Tempus Fugit Law LLC

Revdex.com:At this time, I have not been contacted by Mazda Of New Rochelle? regarding complaint ID [redacted] .Sincerely, [redacted]

The business has responded? Please see below:Mazda of New Rochelle fully intends to sell this car to [redacted] , exactly upon the terms agreed uponShe is correct that the actual delivery has been delayed, however this is largely due to additional repair work that was to be done as part of the transaction, as well as her cancelling the deal on two separate occasionsRegarding the repairs, prior to her taking delivery of the vehicle, the rear bumper had to be re-painted, and tint that had been painted on to the headlights had to be removedThe tint removal proved particularly challenging, and the dealership worked with several vendors in order to get this accomplished, and this process took almost two weeks to have successfully completedThe difficulties and delay in getting this work completed was not foreseen at the time of contracting the deal with [redacted] , and we admittedly communicated that it would only be a day or two before she could take delivery of the car, causing mu ch confusion and disappointment on her partAdditionally, as we were trying different vendors and approaches for removing the tint, we kept the customer on a day-to-day basis, whereas we admittedly should have been more proactive and said that it would be longer before the work was completed Further complicating the process is that on two different occasions the customer cancelled the sale; she cancelled the transaction with our Business Manager in person, and on a different occasion, over the phoneAs such, it was difficult for us to keep moving forward with urgency on a transaction that the customer no longer wanted to take delivery of [redacted] and I have now been in contact for the last week and I've been trying to manage all communications with her personally, so as to prevent any further issuesIt is my expectation that she will be able to take delivery of the car by the end of the first week of November

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Mazda Of New Rochelle regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Mazda Of New Rochelle regarding complaint ID ***.Sincerely,*** ***

I am seeking refund for the taxesI have received the refund for the remaining portionThanks

Revdex.com:At this time, I have not been contacted by Mazda Of New Rochelle regarding complaint ID ***.Sincerely,
*** ***

The business has responded Please see below:Mazda of New Rochelle fully intends to sell this car to *** ***, exactly upon the terms agreed uponShe is correct that the actual delivery has been delayed, however this is largely due to additional repair work that was to be done as part of
the transaction, as well as her cancelling the deal on two separate occasionsRegarding the repairs, prior to her taking delivery of the vehicle, the rear bumper had to be re-painted, and tint that had been painted on to the headlights had to be removedThe tint removal proved particularly challenging, and the dealership worked with several vendors in order to get this accomplished, and this process took almost two weeks to have successfully completedThe difficulties and delay in getting this work completed was not foreseen at the time of contracting the deal with *** ***, and we admittedly communicated that it would only be a day or two before she could take delivery of the car, causing mu ch confusion and disappointment on her partAdditionally, as we were trying different vendors and approaches for removing the tint, we kept the customer on a day-to-day basis, whereas we admittedly should have been more proactive and said that it would be longer before the work was completed Further complicating the process is that on two different occasions the customer cancelled the sale; she cancelled the transaction with our Business Manager in person, and on a different occasion, over the phoneAs such, it was difficult for us to keep moving forward with urgency on a transaction that the customer no longer wanted to take delivery of *** *** and I have now been in contact for the last week and I've been trying to manage all communications with her personally, so as to prevent any further issuesIt is my expectation that she will be able to take delivery of the car by the end of the first week of November

