Temecula Dance Company Reviews (%countItem)
Temecula Dance Company Rating
Address: 28404 Felix Valdez Ave, Temecula, California, United States, 92590
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I have had my daughters enrolled with this dance company since 2016. This past dance season they were able to make it onto TDC's CIP team. Unfortunately, because of COVID19 they were not able to compete. Prior to COVID, I had already begun to pay for their competition fees.
By the time COVID came, I had paid a total of $252.
On July 13th, 2020 the company sent out an email stating that the competitions were officially cancelled. The company would be refunding graduating seniors but all other families would have fees credited to accounts.
We have chosen not to return to this dance company. I informed them of this and requested my competition fees back.
The owner's daughter, ***, emailed me back on July 23rd, 2020 informing me that I would only be getting half of my $252 as the other half was used to pay for Star Systems (a competition). The competition company was not paying them but applying a credit on their account for next year.
We will NOT be returning next year and they are keeping my fees for their benefit and other dancers benefits. This is not ethical nor acceptable. COVID is no ones fault, which is the reason competitions were cancelled. But applying someone else's payment for another customer is ill business practice.
Although this fee is small to some, it is the not ethically correct to keep someone's hard earned money for the benefit of someone else when it was never agreed upon.
Please help me on what I should do next. There are several families who are going through this with this dance company.
Please note that in 28 years, Temecula Dance Company has never once received a complaint to the Revdex.com. This complainant is also the sister of complainant #145***0
The Complainant received a refund of $132 for unused competition and workshop fees. They did not receive a refund for the Star Systems competition as Temecula Dance Company had already paid those fees in full before Covid-19 caused Star Systems to cancel that scheduled competition. I have documentation of payment in full, from our bank in addition to a receipt from the competition company.
The owner of Star Systems contacted me on the evening of March 12th, 2020. She was flying from North Carolina in to LA for the competition. Her judges had already arrived from all over the country. The judges were hearing that the city could possibly shut down. The virus was very new at this point, so nobody suspected that the country could actually be shut down. The owner asked if I had heard this rumor. I had not heard anything about a shut down. By the next morning of March 13th, 2020, a lockdown was being enforced all over the country due to this global pandemic.
I immediately became concerned that our 350 dancers might arrive to LA on Friday and not be able to enter the theater. I contacted our families March 12th and notified them that we would not be attending this competition. This was a good decision as the theater was indeed shut down. In an effort to take care of all of the registered dance studios, the owner of this competition tried rescheduling for the next four months. Each date booked was yet again cancelled due to the virus. She then offered a credit to everyone.
It should be noted that Star Systems is just one example of hundreds of youth competition companies across the country that had paid out thousands of dollars that weekend for travel, venues, judge, coaches, referees, staging, lighting, trucking of supplies, staffing that could not be reimbursed. Due to Covied-19 those companies have been out of business fro 6 months without an end in sight.
Every sport, volleyball, baseball, dance, cheer, gymnastics organization in the country that competes, was affected on that weekend of March 13-15 2020. All businesses such as mine collect the competition/tournaments fees from our clients. We then pay one total amount of funds directly to the competition organizations. Many of those organizations lost hundreds of thousands of dollars that weekend. most will not be able to generate income for another six months. The companies that did not go bankrupt are offering credits for the new season/year. The pandemic took everyone by surprise. Cash refunds were not able to be done. we all received credits. The dance studios, volleyball clubs, gymnastics schools, cannot be held responsible for the thousands of dollars that they already paid to the competition companies. These companies are doing their very best to take care of their families. I am thankful for the credits as opposed to not receiving anything. People can choose to use them or not. If those companies close, we will not even receive the credits. Even the airlines are not giving refunds- credits only. People need to understand that this pandemic was un-precedented and everyone will be financially affected in some way.
During the pandemic our studio was closed for in person classes and then we shifted to virtual classes. We offered discounted tuition and lost hundreds of paying students over the span of several months. We did scholarship every child who was needing to cancel due to lack of funds. We continued to pay all our employees their full wages and provided refunds to our families. Our studio was one of the few in the entire to country to have recital shows. We had 34 outdoor shows so that our dancers could wear their costumes and perform for their families. These shows were at a tremendous financial loss. It was important for us to provide these performing opportunities for our dancers. Complainants children were able to participate in these fantastic shows.
I would be happy to provide any additional information that is needed.
