Ten Point Complete

Your concerns relative to the number of calls you received have been reviewed from our call logs, and indeed they were excessive in numberThis is unacceptable and I certainly understand your annoyance relative to this incidentOur "Best Practices" procedure relative to this are clear and call for no more than calls without success before that number is removed from the call listWe are currently reviewing whether the problem was technological in nature or human error, and reviewing all call logs from that time period to see if other such incidents occurredRegardless, we remain sincerely sorry for this intrusion into your privacy Regarding the FCC, they clearly delineate between Telemarketing Companies and Market Research CompaniesWe are an International Market Research Company and as such we neither sell nor solicit goods or services of any kind to anyoneOur business is 100% Business to Business and our job is to collect intelligence for our customers and consult with them about the results giving them insight and directionAlthough there is overlap in some of the rules governing both the telemarketer and the market researcher, there are also many areas of differentiation Finally, FYI, we are currently experimenting with your suggestion of leaving a call back number with an opportunity for the called individual to either take the survey on line or return the call and answer verballyWe are one of a few Market Research Companies that are now omnichannel in natureBy that , I mean people we reach out to will have the opportunity to respond in whatever mode that is comfortable for them: By phone, By e-mail or By text Once again, I apologize on behalf of our company and hope this gives you a little more information on what we are doing to remedy situations like yours so that they don't happen again Regards, Doug W***

I reviewed the response made by the business in reference to complaint ID [redacted] , and appreciate the efforts being madeApology also appreciated and acceptedIf calls are no longer showing as “unknown,” and a message is left, those are huge changesI’d have gladly called back to give the business positive feedback had I missed the call and a message was left

Good Morning, We are an international Market Research Company calling on behalf of our customers interested in feedback from their customers relative to a service that has been provided for themThis information is vital to our customer in order for them to make positive
adjustments to their business operationsIt is certainly possible that Mr*** was called numerous times as numbers are placed each day into our dialerFor any inconvenience this has caused Mr*** we sincerely apologizeLooking at our remove from call list I can assure him that as soon as he was identified as not wanting to be called he was indeed removed from the call cycleAs an aside, the National Do Not Call Registry applies specifically to solicitation for goods and services and not to firms conducting legitimate market researchAgain, we are very sorry for any inconvenience this may have caused Mr***. Sincerely, Doug W***

it does not permanently solve the problem.Had the calls displayed their telephone number as required, I could have called them back to ask to be removed. Had the callers responded when I answered the phone with “hello” instead of hanging up on me, I could have asked to be removed. They may have had a legitimate purpose for their call that doesn’t fall under the Do Not Call guidelines, but they absolutely had an obligation to display their Caller ID information according to the Truth in Caller ID Act. FCC Truth in Caller ID Act FCC rules specifically require that a telemarketer: Transmit or display its telephone number or the telephone number on whose behalf the call is being made, and, if possible, its name or the name of the company for which it is selling products or servicesDisplay a telephone number you can call during regular business hours to ask to no longer be calledThis rule applies even to companies that already have an established business relationship with you The service with their customer was fantastic except for when they gave my cell phone number to a business who calls a hundred times with their Caller ID blocked and hangs up 99% of the time when you answerIf their customer is to make any positive adjustments to their business operations to improve customer experience it would be to stop using services like this oneThis company is most likely losing business for their customers. Let’s be clear about this; it is never okay to do this to someoneIt’s morally and ethically wrong regardless of any laws or regulations, which only exist because of shady businesses like this one. An apology without a commitment to change is meaningless and insincere

I reviewed the response made by the business in reference to complaint ID [redacted], and appreciate the efforts being made. Apology also appreciated and accepted. If calls are no longer showing as “unknown,” and a message is left, those are huge changes. I’d have gladly called back to give the business positive feedback had I missed the call and a message was left.

Your concerns relative to the number of calls you received have been reviewed from our call logs, and indeed they were excessive in number. This is unacceptable and I certainly understand your annoyance relative to this incident. Our "Best Practices" procedure relative to this are clear and call for no more than 7 calls without success before that number is removed from the call list. We are currently reviewing whether the problem was technological in nature or human error, and reviewing all call logs from that time period to see if other such incidents occurred. Regardless, we remain sincerely sorry for this intrusion into your privacy.  Regarding the FCC, they clearly delineate between Telemarketing Companies and Market Research Companies. We are an International Market Research Company and as such we neither sell nor solicit goods or services of any kind to anyone. Our business is 100% Business to Business and our job is to collect intelligence for our customers and consult with them about the results giving them insight and direction. Although there is overlap in some of the rules governing both the telemarketer and the market researcher, there are also many areas of differentiation.  Finally, FYI, we are currently experimenting with your suggestion of leaving a call back number with an opportunity for the called individual to either take the survey on line or return the call and answer verbally. We are one of a few Market Research Companies that are now omnichannel in nature. By that , I mean people we reach out to will have the opportunity to respond in whatever mode that is comfortable for them: By phone, By e-mail or By text.   Once again, I apologize on behalf of our company and hope this gives you a little more information on what we are doing to remedy situations like yours so that they don't happen again.  Regards,   Doug W[redacted]