Temecula Valley Toyota

Initial Business Response / [redacted] (1000, 5, 2016/02/04) */ Dealership has had the vehicle polished with a swirl remover and waxed at a local bodyshopAfter this process Dealership had the vehicle inspected by a Factory representative who has verified that the paint meets factory specifications at this timeDealership is willing to reimburse the customer if she would like to take the vehicle to the auto body shop or detail shop, of her preference, as a goodwill gesture

Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ To whom it may concern, I take Mr [redacted] 's concern very serious when he states his Tacoma loses power at timesMr [redacted] was kind enough to leave his Tacoma at our Service Center for over days while we test drove his Vehicle milesAnd while I do believe his Vehicle has a drivability concern, it happens so infrequently we are unable to duplicate or identify the source of the malfunctionI along with my Master Diagnostic Technician made every attempt to duplicate Mr [redacted] 's concern so that we can pinpoint the failed componentWe also attempted to identify any visual signs of defect by most components that we believe would cause this type of conditionI ask that Mr [redacted] gives us another chance to test drive his Tacoma and resolve his concern as his complete satisfaction is our only goalI am happy to provide Mr [redacted] with days of alternative transportation for his inconvenience

Guest was involved in another accident since picking up her vehicle from Temecula Valley ToyotaThis incident required her to take the vehicle to another body shop for repairs and her insurance company is covering those repairsPictures were provided to dealership and it appears that the front bumper was impacted requiring repairsTemecula Valley Toyota does not agree that the vehicle value is diminished due to the incident that occurred at Temecula Valley ToyotaFurther, it may be difficult to identify claims of poor workmanship due to the fact that the bumper has been involved in another incidentDealership representative contacted current body shop and advised them that if any additional work was required as a result of the work done by our body shop, to please provide a written estimate for that work and that cost would be covered by the body shop that did the original work

Initial Business Response /* (1000, 5, 2016/03/25) */
Dealership apologizes for any miscommunication to the guestGuest brought his vehicle in today and the last remaining recall was peformedThis completes any outstanding recall notices for this vehicle

Initial Business Response /* (1000, 5, 2016/01/14) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@tvtoyota.com
Dealership has repaired vehicle to customer's satisfaction at this time(Repair Order XXXXXX - replaced map sensor) Our employee,
August Williams is not related to nor does he know Tavish Williams
Initial Consumer Rebuttal /* (2000, 7, 2016/01/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
That's a reliefThanks for stressing me outThis should have been a pleasant experienceBut you are a volume dealer as expressed by *** *** the service honchoLittle things like communication and cel's on used vehicles escape the radar of your voluminous pipelineI hope I never have to deal with you againFarewell to a future customer/purchase

The dealership has offered to take the vehicle in on trade for Tundra per client's request Purchase options have been provided and MrGarcia is considering this option

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2015/07/03) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@tvtoyota.com
case #XXXXXXXXWe sincerely apologize for the delay in our client receiving the paperworkThere was an internal issue with the title from
the previous owner of the vehicleWe have since received the proper documents that we needed so that Toyota can release the titleThe guest will be receiving their proper documentation in abut 3-weeks per the processing time of the other establishments that will be involved in that paperworkAgain we sincerely apologize for the delay in receiving the proper paperwork and this has been discussed by our owner to the proper individuals to ensure that this will not happen in the futureThank you so much for your patience and again, they will be receiving the proper paperwork in about 3-weeks
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of May 7, my temp registration was expired and I was told to wait longer by Temecula valley ToyotaIf I am correct, I was not driving legally until they supplied with another temp titleThe fact that a dealership would require several phone calls and put a customer at risk of driving illegally is despicableIt took me several phone calls to get to the point of them giving me another temp regThe temp registration expires end of JulyIs it gonna take me another couple phone calls to get another temp or am I just expected to drive around illegally until they feel like getting my registration and license platesIf I could return the vehicle and get my money back I would do it immediatelyOn another note I was told several different responses every time I called the dealershipAnything from, "your plates areOn the way." To the last response I got, which I was told they still don't have the title (which I have recorded)
Final Business Response /* (4000, 9, 2015/07/08) */
Our business manager did speak with Mr*** today in regards to his concernShe mentioned the process that we are going through to get everything take care of for him and did apologize for the communication that he has received from the sales departmentHe understands the information provided to him and we will be in contact with him next weekCustomer also will receive complimentary oil changes from our store for the inconvenience this has caused himHe is ok at this time and we are doing everything we can to expedite the paperwork for him as quickly as possible
Final Consumer Response /* (2000, 11, 2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I am rejecting this response because:
I communicated with the parts department weeks after the purchase of the vehicle after receiving no phone call on when I was to come in to have the key programmedThis is when I found out the second key had not been ordered and I placed the order myselfThe three month time frame you are referring to is the second call I had made after the parts department failed to call and notify me the key had come inNever once was I offed a valet key, nor would I accept that because that was not what had been communicated at time of saleWe only received one key at sale, I will not be paying for the second since this should have been includedThe paperwork had been signed before we were notified that a second key was "not in stock" and we would be notified when the second key was readyShame on me for trusting a company I expected to have more integrity