I am rejecting this response because:
Before I address my reason of objection to this response I would like to point out that regardless if another complaint is related or not does not change the fact that Temecula Dance Company took my payment and did not provide a service. It is crude and ill practice of a business to bring other manners into another. Regardless if someone is related to me or not, my hard earned money is not being returned. So please note that ***, owner of Temecula Dance Company, is deflecting on my complaint. To address MY matter, Mrs. is obviously NOT doing her research. Part of running a business is staying afloat with knowledge of surrounding business information and events. There are a plethora of organizations giving finances back to their customer as these organizations were/are not able to provide services. Gym memberships were put on hold and upon opening did not begin to charge until a month after they were re-opened. Parents of other dance companies have stated their competition fees have been refunded due to competitions being cancelled. Another example are airlines. Airlines are not taking one passengers payment and applying it to another passengers travels. In fact, my cousin was to come to California for the summer. Due to COVID she had to reschedule. Two different airlines offered either refunds or rescheduled trips because COVID affected their plans. Organizations have realized they have not provided services. They see it is ethically incorrect to keep customer funds regardless if those payments were applied elsewhere within their business operations. Temecula Dance Studio is claiming that they paid for Star Systems and are only receiving a credit. A credit that 2019/2020 dancers paid for and who will not be able to use that credit. Why is it that TDC said seniors would be getting their refunds? Where did those funds come from if TDC was only to get a credit on their account with Star Systems?It is the duty of the company who I paid, Temecula Dance Company, to give me my funds back. I DID NOT PAY STAR SYSTEMS. TDC will be using these funds next year. I would think that a business owner who genuinely cares for her dance students and their families would see the ill business manner in this. Yes, during the pandemic they offered virtual classes. These classes were discounted because our children were not in studio to be taught. The fees parents originally signed up for were for classes taught in studio. This service was not able to be provided. So the fee was adjusted to meet the service they were able to provide. Even with the virtual classes there were times that my daughters were not able to log on or the teachers neglected to let them into the Zoom meetings. And Temecula Dance Company did adjust our tuition because of this and I expressed my gratitude. In adjusting virtual class prices, just as they realized a service was not provided they adjusted the financial response. Why is this any different than the Star Systems competitions that my daughters were not able to compete in NOR will be there next year to compete in? Not only will Temecula Dance Company have a credit with Star Systems next year, but they will also have new students who will be paying competition fees as well. So not only do they get a credit from my payment, but they will also have more competition fees paid. In fact, I should have complained when I let *** know that we would be okay with the girls going into their 30 min team rehearsals after the state restrictions were lifted. When she replied to my email she stated that she would put them back in their teams. I were NEVER notified that because I was trying to keep my children safe during COVID, keeping them in virtual classes would cause TDC to take them out of their teams! But I did not say a word as I did not know what else they would take my children out of! If my children were taken out of their teams, why was I still paying for the CIP virtual prices?In regards to the recital show, I also expressed my gratitude and appreciation. However, no one forced Temecula Dance Company to have it where they had the recital. Although beautiful appreciated, families still had to pay for our tickets. Families also paid for their own food and beverages with the food trucks that were there. So how much of a financial loss was there? And it is funny that she is concerned of her own financial loss, what about the families whose competition fees are lost for HER GAIN? This is unexceptionable and horrible business practice. I am going to need the rest of my competition fees back so I can apply to MY children whom I work for. I am a single mother who depends on no one! Every dollar I make is for MY CHILDREN not credit for a dance studio, not credit for another dancer and definitely NOT credit for a business owner who likes to speak of her financial loss while gaining on families financial losses. As she mentioned in her response about other businesses doing the best for their families, well what about the families who finances she is keeping? Do they not matter?I am prepared to escalate this should need be.
IN SUMMARY:
Temecula Dance Company paid all fees to Star Systems competition. Star Systems is unable to refund fees due to the unexpected shut down of our country on the scheduled day of the event. Fees had already been used for the event that did not actually happen. Star Systems tried to reschedule for five months but was unable to due to Covid-19 and people not being allowed in theaters. They are providing credits that can be used for any city and for any studio that the dancers attend. All dance studios scheduled to attend the competition that weekend, are receiving credits only.
FACTS:
Regarding the refund/credit from the competition company:
On July 23rd complainant did receive a refund in the amount of $132 from Temecula Dance Company. The studio did not refund $120 that had already been paid to a competition company. Temecula Dance Company had already paid those fees in full before Covid-19 caused Star Systems to cancel that scheduled competition. I have documentation of payment in full, from our bank in addition to a receipt from the competition company.
