered to file the claim for them to help with their situationFreight claims can take XX-XXX days on average to completeAs indicated by [redacted] in her complaint we were informed by the freight company that the claim was denied because the packaging was insufficient and the customer was in possession of the product for too long prior to shipping back (months)We have attempted to continue to fight the decision on the customers behalf but to this point have not gotten them to to reverse their position While we are still trying to fight this with the freight carrier from our end, and even though we never received the unit back in good condition, TEMCo will meet the request of the customer for creditIn order to process a credit, we need the customer to verify the address which we can send a reimbursement check toThank you Best Regards, [redacted] COO / Sales Manager Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/07/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please send the check to [redacted] XXXXX
Initial Business Response /* (1000, 9, 2015/07/01) */
This customer was instructed to ship the item back to us and then they would receive a credit for the item. They were informed that the original packaging was only designed for 1 way shipping and it it was their responsibility to package the...
item sufficiently to make it back to TEMCo in good condition to receive credit. Upon arrival, the unit had been damaged in freight. We contacted the [redacted] to inform of the damage and provided photos and the signed BOL indicating damage upon arrival so they could proceed with a freight claim to get their reimbursement.
TEMCo offered to file the claim for them to help with their situation. Freight claims can take XX-XXX days on average to complete. As indicated by [redacted] in her complaint we were informed by the freight company that the claim was denied because the packaging was insufficient and the customer was in possession of the product for too long prior to shipping back (5 months). We have attempted to continue to fight the decision on the customers behalf but to this point have not gotten them to to reverse their position.
While we are still trying to fight this with the freight carrier from our end, and even though we never received the unit back in good condition, TEMCo will meet the request of the customer for credit. In order to process a credit, we need the customer to verify the address which we can send a reimbursement check to. Thank you.
Best Regards,
[redacted]
COO / Sales Manager
Initial Consumer Rebuttal /* (2000, 11, 2015/07/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please send the check to [redacted] XXXXX
Initial Business Response / [redacted] (1000, 9, 2015/07/01) */ This customer was instructed to ship the item back to us and then they would receive a credit for the itemThey were informed that the original packaging was only designed for way shipping and it it was their responsibility to package the item sufficiently to make it back to TEMCo in good condition to receive creditUpon arrival, the unit had been damaged in freightWe contacted the [redacted] to inform of the damage and provided photos and the signed BOL indicating damage upon arrival so they could proceed with a freight claim to get their reimbursement TEMCo offered to file the claim for them to help with their situationFreight claims can take XX-XXX days on average to completeAs indicated by [redacted] in her complaint we were informed by the freight company that the claim was denied because the packaging was insufficient and the customer was in possession of the product for too long prior to shipping back (months)We have attempted to continue to fight the decision on the customers behalf but to this point have not gotten them to to reverse their position While we are still trying to fight this with the freight carrier from our end, and even though we never received the unit back in good condition, TEMCo will meet the request of the customer for creditIn order to process a credit, we need the customer to verify the address which we can send a reimbursement check toThank you Best Regards, [redacted] COO / Sales Manager Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/07/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please send the check to [redacted] XXXXX
Initial Business Response /* (1000, 9, 2015/07/01) */
This customer was instructed to ship the item back to us and then they would receive a credit for the item. They were informed that the original packaging was only designed for 1 way shipping and it it was their responsibility to package the...
item sufficiently to make it back to TEMCo in good condition to receive credit. Upon arrival, the unit had been damaged in freight. We contacted the [redacted] to inform of the damage and provided photos and the signed BOL indicating damage upon arrival so they could proceed with a freight claim to get their reimbursement.
TEMCo offered to file the claim for them to help with their situation. Freight claims can take XX-XXX days on average to complete. As indicated by [redacted] in her complaint we were informed by the freight company that the claim was denied because the packaging was insufficient and the customer was in possession of the product for too long prior to shipping back (5 months). We have attempted to continue to fight the decision on the customers behalf but to this point have not gotten them to to reverse their position.
While we are still trying to fight this with the freight carrier from our end, and even though we never received the unit back in good condition, TEMCo will meet the request of the customer for credit. In order to process a credit, we need the customer to verify the address which we can send a reimbursement check to. Thank you.
Best Regards,
[redacted]
COO / Sales Manager
Initial Consumer Rebuttal /* (2000, 11, 2015/07/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please send the check to [redacted] XXXXX