Temptation Hair By Clarita

Complaint: [redacted] I am rejecting this response because: You stated: "The delivery half is a third party company whom we hire to complete the move."However, in an email to me dated May 28, at 9:14:AM PDT, you stated the following:"WE ARE NOT A BROKER!All moves done through Moving Relocation are done by our crews and drivers!"Additionally, the driver hired certain individuals in front of a local [redacted] *** who were neither licensed and bonded to work as movers nor legally permitted to work in the United States.Further, your response stated that "Our salesmen use individual tactics in order to complete and obtain a reservation deposit." It should be noted that some of the "individual tactics" Moving Relocation Systems' sales team resorted to included:Failing to disclose that Moving Relocation Systems hires a third party company to complete the delivery half of the move prior to money changing hands;Claiming in an email dated June 5, at 1:PM (prior to money changing hands), that the "full value protection amount of liability of $22,176.00" would cost us $In fact, upon learning of the damage to and loss of many of our items during the course of the move, Moving Relocation Systems only provided compensation at the rate of (SIXTY CENTS) per pound for lost or damaged items;Promising in a binding agreement that "every item will be accounted for through our tracking system." When the driver arrived to offload our "goods," he refused to account for any of our items.While the workers offloaded our items, I discovered several of our boxes intermingled with items for the next deliveryWhen I told the driver, he denied the boxes were oursAfter arguing back and forth and finally persuading him the see with his own eyes, he relented and acknowledged the boxes with my name written in my handwriting were, in fact, ours.Moving Relocation Systems failed to address in its response one of its most serious derelictionsThe company had agreed to deliver a certain amount of our items to a storage facility near our new home and a portion to our residenceThey also agreed to reassemble the furniture their crew disassembled in NY The driver claimed he was running late for another job and refused to complete the delivery, leaving me alone with a full U-Haul loaded by his crew of undocumented workers with multiple items left on the ground outside the storage facility in degree weather.I noted on the delivery paperwork that I was not able to account for or inspect the items deliveredThe driver refused to give me a copy of this paperwork Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: It was not a change of address, my move to Florida was cancelled due to unforeseen circumstances and to return my things back to the pick up addresseI was told by the boss himself (mike) that I was being charged for storage, so now all of a sudden I'm being charged for delivery Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: they did not offer me anything no different time nor datethey contacted me exactly hours prior to the time they were due to pick-upIn fact they called and said: we are connecting you to dispatch and they will tell you what time to expect the truck on the 30th August, so I said: ok and they transferred the call to dispatchWhen dispatch guy connected he said that he was still working on the time and that hewould give me a call back in min so I said fine; well about min had passed so I called them back and got they guy who had originally transferred the call to dispatch; and he said: I will not be able to send a truck at all.and this is how my complete troubles started with this companythey NEVER offered me any other service AT ALL ! In fact they were trying to keep my monies until a dear friend spoke to themthey also told me & my friendthat all trucks were not runningThis is the truth of how this company totally scammed me and threw EVERYTHING off! Please help me Thank you in advance.Sincerely [redacted] ###-###-#### cell Regards, [redacted]

First, we would like to apologize for any inconvenience the customer had endured during the moveIt is never our intention that customers will have a less than satisfying experienceDelay: Driver was located hours away from where the pickup was the truck broke down we contacted the customer and
advised her truck broke down and that it would take a few more days for pick upWe offered a different day and customer refusedRevdex.com complaint was filed on 08/29/when customer’s pickup was scheduled for 08/30/17. Customer was refunded her money and services with us was canceledWe respectfully request that the customer retract their complaint

First, we would like to apologize for any inconvenience that the customer may have experienced It is never our intention for our customers to be less than satisfied with our services If a customer cancels their move for any reason (after we have dispatched the crew, the truck,
paid for fuel, etc.) then the deposit is used to help offset the expenses that we endure for that customer's move The customer agreed that the inventory list was correct, therefore the price quoted was accurate However, with the customer persistently blaming our sales rep (despite the estimate with the inventory list printed on it which was signed in agreement by the customer), as a customer courtesy we released the funds back to the customer, refunding her deposit ENTIRELY! Please see the attached Refund Receipt. We regret that the customer felt the need to file a Revdex.com complaint. We trust that the above explanation enables then to better understand our position