The owner of Star Systems contacted me on the evening of March 12th, 2020. She was flying from North Carolina in to LA for the competition. Her judges had already arrived from all over the country. The judges were hearing that they city could possibly shut down. The virus was very new at this point, so nobody suspected that the country could actually be shut down. By the next morning of March 13th, 2020, a lockdown was being enforced all over the country due to this global pandemic.
I immediately became concerned that our 350 dancers might arrive to LA on Friday and not be able to enter the theater. I contacted our families March 12th and notified them that we would not be attending this competition. This was a good decision as the theater was indeed shut down. In an effort to take care of all of the registered dance studios, the owner of this competition tried rescheduling for the next four months. Each date booked was yet again cancelled due to the virus. She then offered a credit to everyone. Dancers may even use their credit even if they change to a different dance studio.
It should be noted that Star Systems is just one example of hundreds of youth competition companies across the country that had paid out thousands of dollars that weekend for travel, venues, judge, coaches, referees, staging, lighting, trucking of supplies, staffing that could not be reimbursed. Due to Covied-19 those companies have been out of business for 6 months without an end in sight.
Every sport, volleyball, baseball, dance, cheer, gymnastics organization in the country that competes, was affected on that weekend of March 13-15 2020. All businesses such as mine collect the competition/tournaments fees from our clients. We then pay one total amount of funds directly to the competition organizations. Many of those organizations lost hundreds of thousands of dollars that weekend. Most will not be able to generate income for another six months. The companies that did not go bankrupt are offering credits for the new season/year. The pandemic took everyone by surprise. Cash refunds were not able to be done. We all received credits. The dance studios, volleyball cubs, gymnastics schools, cannot be held responsible for the thousands of dollars that they already paid to the competition companies. These companies are doing their very best to take care of their families. I am thankful for the credits as opposed to not receiving anything. People can choose to use them or not. If those companies close, we will not even receive the credits. Even the airlines are not giving refunds- credits only. Our studio made one payment for several dancer's airfare to NYC. JetBlue is only giving us credit for future travel. No cash refund. I have documentation for this. People need to understand that this pandemic was un-precedented and everyone will be financially affected in some way.
During the pandemic our studio was closed for in person classes and then we shifted to virtual classes. We offered discounted tuition and lost hundreds of paying students over the span of several months. We did scholarship every child who was needing to cancel due to lack of funds. We continued to pay all of our employees their full wages and provided refunds to our families. our studio was one of the few in the entire to country to have recital shows. We had 34 outdoor shows so that our dancers could wear their costumes and perform for their families. These shows were at a tremendous financial loss. It was important for us to provide these performing opportunities for our dancers. Complainants children were able to participate in these fantastic shows.
I would be happy to provide any additional information that is needed.
Temecula Dance Company collected a total of $900 in competition fees from September 2019 until March 1st of 2020. Due to COVID-19, the competitions were canceled. Temecula Dance Company reimbursed me $590 of the $900 due. ***, the owner, stated that one of the competitions would not be issuing refunds for the competition and therefore, they would also not refund parents for the fee that was previously paid for. Instead, Temecula Dance Company would get a credit from the competition for the next season. Our family would not be returning to Temecula Dance Company due to incidents that occurred between my children and their staff. One teacher told my child she was a failure when did not do a turn, another told my daughter she had to "dance more black girl ghetto", and a third continued to not call my child by her accurate name and continued to belittle and demean her. All of these were reasons why I chose this environment would not suitable for my children to continue to endure. I asked for my full refund, as I paid Temecula Dance Company and not Starsystems directly, but the refused to do so. The owner stated that "further discussion on the refund topic will need to be discussed through my legal team." Temecula Dance Company knew with the pandemic, the competitions might not occur, and still chose to pay the fee that was paid to them PRIOR to the pandemic.
Please note that in 28 years, Temecula Dance Company has never once received a complaint to the Revdex.com, nor has it ever been threatened with a "legal team".
The complainant's daughters have been attending classes at Temecula Dance Company for over ten years. I am not understanding why she would be so unhappy at the studio, yet continued to bring her children for many years. It is also unclear why she has never contacted me regarding these allegations. As a business owner, I am in my office between 50-60 hours each week. My office is literally in the middle of the studio lobby, out in the open with no doors. I am accessible to everyone who enters the studio. I have also been in the studio every day for the last five months during the Covid-19 pandemic. Prior to and during that time, I have never received any communication from the complainant that there were areas of concern with her daughters.
