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TenK Solar Inc

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TenK Solar Inc Reviews (2)

Dear Ms. [redacted],   I am writing in response to Revdex.com compliant [redacted].  Mr. [redacted] is out of the office this week, so I am responding to your letter.   We are sorry that Mr. [redacted] has had an inverter failure on his system.  The inverters which failed were manufactured by...

AP Systems, Inc., and the warranty which applies to the inverters is attached, along with the Ten K Solar (Ten K) warranty.  Mr. [redacted] purchased his system not from Ten K, but from Cedar Creek Energy, who performed the installation work at the site.  As you will note in the attached, neither the AP Systems warranty, nor the Ten K warranty, provide coverage for the replacement work – that needs to be done by an authorized installer, which Ten K is not, as we are an equipment manufacturer, as is AP Systems.  Furthermore, the warranties are clear in that they provide no reimbursement in the event of lost use, profits, production, and revenues.   The price Ten K charges for a system of the approximate size of Mr. [redacted]’s is about $12,000.00.  It appears from the compliant that he paid nearly $50,000.00 to the reseller, Cedar Creek Energy.    We have made replacement materials available.  The material for Mr. [redacted]‘s system is ready and waiting for Cedar Creek Energy to install it.  Cedar Creek Energy has indicated that they will not perform any after sale service on these systems and has elected to contract with a third party installer to do this replacement work.   The replacement material for Mr. [redacted] is available in our warehouse, today.  Cedar Creek Energy may pick it up at any time during normal business hours.  Otherwise, the installation schedule will depend on Cedar Creek Energy’s third party contractor’s schedule.   Thank you.     Steve [redacted]/Director of Field Operations Cell:  ###-###-####, s[redacted]@tenksolar.com Office:  ###-###-#### Direct:  ###-###-#### Fax:  ###-###-#### [redacted] Minneapolis, MN 55431 http://tenKsolar.com/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have confirmed that Cedar Creek Energy received an email, from TenK, on 5/2/2016 notifying them that the replacement parts are ready for pickup.  Also, I would like to thank the CEO of TenK for stopping by and discussing the situation with me in person this past weekend.

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Address: 9231 Penn Ave S STE 31, Minneapolis, Minnesota, United States, 55431-2343

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tenksolar.com

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Shady, yet now dead: once upon a time this website was reported to be associated with TenK Solar Inc, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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