As explained an unexpected situation happen where the truck broke down which prohibited us from being able to perform the moveThis is a busy time of year for the moving industry there were no more trucks available for her pick up date as their were other trucks out making pickup's/deliveriesAlthough we work very hard to meet our customers requested piand delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictableCustomer was refunded her money and her services were canceled due to her refusal to accept a new pick up date

First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services. When creating a tractor trailer route things are planned sometimes weeks in advance.
Consolidation of shipments is crucial. The customer must remember that the tractor trailer routes are made up of pickups and drop offs their entire routes. Sometimes the movers are on their routes without returning home for weeks. When there are unforeseen circumstances which constitute a change in the destination (which is NOT a cancellation) we will do our best to accommodate the change as quick as possible. We could not tell all the other customers who had their lives scheduled based upon their moves that suddenly we have to double back and they must waitWe had to incorporate the delivery to New York in an efficient manner The customer was estimated at cubic feet at $per cubic foot. At pickup their items took an additional cubic feet. There was 5% fuel surcharge and then she had packing and materials charges of $ This totals $1, This move was not a cancellation but a change in the delivery address; we arrived, packed and loaded the shipment and proceeded with the other people we needed to service for the route. Per our applicable tariff which governs how we operate and charge for moves, when the destination changes we must charge the customer our predetermined rate which is applicable for the zone they are being delivered to. The rate for the zone for New York is $per cubic foot. The difference due to the customer is $ cu ftx $= $1,$1,+ 5% Fuel Surcharge = $Packing & Materials = $ 246 + $1,= $1,Total Amount paid $1,Adjusted Amount $Customer Overpaid by $ We have instructed our 3rd party claims company CSI to send the customer a release form for $so that we have the refund legally processed and documentedThe customer needs to sign and return the release form to CSI who will forward it to us for us to send the customer payment. We regret that the customer felt the need to file a complaintWe trust that the above explanation enables them to better understand our position on these matters

First, we would like to apologize for any inconvenience the customer has endured during the moveIt is never our intention that customers will have a less than satisfying experienceBecause the customer is unhappy with our services we encourage the customer to file a claim with our 3rd party
claims company CSI the customer was sent a login and password for missing items it was sent on 10/11/no claim has been filed as of yetIf items are found CSI will be informed by dispatch office when/if any items are recoveredLoss and Damage: Per federal and state regulations carriers must not pay any claims voluntary unless filed in writing within the time limits allowed by law and after filing requirements have been metTherefore, we must refer all our customers to file a claim with our 3rd party claims company CSI so that it can be reviewed and addressed in a timely mannerWe require that pictures showing damages claimed as well as full view showing the entire item will be provided as support to your claim so that adjusters can determine our legal liabilityPlease be sure to provide all required support directly to CSI for the proper investigation of your claimWe regret the customer found it necessary to file a complaint, but trust that the above explanation enables them better to understand our position in this matter

Agents: Per the terms and conditions listed on the back of the governing bill of lading the carrier may use agents/interlining carriers on all ordersAdditionally, unless you purchased an “exclusive use of the vehicle” option, there is no guarantee that your items not be temporally stored or offloaded and reloaded onto a different truck then performed pickup and consolidated with other shipments with our interlining subhaulerThis information is on the bill of lading plus signed and agreed upon by the customerBrokers coordinate a move for you and to match the customer with a carrier from their network. Interlining Carriers: Movers use interlining carriers when scheduling is tight and they help to perform a portion of the moveUpon occasion, we use an interlining carrier to help with meeting customers scheduling requestValuation Options: Per federal regulations, the carrier must offer to levels of liabilityIT IS NOT INSURANCEThe Full Value (Replacement) Protection covers for the full replacement of an article or the repairs of it, whichever is lowerThe Cents option is the basic liability coverage which is based on the weight of an article (regardless of its value) and is provided free of chargeAny additional coverage is not free of charge and must be paid for as stated previous. No compensation W/O Claim: No compensation can be offered for lost or damaged items unless a proper claim is filed in writing with CSIAs of date no claim has been filed by the customerWe are unable to offer any monetary compensation to the customer until they file a claim and provide all the support required to allow our claims company to properly analyze the claimWe do go above and beyond for our customers and many times allow amounts beyond our legal liability depending on the circumstances of each caseOnce their claim is filed we will be able to determine the extent of the damage and make better decision regarding the compensation we may be able to offer. We regret customer felt the need to continue their complaint. Kind Regards,