If I had received this information, it is my policy to address issues immediately upon learning of any problem. I conduct a meeting with the dancer, teacher, parent and myself. At this time, we discuss all facts and decide how to proceed. If I had been informed of any issues we would have proceeded with proper procedure of resolution.
On July 23rd complainant did receive a refund in the amount of $590 from Temecula Dance Company. The studio did not refund $310 that had already been paid to a competition company. Temecula Dance Company was scheduled to attend a competition March 13-15 in the Los Angeles area. The evening of Thursday, March 12th I received a phone call from the owner of the competition. She was at the airport and flying in from North Carolina. Her judges had already arrived in LA from all over the country. She was hearing rumors that LA was going to close down due to the virus. However, her contact person with the theater assured her that there would be no problem continuing with the competition.
At this point in time, Covid-19 was still a very new and unknown virus. However, I became concerned that our 350 dancers might arrive to LA on Friday and not be able to enter the theater. I contacted our families the evening of march 12th and notified them that we would not be attending this competition. This was a good decision as the theater was indeed shut down. In an effort to take care of all the registered dance studios, the owner of this competition tried rescheduling for the next four months. Each date booked was yet again cancelled due to the virus.
I am rejecting this response because: the owner has blatantly lied and removed herself from all financial responsibility for failing to provide a service that was paid for and not rendered. I would like to clarify her accusations and have provided emails, screen shots, and photo uploads of documentation as proof that was she states is not accurate and has no relevance to the issue of refund. One of the correct statements that Mrs. stated was that we had been with Temecula Dance Company for over 12 years. My daughter's started in the recreational program, moved up to CIP in the 2014-2015 season. Temecula Dance Company's CIP program is a smaller competition program that the studio offers. This season, 2019-2020, I allowed my daughters to move up to the company program, after years of being asked to do so by Mrs. studio manager, Ms. ***. It was during this season, as far back as November of 2019, that I began to question the studios teaching ethics and moral. During the entire 2019-2020 season, I respected Mrs. business, adhered to her strict chain of command that she informed parents at during her Company parent meeting on August 29th, 2019 at 6pm. At this meeting, she informed parents that should an issue arise, parents were asked to contact ***- director of programming and community, who also happens to be Mrs. daughter or ***. Not once did she mention that she was a direct point of contact. Parents were also told that direct contact between parents and the teachers was not a common practice and again that questions or concerns should be given to the above mentioned names. I was under the contractual agreement (provided in this response) effective September 1, 2019-July 31, 2020 and have upheld our end of the contractual agreement. Mrs. however, failed to provide a service that was paid for by myself prior to the COVID- 19 pandemic. I understand the current situation that many businesses are dealing with; however I did not pay other businesses, I paid Mrs. and she is the one who needs to refund me. Mrs. stated that Seniors would be getting a refund as they would not return, but no other dancers would and as she said families "could either choose to use it or not". Within the contractual agreement, Mrs. did not mention anything about refunds not being allowed in the event the competition was not to occur. The contractual agreement does indeed state that "any dancer unable to complete the dance season for any reason will not be refunded for any fees." My daughters completed their dance season, even with the many injuries they dealt with during the season. Where I choose my children to dance at is no ones business as we live in a capitalistic country and I have the constitutional right to choose where my children dance. Unfortunately, Temecula Dance Company was no longer the place we thought it was and thus we have moved passed it. In fact, according to the Federal Trade commission, Temecula Dance Company performed practices that caused significant harm to my children's mental state that are listen below.Situations between Mrs. and "a close friend and church member" of mine have no bearing on my decision to have my children dance elsewhere. In fact, the matter of religious affiliation should hold no bearing on this matter as well as we live in America and are free from discrimination of race and religion. If teachers, working under Mrs. supervision, felt that we would go else where due to Mrs. incident in January of 2020, they did not have a right to gaslight my children. In fact, I have numerous emails (provided in this email) about how well my daughters dance, how hard they work and the dedication they have shown. In fact, my eldest was asked by Mrs. hip hop director, Mr. *** to partake in his show in LA (email information also submitted as proof for the Revdex.com to review). While we were excited, I was also thrown off when Mr. asked my daughter to go to his house to take head shots for "promo material." I had told him that I would be taking and staying with my daughter as we did not know him and I would not be leaving my child in a house of people we did not know. Mr. told me that was fine, and that he did not think he said no parents in the email- this confusion was cleared up. At his house, I saw multiple teenage boys there and one of the other moms asked one if they had spent the night, to which the young man said yes. The mother said "oh no that would not fly in our family." Once we left I informed my child that she would not be returning to that house and that if any other promotional material was needed, we would be going to our family photographer as there were certain things that the studio allowed that were not