Our sales manager spoke to Mrs*** a few weeks agoMrs*** called after owning the vehicle for months stating that she only received one set of keysWe pulled the file on the deal and all the paperwork stated that the guest received everything and nothing else was owed to the
***’s
All the paperwork indicated that the second set of keys were delivered with the vehicleWe however offered a second valet key at no cost to the ***’s which Mrs*** appreciated and accepted the offer from our sales managerBecause of the time frame and all paperwork indicating the ***’s received the second set of keys, we feel our goodwill gesture of a complimentary valet key was a fair offerIf the ***’s still want a second programmed key fob, we would be willing to sell this a our cost including the programmingWe apologize for the misunderstanding and lack of communication with these appointments but after speaking to everyone involved, we were unaware of the appointments and follow up callsSincerely, Tom Rudnai

Dealership technician test drove vehicle and could not duplicate concernToyota Field Technical Specialist also drove vehicle and advised that vehicle is operating as designedService and Parts Director explained to guest the operating characteristics of the vehicle's transmission and advised
operating as designed at this timeThe guest seemed fine with our explanation and was also advised that if he had any other issues or concerns to please let us know

Initial Business Response /* (1000, 5, 2015/12/23) */
Dealership has extended goodwill to the custoemr since the vehicle was purchased in July, 2014. Dealership has been more than fair in its handling of this vehicle and will not consider purchasing vehicle back.

We have nothing showing a key was promised or that you did not get all sets of keys. Nobody involved has any recollection of this. As we mentioned prior, you spoke to one of our managers and approved us getting you an extra valet key which you were satisfied with. Not sure why after accepting this you would go to the Revdex.com for resolution. We have no problem making sure all of our guest get everything they have coming with every purchase. We would never keep keys to our sold vehicles. All paperwork in the deal have no notification that you were not given all sets of keys. Sincerely, Tom Rudnai

Guest was involved in another accident since picking up her vehicle from Temecula Valley Toyota. This incident required her to take the vehicle to another body shop for repairs and her insurance company is covering those repairs. Pictures were provided to dealership and it appears that the front...

bumper was impacted requiring repairs. Temecula Valley Toyota does not agree that the vehicle value is diminished due to the incident that occurred at Temecula Valley Toyota. Further, it may be difficult to identify claims of poor workmanship due to the fact that the bumper has been involved in another incident. Dealership representative contacted current body shop and advised them that if any additional work was required as a result of the work done by our body shop, to please provide a written estimate for that work and that cost would be covered by the body shop that did the original work.

Initial Business Response /* (1000, 5, 2015/07/08) */
To whom it may concern,

I take Mr. [redacted]'s concern very serious when he states his 2004 Tacoma loses power at times. Mr. [redacted] was kind enough to leave his Tacoma at our Service Center for over 4 days while we test drove his Vehicle...

128 miles. And while I do believe his Vehicle has a drivability concern, it happens so infrequently we are unable to duplicate or identify the source of the malfunction. I along with my Master Diagnostic Technician made every attempt to duplicate Mr. [redacted]'s concern so that we can pinpoint the failed component. We also attempted to identify any visual signs of defect by most components that we believe would cause this type of condition. I ask that Mr. [redacted] gives us another chance to test drive his Tacoma and resolve his concern as his complete satisfaction is our only goal. I am happy to provide Mr. [redacted] with 2 days of alternative transportation for his inconvenience.

Initial Business Response /* (1000, 5, 2016/02/04) */
Dealership has had the vehicle polished with a swirl remover and waxed at a local bodyshop. After this process Dealership had the vehicle inspected by a Factory representative who has verified that the paint meets factory specifications at this...

time. Dealership is willing to reimburse the customer if she would like to take the vehicle to the auto body shop or detail shop, of her preference, as a goodwill gesture.

I am rejecting this response because: they are lying and are attempting to make their customers look dumb as if they don't know what the car came with when they had initially bought it.

The TC Release Series 9.0 was manufactured without an engine cover. There is not a manufacturer engine cover available for this model. The technician that worked on the vehicle confirmed that he did not see a cover on the vehicle when he performed the service on it.