Temeres

January 26, 2016After reading the customer's complaint, thorough research was done regarding her attempts to contact usAfter searching both our support email and John A [redacted] ' email accounts for contact from this customer, including the SPAM and trash folders, which are never emptied, we found absolutely zero (O) emails from her.In the feedback program, we did locate one response that indicated "I just received the necklace ordered back the first part of December", which is attachedIt does not indicate damage of the itemAnd, this locket necklace had an advertised 4-week shipping time from the date of purchase, so the order was delivered in a timely mannerSome customers expect their order prior to that time and occasionally will grumble if they don't get it when they want it.Had she actually contacted us, we would have gladly refunded her moneyWe are asking for proof from the customer that she did soOtherwise, it is expected that she retract her statements and complaint.We have had only two other complaints of damaged locketsIt appears this happens during transit in the USPS systemAs such, we have gladly issued those customers refunds.Based on this complaint, we have refunded the customer the full amount she paid, which will take approximately 3-business days to be credited back to her accountIt won't be deducted from our account until January 27, Attached you will find a printout of the customer's order and the account history.It should be noted that all our customer service emails, feedback responses and account updates, cancellations and refunds are handled by one (1) person, who has an extremely good memoryShe indicated she, at no time, received or processed any customer service requests from this customer.We trust this is the information you needed to complete your records and finalize this complaintIt would be greatly appreciated if we could be provided a copy of the emails this customer supposedly sent to our customer Service areaWe would like to have the opportunity to have an expert trace our system, based on the information from the emails to see where, if any, problem occurred that prevented receipt of her complaintsAlso, we would like to provide copies of same to our attorney.Please feel free to contact me if you have any additional questions.SincerelyJohn AProprietor

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 26, 2016
After reading the customer's complaint, thorough research was done regarding her attempts to contact us. After searching both our support email and John A[redacted]' email accounts for contact from this customer, including the SPAM and trash folders, which are never emptied, we...

found absolutely zero (O) emails from her.In the feedback program, we did locate one response that indicated "I just received the necklace ordered back the first part of December", which is attached. It does not indicate damage of the item. And, this locket necklace had an advertised 4-5 week shipping time from the date of purchase, so the order was delivered in a timely manner. Some customers expect their order prior to that time and occasionally will grumble if they don't get it when they want it.Had she actually contacted us, we would have gladly refunded her money. We are asking for proof from the customer that she did so. Otherwise, it is expected that she retract her statements and complaint.
We have had only two other complaints of damaged lockets. It appears this happens during transit in the USPS system. As such, we have gladly issued those customers refunds.
Based on this complaint, we have refunded the customer the full amount she paid, which will take approximately 3-5 business days to be credited back to her account. It won't be deducted from our account until January 27, 2016. Attached you will find a printout of the customer's order and the account history.
It should be noted that all our customer service emails, feedback responses and account updates, cancellations and refunds are handled by one (1) person, who has an extremely good memory. She indicated she, at no time, received or processed any customer service requests from this customer.
We trust this is the information you needed to complete your records and finalize this complaint. It would be greatly appreciated if we could be provided a copy of the emails this customer supposedly sent to our customer Service area. We would like to have the opportunity to have an expert trace our system, based on the information from the emails to see where, if any, problem occurred that prevented receipt of her complaints. Also, we would like to provide copies of same to our attorney.
Please feel free to contact me if you have any additional questions.
Sincerely
John A.
Proprietor

January 26, 2016After reading the customer's complaint, thorough research was done regarding her attempts to contact us. After searching both our support email and John A[redacted]' email accounts for contact from this customer, including the SPAM and trash folders, which are never emptied, we found...

absolutely zero (O) emails from her.In the feedback program, we did locate one response that indicated "I just received the necklace ordered back the first part of December", which is attached. It does not indicate damage of the item. And, this locket necklace had an advertised 4-5 week shipping time from the date of purchase, so the order was delivered in a timely manner. Some customers expect their order prior to that time and occasionally will grumble if they don't get it when they want it.Had she actually contacted us, we would have gladly refunded her money. We are asking for proof from the customer that she did so. Otherwise, it is expected that she retract her statements and complaint.We have had only two other complaints of damaged lockets. It appears this happens during transit in the USPS system. As such, we have gladly issued those customers refunds.Based on this complaint, we have refunded the customer the full amount she paid, which will take approximately 3-5 business days to be credited back to her account. It won't be deducted from our account until January 27, 2016. Attached you will find a printout of the customer's order and the account history.It should be noted that all our customer service emails, feedback responses and account updates, cancellations and refunds are handled by one (1) person, who has an extremely good memory. She indicated she, at no time, received or processed any customer service requests from this customer.We trust this is the information you needed to complete your records and finalize this complaint. It would be greatly appreciated if we could be provided a copy of the emails this customer supposedly sent to our customer Service area. We would like to have the opportunity to have an expert trace our system, based on the information from the emails to see where, if any, problem occurred that prevented receipt of her complaints. Also, we would like to provide copies of same to our attorney.Please feel free to contact me if you have any additional questions.SincerelyJohn A. Proprietor