in accordance with our beliefs and practices as a family. My opinion was not swayed by Mrs.s incident in January. In fact, if anyone tried to sway my opinion of said situation, it was Mrs. studio manager, *** who called me on January 27th, 2020 at 8:11 pm. During this conversation, Ms. mentioned a situation that occurred and I told her that that situation had no weight as to my questioning the morals of Temecula Dance Company and their ethics and practice. It was during this conversation that I informed Ms. about *** telling my daughter she had to "dance more black" and how their artistic director, Jimmy ***, told my other daughter she was a "failure" for not doing a specific turn on cue. Ms. defended both of these men and stated that's how they did things and how they taught the students. When I told her that one comment was racist and the other was mental abuse, she said I was wrong and that Mr. had made her into the person she was. I informed her that it was indeed mental abuse and I was already asking friends, who work with Child Protective Services, their take on this because I did not feel this was appropriate of teachers to yell or name call students. Ms. stated that she would talk to the teachers and that if needed we would have a meeting. Mr. told my daughter this again in 2 additional rehearsals and when I saw Ms., I asked her if we could have that meeting she mentioned because it continued to happen. In fact on the last rehearsals for said team on March 3, 2020 my daughter told me that the Hip hop teacher had said it again "you have to dance like those ghetto black girls" and Mrs. was right there to hear what my child said. I respected Mrs. place of business by leaving when my first instinct was to go down and demand a meeting right then and there with Mr.. I took my child home and told her we would handle it because I had already told Mrs. employee, Ms., that I wanted the meeting. Of course COVID-19 happened the following week and we were not able to attain an in person meeting. On July 24, 2020, the Mr. did reach out to ask why we would be leaving and I did inform him of our reasons that pertained to him (email attached to this form). His response proved to me that neither Ms. and Mrs. informed him of his racist remarks which also led me to believe they did not handle anything.For Mrs. to state that I was rude to her staff is not accurate. Did I question their work ethics, their business dealings, the way they treat students? Absolutely, because I am a paying customer and have the right as a parent to ensure the mental and physical safety of my children. I have also attached a screen shot of my IG and Facebook post that Ms. is questioning. It is intriguing that she would mention the post, as neither she nor anyone at the studio whom I don't consider family with is a friend of mine on either social media platforms and both accounts are private. I will address them for the Revdex.com to review. As far as Temecula dance companies morals, I can speak on what I have first hand witnessed and will leave out the here say as they do not stand as valid. Temecula Dance Company over the years has sexualized the students in their routines. One routine, Time Warp, had a young man grabbing his crotch. Another number the Moulin Rouge had girls dancing so provocatively that I could not even watch the number in its entirety at the only competition we went to, Dance Educators of America, on February 21-23 2020. My daughter was a part of the girls production, and in November, she informed me that some of the girls were coming into the dance number on all fours thrusting their butts up in the air. She later informed me that Mr. had changed it and the girls were not doing that part after all. When I did mention this in my January 27th conversation with Ms. she said "that's what they do in Hollywood" to which I responded that I would not be ok with my daughters doing any sexual content of any kind on their teams as that is exposing sexual content to them and has been known to stunt physiological and emotional growth. My youngest was on one of her teams and I was not comfortable with her even swaying her hips, and that was stated by Ms. as just "being sassy". As far as who was teaching my daughters, at times, teenagers (those older than my daughters but on teams and new graduates from High School) would be teaching my children rather than the adults listed to teach them that I paid for. These teens and young adults were unqualified to teach minors and have not been properly trained to educate these young ones. In fact, in one instance, one of the female teenagers ridiculed my child and was not reprimanded by the teacher who witnessed this. My child endured female students talking about her inappropriately, racially, and just being mean. In his email, Mr. stated he did talk to them, however this continued even during the recital. If I was indeed rude to her staff, why would I have offered to do the make up training on January 15th and again on the 31st of 2020? Yes I was paid and credited to my dance bill for these, but I still showed them respect even with all that I had seen and my children had endured. I have submitted the emails I have between myself and Mrs.. My emails are always in a business manner and Ms. left a voicemail once on May 21, 2020 about an email between myself and Mrs.. I did not call her back as it was the second time that I emailed Mrs. and rather than email me herself, she had Ms. call me. It is hard to imagine that just because I question a businesses practice or question anything really I would be labeled as "rude" when I had never been labeled as rude and have always carried myself in the same manner as I did in previous years. I am not threatening legal action as I am taking the proper steps, per my lawyers advice, to resolve this matter without the civil courts involvement, but unless Mrs. pays me my money of $310, I will seek the legal path. Although she has never had a complaint with the Revdex.com, this situation is only about the money Mrs. owes me for services not rendered. Whether she knew about the issues that led me to leave her dance company or not, she is still at fault as the owner and liable for the financial responsibility and needs to refund me my $310.
