Temperature@lert

Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@lubecity.com Firstly we would like to apologize for the delayed response, the email which you had sent was stuck in our email outboxwe take pride in our business and tending to customer concerns very quickly, I would also like to apologize for any expense incurred due to this incident, as I is not uncommon for vehicles fitted with a skid plate located directly under the drain plug for oil to get caught up there, generally we do our best to ensure all waste oil collected on this skid plate is cleaned up, however, it is possible that it was not cleaned thoroughly enoughwe would be willing to offer a free oil change for the next service to compensate the $as compensation for this unfortunate incidentwe would require a copy of the receipt from the mechanic stating the findings upon inspection of this vehicleagain our apologies on the timing of the response to this incident, as well as the incident itself

On behalf of Lube City I would like to take this opportunity to apologize for your experience on November the location at Lewis estates is a brand new location and there was an error in store operating hours on our website, we understand you were inconvenienced and therefore we would like to offer you a Lube City gift card for the value of $we could also have you stop by any Lube City location to put your odometer back into kilometers, this may have happened as the technician was re setting your change oil reminder lightplease let us know if this is a satisfactory resolution to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The point here is not the age of the battery, but the fact that I had NEVER experienced a problem with my battery prior to this and that Lube City compromised my battery causing me to having to replace it

Initial Business Response /* (1000, 5, 2015/06/04) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lubecity.com
Firstly we would like to apologize for the delayed response, the email which you had sent was stuck in our email outbox. we take pride in our...

business and tending to customer concerns very quickly, I would also like to apologize for any expense incurred due to this incident, as I is not uncommon for vehicles fitted with a skid plate located directly under the drain plug for oil to get caught up there, generally we do our best to ensure all waste oil collected on this skid plate is cleaned up, however, it is possible that it was not cleaned thoroughly enough. we would be willing to offer a free oil change for the next service to compensate the $72.00 as compensation for this unfortunate incident. we would require a copy of the receipt from the mechanic stating the findings upon inspection of this vehicle. again our apologies on the timing of the response to this incident, as well as the incident itself.

On behalf of Lube City I would like to take this opportunity to apologize for your experience on November 11. the location at Lewis estates is a brand new location and there was an error in store operating hours on our website, we understand you were inconvenienced and therefore we would like to...

offer you a Lube City gift card for the value of $60.00 we could also have you stop by any Lube City location to put your odometer back into kilometers, this may have happened as the technician was re setting your change oil reminder light. please let us know if this is a satisfactory resolution to this matter

Hello,Please see our response below.  [redacted] called TempAlert on December 19th  referencing a recent purchased she made.  TempAlert takes pride in providing excellent support to all our customers.  In investigating this issue further there were...

opportunities for improvement which have already been acted on.  TempAlert sent out new hardware that we feel confident will solve the issue.  Multiple follow up communications to [redacted] have been conducted over the last few weeks but her travel schedule is demanding and she stated that once she has time she will replace the existing hardware.  We are very confident that this issue will be resolved and that she will be a satisfied TempAlert customer. [redacted]SVP Customer Success