*** *** purchased a Audi Afrom Mazda of New Rochelle on 11/**/The vehicle was delivered on 11/**/after a lot of back and forth with
several banks to get the customer a low interest loan in order for him to obtain a comfortable monthly payment. Within hours of the customer taking delivery, he noticed an issue with the sound system, and also an inaccuracy with the original online listingThe car was advertised with a bacamera, bi-xenon headlights, and an IPOD connectionWe immediately told the customer to bring the vehicle back so we can find a solution to the problem since we made an error with the vehicle description*** *** came back a day later and we agreed to install OEM quality bi-xenon headlight bulbs, and a bacamera/compass rear-view mirrorThe customer was very specific on the color of the LED light in the compass and we even made the installer color match the compass LED bulb to the interior of the carThe customer was very happy with the outcome and we sent the vehicle to get everything installed Upon installation, we identified a potential issue with the electrical system, and we called the customer and told him about the electrical issues we experienced. Given the potential impact of these issues down the line, we didn’t feel comfortable putting a customer of ours in a vehicle that may eventually cause problems in the futureWe buy a lot of our pre-owned cars off-lease from the auction, and once we sold *** *** the Audi we immediately purchased a similar one to take its placeThis car seemed to be a perfect fit to put *** *** in, and it was even the same colorHe agreed that this vehicle was not only in better shape cosmetically, but after driving it on numerous occasions both on the highway and city he agreed it even drove better as well. In his Revdex.com filing, ** *** stated “they were unwilling to make the upgrades on the car so that it was the same package” This statement is factually innacurate as both vehicles were similarly equipped, and we installed the custom features that the 2nd vehicle didn’t have, including the bi-xenon headlights and bacamera/custom color-matched compassA little less than a week after *** *** took delivery of the new Audi, he had an issue with the vehicle stalling out on him when drivingHe told us he can drive it in to our dealership, so we immediately had him bring the Audi to our storeGiven the complexity of German vehicles, especially Audi, we sent the car to a 3rd party to have it diagnosedThere was in fact a crack in the engine that occurred shortly after delivery (it wouldn’t have been able to drive off the lot if it was there previously), and because of that it started to leak oilIn *** ***’s statement he said “fixing the problem would have left me with a salvaged titleThey told me that I would lose my down payment and they were keeping the money as a fee.” That statement is not true at allFirst of all, if we were to fix the problem, that has no effect on the status of the titleA salvage title notes that the vehicle has been damaged and/or deemed a total loss by an insurance company that paid a claim on itInsurance was never involved, plus the amount of money it would take to fix the vehicle did not exceed the value of the carSecondly, it is illegal to hold a customer’s down payment if there is no transaction, or to re-appropriate it as a “fee”What did in fact happen is quite different than that stated by *** ***. After cancelling the Audi deal and putting *** *** in a newer, lower mileage Mercedes Benz, our accounting department got a notice that the American Express card *** *** used for his $down payment was cancelled, without notifying us of any dispute or issues he was having with his MercedesHis monthly payment did go up modestly, however the value of the Mercedes was over $5,more than the Audi, and *** ***’s credit rating was lowered by the credit agencies during this period due to his increased utilization of his credit cardsLastly, in the final sentence of *** ***’s statement he said “they sold both defective cars they sold me to other customers”That statement he made is also falseBoth cars were sold approximately months ago at auction (Adesa Long Island) with a yellow light (caution) announcement to alert buyers of possible issuesWe have exact run numbers with both sale dates and buyer/seller signatures on the sale sheet if necessary In conclusion, we value our customers and appreciate those who do business with usWe are a privately owned and operated store and work on giving every customer an exceptional experience when they step foot in our storeThe events that occurred were unfortunate, and I am sure extremely frustrating for *** ***, but lying multiple times in the customer experience statement to the Revdex.com doesn’t make the issue any better for either of usWe didn’t hesitate to take both vehicles back, cancel bank contracts, and reverse DMV paperwork because that is our responsibility as a dealership, and we will always stand by our customers and do the right thing -- Philip V** *** I General Manager I Mazda of New Rochelle *** *** *** *** *** *** ** ***
*** *** ***
*** * ***

The business has responded Please see below:Mazda of New Rochelle fully intends to sell this car to *** ***, exactly upon the terms agreed uponShe is correct that the actual delivery has been delayed, however this is largely due to additional repair work that was to be done as part of
the transaction, as well as her cancelling the deal on two separate occasionsRegarding the repairs, prior to her taking delivery of the vehicle, the rear bumper had to be re-painted, and tint that had been painted on to the headlights had to be removedThe tint removal proved particularly challenging, and the dealership worked with several vendors in order to get this accomplished, and this process took almost two weeks to have successfully completedThe difficulties and delay in getting this work completed was not foreseen at the time of contracting the deal with *** ***, and we admittedly communicated that it would only be a day or two before she could take delivery of the car, causing mu ch confusion and disappointment on her partAdditionally, as we were trying different vendors and approaches for removing the tint, we kept the customer on a day-to-day basis, whereas we admittedly should have been more proactive and said that it would be longer before the work was completedFurther complicating the process is that on two different occasions the customer cancelled the sale; she cancelled the transaction with our Business Manager in person, and on a different occasion, over the phoneAs such, it was difficult for us to keep moving forward with urgency on a transaction that the customer no longer wanted to take delivery of* *** and I have now been in contact for the last week and I've been trying to manage all communications with her personally, so as to prevent any further issuesIt is my expectation that she will be able to take delivery of the car by the end of the first week of November