The response from the complainant is inaccurate and untruthful. To reiterate, I have never received any contact or correspondence in any form regarding a request fro a meeting. This parent never contacted me. If I had received such a request, it is my policy to address issues immediately upon learning of any problem. I conduct a meeting with the dancer, teacher, parent and myself. At this time, we discuss all facts and decide how to proceed. If I had been informed of her issues we would have proceeded with proper procedure of resolution.
Regarding the refund/ credit from the competition company:
On July 23rd complainant did receive a refund in the amount of $590 from Temecula Dance Company. The studio did not refund $310 that had already been paid to a competition company. Temecula Dance Company had already paid those fees in full before Covid-19 caused Star Systems to cancel that scheduled competition. I have documentation of payment in full, from our bank in addition to a receipt from the competition company.
The owner of Star systems contacted me on the evening of March 12th, 2020. She was flying from North Carolina in to LA for the competition. Her judges had already arrived from all over the country. The judges were hearing that the city could possibly shut down. The virus was very new at this point, so nobody suspected that the country could actually be shut down. The virus was very new at this point, so nobody suspected that the country could actually be shut down. The owner asked if I had heard this rumor. I had not heard anything about a shut down. By the next morning of March 13th, 2020, a lockdown was being enforced all over the country due to this global pandemic
I immediately became concerned that our 350 dancers might arrive to LA on Friday and not be able to enter the theater. I contacted our families March 12th and notified them that we would not be attending this competition. This was a good decision as the theater was indeed shut down. In an effort to take care of all of the registered dance studios, the owner of this competition tried rescheduling for the next four months. Each date booked was yet again cancelled due to the virus. She then offered a credit to everyone. Dancers may even use their credit even if they change to a different dance studio.
It should be noted that Star Systems is just one example of hundreds of youth competition companies across the country that had paid out thousands of dollars that weekend for travel, venues, judge, coaches, referees, staging, lighting, rucking of supplies, staffing that could not be reimbursed. Due to Covied-19 those companies have been our of business for 6 months without an end in sight.
Every sport, volleyball, baseball, dance, cheer, gymnastics organization in the country that competes, was affected on that weekend of March 13-15 2020. All businesses such as mine collect the competition/tournaments fees from our clients. We then pay one total amount of funds directly to the competition organizations. Many of those organizations lost hundreds of thousands of dollars that weekend. Most will not be able to generate income for another six months. The companies that did not go bankrupt are offering credits for the new season/year. The pandemic took everyone by surprise. Cash refunds were not able to be done. We all received credits. The dance studios, volleyball clubs, gymnastics schools, cannot be held responsible for the thousands of dollars that they already paid to the competition companies. These companies are doing their very best to take care of their families. I am thankful for the credits as opposed to not receiving anything. People can choose to use them or not. If those companies close, we will not even receive the credits. Even the airlines are not giving refunds- credits only. People need to understand that this pandemic was un-precedented and everyone will be financially affected in some way.
During the pandemic our studio was closed for in person classes and then we shifted to virtual classes. We offered discounted tuition and lost hundreds of paying students over the span of several months. We did scholarship every child who was needing to cancel due to lack of funds. We continued to pay all of our employees their full wages and provided refunds to our families. Our studio was one of the few in the entire to country to have recital shows. We had 34 outdoor shows so that our dancers could wear their costumes and perform for their families. These shows were at a tremendous financial loss. It was important for us to provide these performing opportunities for our dancers. complainants children were able to participate in these fantastic shows.
I would be happy to provide any additional information that is needed.