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Tempted Thai and Sushi

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Reviews Tempted Thai and Sushi

Tempted Thai and Sushi Reviews (1)

Initial Business Response /* (1000, 5, 2015/11/12) */
We did order the part as per the specs that *** had provided us which ended up being incorrectThe correct part was then reorderedWe informed the customer of the issue and that their part could take up to weeks to arriveAs soon as the
part arrived we called the customer and told her it was ready for pick upShe then told us that *** sent a letter telling her that we were to deliver it to her addressUpon further inquiry we found out that this was correctWe had our delivery department call the customer right away to schedule delivery of the partAt the time of the delivery we informed the customer that she would have to contact *** to have the repair completed as per terms of the *** protection planThis is also stated in the letter *** mailed to the customerFinally I have also issued a customer a gift card to say thanks for her business and sorry for her recent poor experience
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept it for the fact they are liars!!! They NEVER contacted meThe only time I heard from them is when I took the time to go to the store (months later) and inquire about what was going onThey did tell me the wrong part was sent but never gave me a time frame on when the right part would be in...once again did not hear from them until I went to store and asked.(Once again months later) Was told I would hear from them by 11/01/When it was days past I filed the claim with the Revdex.com and low and behold I got my part days later but not before I was (not exact words) stupid and should read the letter again because they were not required to deliver the part to my house(you can read in their response that I was right)(no apology from them was given) As far as a gift certificate....they can stick that where the sun don't shine!!! Will NEVER shop in that store or any of the stores affiliated with them again and will tell everyone I know how crappy I was treated!!!

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