First, we would like to apologize for any inconvenience the customer has endured during the moveIt is never our intention that the customers will have a less satisfying experienceBinding estimate: The customer was not charged extra for less items she was charged for additional itemsA binding
estimate is an estimate which is binding on both the customer and the carriersBoth the customer and the carrier agree that for the services described in the estimate, the charges will be disclosedHowever, if the services originally requested change, more items are requested to be shipped and/or more services are requested to be performed by the movers, then a new Revised Binding Estimate must be issued to include the additional goods and services requested to be servicedA Revised Estimate was issued to which her signature attestDelay: Per our Estimate and Bill of Lading governing this move, we have to business days from our first requested piand delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictableWe will not guarantee a date for delivery unless a dedicated truck was requested and paid forWe must take into consideration road conditions, weather, and mechanical issues that can affect truck routesEverything that was agreed upon is in writing and it is the customer’s responsibility to verify all their needs are included in the original estimateDelivery Made: The shipment was delivered on 09/08/we were still within our time frame of her deliveryWe have contacted CSI our claims service provider to initiate a claim file for the customer and allow her to file a proper claim as required by lawThe customer was sent login information in order to file an online claim and up to date no claim has been received We regret the customer found it necessary to file a complaint, but trust that the above explanation enable them to better understand our position in this matter

First, we would like to apologize for any inconvenience that you may have experienced during your moveIt is never our intention for our customers to be less than satisfied with our servicesService: We understand that moving process is very stressful and chaoticWe have not had anyone complain
of this kind of experience with this interlining carrier (our affiliate moving company) we regret that you feel that you sustained such unacceptable behaviorThe matter had been addressed by managementWe would like to encourage you to file a claim with our 3rd party claims company Claims Service International (CSI)We thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaintsPacking and assembling: We would like you to address this concern through the claims process with CSIDamage: Movers would never intentionally cause damage to a customer’s belongingsWe are asking you to address this through filing a claim with CSI alsoWe have contacted CSI our claims service provider to initiate a claim file for you and allow you to file a proper claim as required by lawYou were sent login information on 10/06/in order to file a claimThe claim login information sent to you allows filling a claim for loss, damage, delay, overcharge, and complaintAll the above can and must be compensated through the claims process as required by federal regulationsOnce the claim is filled it will be analyzed in the order it was received and compensation is due will be offered based on our legal liability and within the time frame allowed by lawFor further assistance with filing a claim you may contact CSI directly at ###-###-#### or via email at ***Please provide claim# when contacting CSIWe sincerely regret that your move did not happen without incidenceWe look forward to working together with you to reach an amicable resolution to all your concerns

