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Tender Heart Home Care

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Reviews Tender Heart Home Care

Tender Heart Home Care Reviews (3)

I cannot stress enough to beware of this company. My loved one has a lot of complicated issues. The caregiver they introduced us to claimed knowledge of all the equipment he requires. When she arrived for her first training shift it turns out her experience was at least a decade old. She didn't recognize the equipment nor how to use any of it. Also the company continuously texted her thru her shift asking her to take a picture with her cell phone of my loved one and text it to them. I did not give my permission, I am his POA, this was done behind my back. I found out later that she did indeed take the photo and texted it to the company, a supervisor admitted to me that she had the photo. I was told they needed the photo for internal uses however I said that they had sat down with me on two different occasions and I signed a contract none of which ever mentioned a photo being needed. I was told that they use it to show potential caregivers the client. However, it is against the law to show a caregiver a client prior to being hired by that client. Needless to say my loved one and I feel completely violated by this company and would recommend you steer well clear of them.

+1

Let me start by saying that I couldn't ask for a better experience. I live out of state and I needed someone that I could depend on to provide care for my mother who fell and broke her hip. The rehab center released her sooner than I expected and this put me in a bind. I called Tender Heart Home Care from a recommendation from a friend that had a good experience with them as well and they were very informative on the phone which put me at ease and they went to the rehab center and perform a free assessment on my mother right away. I was also able to setup services really easy with no contract via email which made everything so much easier. Mom is doing great and loves her caregiver that provided. Thank you so much!

I cannot stress enough to beware of this company. My loved one has a lot of complicated issues. The caregiver they introduced us to claimed knowledge of all the equipment he requires. When she arrived for her first training shift it turns out her experience was at least a decade old. She didn't recognize the equipment nor how to use any of it. Also the company continuously texted her thru her shift asking her to take a picture with her cell phone of my loved one and text it to them. I did not give my permission, I am his POA, this was done behind my back. I found out later that she did indeed take the photo and texted it to the company, a supervisor admitted to me that she had the photo. I was told they needed the photo for internal uses however I said that they had sat down with me on two different occasions and I signed a contract none of which ever mentioned a photo being needed. I was told that they use it to show potential caregivers the client. However, it is against the law to show a caregiver a client prior to being hired by that client. Needless to say my loved one and I feel completely violated by this company and would recommend you steer well clear of them.

+1
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Address: 2733 N Power Rd #102-453, Mesa, Arizona, United States, 85215

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