Tempco Heating & Air Conditioning

Initial Business Response / [redacted] (1000, 8, 2015/06/01) */ Contact Name and Title: [redacted] A. [redacted] V P Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @comcast.net Yes the homeowner contacted us on May 19th, which was a Tuesday and we did send someone out the following day to address his no heat... by cleaning the flame sensor. The system is working fine at this time. I apologize for us not getting to this service call sooner and for my employee that did not resolve your issue to your satisfaction. The employee that helped you was not in the service department so she wasn't knowledgeable enough of our warranty. Our regular service manager was out in training classes for two day, so I do apologize for this misunderstanding. If there's anything else I can do for your please contact me. Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Very sorry. I cancelled this complaint the same day it was filed.

Initial Business Response /* (1000, 8, 2015/06/01) */
Contact Name and Title: *** A*** V P
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@comcast.net
Yes the homeowner contacted us on May 19th, which was a Tuesday and we did send someone out the following day to address his
no heat by cleaning the flame sensorThe system is working fine at this timeI apologize for us not getting to this service call sooner and for my employee that did not resolve your issue to your satisfactionThe employee that helped you was not in the service department so she wasn't knowledgeable enough of our warrantyOur regular service manager was out in training classes for two day, so I do apologize for this misunderstandingIf there's anything else I can do for your please contact me
Initial Consumer Rebuttal /* (2000, 10, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Very sorryI cancelled this complaint the same day it was filed

Initial Business Response /* (1000, 8, 2015/06/01) */
Contact Name and Title: [redacted] A. [redacted] V P
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@comcast.net
Yes the homeowner contacted us on May 19th, which was a Tuesday and we did send someone out the following day to address his no heat...

by cleaning the flame sensor. The system is working fine at this time. I apologize for us not getting to this service call sooner and for my employee that did not resolve your issue to your satisfaction. The employee that helped you was not in the service department so she wasn't knowledgeable enough of our warranty. Our regular service manager was out in training classes for two day, so I do apologize for this misunderstanding. If there's anything else I can do for your please contact me.
Initial Consumer Rebuttal /* (2000, 10, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Very sorry. I cancelled this complaint the same day it was filed.

Review: In 2010 Tempco installed a new air conditioner & furnace. Shortly after like 1 year later air did not work they came back and recharged unit. Again this summer air did not work so we had another company come and they said that unit was again low on refrigerant and also that the tubing from furnace to compressor was not proper and not changed when the new unit was installed. Also the A-frame was not changed nor the drip pan in furnace. Also that the exhaust pipe was not of the correct size and that there should have been two pipes installed and only one is. We are having the new company come and redo some of the work for a cost of $2000.00. If we would do all the work recommended it would cost another $2000.00

Business

Response:

October 31, 2013

Revdex.com

10019 W Greenfield Avenue

Milwaukee WI 53214

RE: [redacted]

Reference #: [redacted]

We were called to the [redacted]s in September of this year (2013) with complaints. Mr. [redacted]

([redacted]), went the same day the call came in, to talk to them. He had taken his dye

tracer, but could see the leak upon arrival. He stated he could see the leak, but the [redacted]s DID

NOT want him to fix it They told him that they had someone else come and charge the

condensing unit but, told him that there were problems to be corrected. Mr. [redacted] offered to have

our installation tech come out to correct whatever needed to be done. This was the last time we

heard from the [redacted]s.

Our normal practice is not to tear down a complete system and put in everything entirely new

as this would drive the customers price up. On Ms. [redacted] installation, in December 2010, when

we replaced their air conditioner, we did re-use all parts that were in good condition. We

replaced the furnace and condensing unit as requested, in time for the tax rebates.

We started the air conditioner in the spring of 2011 and in the fall of 2011, we were called out

for service. At this time, we added a tracing dye, which is a standard procedure to track a leak.

We recharged the unit and added a leak stopper. The leak must have been small because it last

for a coupie of years.

The furnace, as noted in the product specification (enclosed), can be installed with 1 or 2 pipes

2" or 3" in diameter. To the best of our knowledge, the furnace has been working fine.

If there are actual problems, we would be more than happy to go back and fix these at no cost

to the customer as it would be considered a warranty repair.