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** purchased a Audi Afrom Mazda of New Rochelle on 11/**/The vehicle was delivered on 11/**/after a lot of back and forth with
several banks to get the customer a low interest loan in order for him to obtain a comfortable monthly payment. Within hours of the customer taking delivery, he noticed an issue with the sound system, and also an inaccuracy with the original online listingThe car was advertised with a bacamera, bi-xenon headlights, and an IPOD connectionWe immediately told the customer to bring the vehicle back so we can find a solution to the problem since we made an error with the vehicle description*** *** came back a day later and we agreed to install OEM quality bi-xenon headlight bulbs, and a bacamera/compass rear-view mirrorThe customer was very specific on the color of the LED light in the compass and we even made the installer color match the compass LED bulb to the interior of the carThe customer was very happy with the outcome and we sent the vehicle to get everything installedUpon installation, we identified a potential issue with the electrical system, and we called the customer and told him about the electrical issues we experienced. Given the potential impact of these issues down the line, we didn’t feel comfortable putting a customer of ours in a vehicle that may eventually cause problems in the futureWe buy a lot of our pre-owned cars off-lease from the auction, and once we sold *** *** the Audi we immediately purchased a similar one to take its placeThis car seemed to be a perfect fit to put *** *** in, and it was even the same colorHe agreed that this vehicle was not only in better shape cosmetically, but after driving it on numerous occasions both on the highway and city he agreed it even drove better as well. In his Revdex.com filing, ** *** stated “they were unwilling to make the upgrades on the car so that it was the same package” This statement is factually innacurate as both vehicles were similarly equipped, and we installed the custom features that the 2nd vehicle didn’t have, including the bi-xenon headlights and bacamera/custom color-matched compassA little less than a week after *** *** took delivery of the new Audi, he had an issue with the vehicle stalling out on him when drivingHe told us he can drive it in to our dealership, so we immediately had him bring the Audi to our storeGiven the complexity of German vehicles, especially Audi, we sent the car to a 3rd party to have it diagnosedThere was in fact a crack in the engine that occurred shortly after delivery (it wouldn’t have been able to drive off the lot if it was there previously), and because of that it started to leak oilIn *** ***’s statement he said “fixing the problem would have left me with a salvaged titleThey told me that I would lose my down payment and they were keeping the money as a fee.” That statement is not true at allFirst of all, if we were to fix the problem, that has no effect on the status of the titleA salvage title notes that the vehicle has been damaged and/or deemed a total loss by an insurance company that paid a claim on itInsurance was never involved, plus the amount of money it would take to fix the vehicle did not exceed the value of the carSecondly, it is illegal to hold a customer’s down payment if there is no transaction, or to re-appropriate it as a “fee”What did in fact happen is quite different than that stated by *** ***. After cancelling the Audi deal and putting *** *** in a newer, lower mileage Mercedes Benz, our accounting department got a notice that the American Express card *** *** used for his $down payment was cancelled, without notifying us of any dispute or issues he was having with his MercedesHis monthly payment did go up modestly, however the value of the Mercedes was over $5,more than the Audi, and *** ***’s credit rating was lowered by the credit agencies during this period due to his increased utilization of his credit cardsLastly, in the final sentence of *** ***’s statement he said “they sold both defective cars they sold me to other customers”That statement he made is also falseBoth cars were sold approximately months ago at auction (Adesa Long Island) with a yellow light (caution) announcement to alert buyers of possible issuesWe have exact run numbers with both sale dates and buyer/seller signatures on the sale sheet if necessary In conclusion, we value our customers and appreciate those who do business with usWe are a privately owned and operated store and work on giving every customer an exceptional experience when they step foot in our storeThe events that occurred were unfortunate, and I am sure extremely frustrating for *** ***, but lying multiple times in the customer experience statement to the Revdex.com doesn’t make the issue any better for either of usWe didn’t hesitate to take both vehicles back, cancel bank contracts, and reverse DMV paperwork because that is our responsibility as a dealership, and we will always stand by our customers and do the right thing -- Philip V** *** I General Manager I Mazda of New Rochelle *** *** *** *** *** *** ** ***
*** *** ***
*** * ***

Revdex.com:At this time, I have not been contacted by Mazda Of New Rochelle regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Mazda Of New Rochelle regarding complaint ID [redacted].Sincerely,[redacted]

I am seeking refund for the taxes. I have received the refund for the remaining portion. Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]