Complaint: [redacted]
I am rejecting this response because: they did not offer me anything no different time nor date. they contacted me exactly 48 hours prior to the time they were due to pick-up. In fact they called and said: we are connecting you to dispatch and they will tell you what time to expect the truck on the 30th August, so I said: ok and they transferred the call to dispatch. When dispatch guy connected he said that he was still working on the time and that hewould give me a call back in 10 min so I said fine; well about 20 min had passed so I called them back and got they guy who had originally transferred the call to dispatch; and he said: I will not be able to send a truck at all.and this is how my complete troubles started with this company. they NEVER offered me any other service AT ALL !.  In fact they were trying to keep my monies until a dear friend spoke to them. they also told me & my friendthat all 62 trucks were not running. This is the truth of how this company totally scammed me and threw EVERYTHING  off! . Please help me . Thank you in advance.Sincerely[redacted]###-###-#### cell
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 You stated: "The delivery half is a third party company whom we hire to complete the move."However, in an email to me dated May 28, 2017 at 9:14:54 AM PDT, you stated the following:"WE ARE NOT A BROKER!All moves done through Moving Relocation are done by our crews and drivers!"Additionally, the driver hired certain individuals in front of a local [redacted] who were neither licensed and bonded to work as movers nor legally permitted to work in the United States.Further, your response stated that "Our salesmen use individual tactics in order to complete and obtain a reservation deposit." It should be noted that some of the "individual tactics" Moving Relocation Systems' sales team resorted to included:Failing to disclose that Moving Relocation Systems hires a third party company to complete the delivery half of the move prior to money changing hands;Claiming in an email dated June 5, 2017 at 1:29 PM (prior to money changing hands), that the "full value protection amount of liability of $22,176.00" would cost us $0.00. In fact, upon learning of the damage to and loss of many of our items during the course of the move, Moving Relocation Systems only provided compensation at the rate of .60 (SIXTY CENTS) per pound for lost or damaged items;Promising in a binding agreement that "every item will be accounted for through our tracking system." When the driver arrived to offload our "goods," he refused to account for any of our items.While the workers offloaded our items, I discovered several of our boxes intermingled with items for the next delivery. When I told the driver, he denied the boxes were ours. After arguing back and forth and finally persuading him the see with his own eyes, he relented and acknowledged the boxes with my name written in my handwriting were, in fact, ours.Moving Relocation Systems failed to address in its response one of its most serious derelictions. The company had agreed to deliver a certain amount of our items to a storage facility near our new home and a portion to our residence. They also agreed to reassemble the furniture their crew disassembled in NY.  The driver claimed he was running late for another job and refused to complete the delivery, leaving me alone with a full U-Haul loaded by his crew of undocumented workers with multiple items left on the ground outside the storage facility in 115 degree weather.I noted on the delivery paperwork that I was not able to account for or inspect the items delivered. The driver refused to give me a copy of this paperwork. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
It was not a change of address, my move to Florida was cancelled due to unforeseen circumstances and to return my things back to the pick up addresse. I was told by the boss himself (mike) that I was being charged for storage, so now all of a sudden I'm being charged for delivery.
Regards,
[redacted]

I would like to close my complaint against moving relocations systems, LLC. Thank you.[redacted]

Customer was offered a refund in the amount of $112.87 which is the difference that was due to the customer, she declined. As stated this move was not a cancellation but a change in address; we arrived, packed and loaded and proceeded with the other people we needed to service for the route. When the destination changes we must charge the customer our predetermined rate for the zone they are being delivered to. We have contacted CSI our claims service provider to initiate a claim file for the customer and allow her to file a proper claim as required by law.  The customer was sent login information on 06/05/17 in order to file a claim online and up to date no claim has been received. She can include her complaints in her claim. CSI will review and advise if we are to compensate the customer anything additional. CSI is a neutral  3rd party. For further assistance with filing claims the customer may contact CSI directly at ###-###-#### or via email at [redacted]  Please provide Claim ID [redacted] when contacting CSI.   Kind regards,

First, we would like to apologize for any inconvenience that the customer may have experienced.  It is never our intention for our customers to be less than satisfied with our services.   Delay at Delivery: Per our Estimate and Bill of Lading governing this move, we have up to 21...

business days from our first available date to deliver the shipment.  Although we work very hard to meet our customer’s requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable. Valuation: We offer customers the free of charge coverage of $0.60 per lb. per article as required per federal regulations.  Any additional coverage is not free of charge and must be paid for.  Service:  We regret the customer had to sustain such unacceptable behavior of our foreman and/or crew.  The matter has been addressed by management.  We thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints.   Claim:  The customer was referred to our claims service provider CSI to file a proper claim as required by the law.  The customer was sent login information on 08/08/17 in order to file a claim online.  Up to date, no claim has been received.  Once the claim is filed it will be analyzed in the order it was received and compensation if due will be offered based on our legal liability and within the time frame allowed by law.  Since this move was an interstate move it is governed by federal regulations which allows up to 120 days for the processing of the claim.  We regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims process. For further assistance with filing claims the customer may contact CSI directly at ###-###-#### or via email at [redacted].  Please provide Claim ID [redacted] when contacting CSI.Tell us why here...

this issue has been resolved.