Tenneco Inc

Initial Business Response /* (1000, 5, 2015/07/29) */
Contact Name and Title: Carri ***, Mgr, Mktg Svc
Contact Phone: ***
Contact Email: ***@tenneco.com
According to our records, Mr*** inquired about his rebate denial via email to our office and was communicated back to on 7/
that it would be honoredHis original receipt provided from Quadratec, provided a part # in the item # column that was not valid for the promotionHowever, after receiving his complaint via our email system, it was reviewed closer and in the description area was the Tenneco part numberThe UPCs provided were for the specific muffler itself and the tailpipeHe purchased the full system so the UPCs did not match the kit part number which further caused confusion at the rebate houseAgain, after review on 7/20, our team approved his claim and notified him promptly that his rebate would be mailedThis issue was already resolved prior to the complaint being filedI consider this matter closed as the rebate has been fulfilled
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company makes it seem as if they did nothing wrongHowever all of the required information was properly provided nearly months ago and unless I filed this claim I have no confidence that they would have honored the rebateI think they depend on customers to give up and frankly I believe this a poor way to run a business and borderline advertisementOnly after months of trying to get my money and my constant inquiries were they begrudgingly willing to accept the claim and again although the rebate was Presley filed exactly in accordance with their instructions in the first placeAll I can say is buyer beware!

Good to hear, Please allow 2-weeks for processing, shipping and delivery.Regards, Program Headquarters

Hello Mr*** We have authorized your rebateSorry for any delay, on the rebate form, we specify that the purchase price for each product must be visible on the invoice, and the one you supplied lumped parts and labor together, which is why it was initially denied We have provided
this 1-time exception Please allow 2-weeks for deliveryWe will consider this issue resolved.Regards,Program Headquarters

Our records show that your rebate was paid on 5/30/in the amount of $It is possible that the envelope containing the *** Prepaid card was lost in the mail or discarded by the consumer by accident To cancel the original card and request a new card, please contact *** Bank
at (*** *** Once complete, a new card should arrive in 7-business days. Regards,Program Headquarters

Good morning *** *** We apologize for the delay in processing your rebate Please allow 2-weeks for delivery.Regards, Program Headquarters

Mr***: Please be aware that the instructions on the back of the rebate pad you submitted specifically mention making copies of all documentation for your records However, we will make a time exception if you can send all other rebate documents to:PROGRAMHQ@***.comPlease include a brief description of our conversation and the completed rebate form and valid invoice and we will process your rebateWe will contact the retailer where you purchased your products to validate the purchase.Regards,Program Headquarters

Good afternoon! This rebate was issued on 9/27/in the amount of $78.00. I have requested that the original card be cancelled and reissuedPlease allow up to weeks for delivery, although it could be soonerPlease be on the lookout for a plain, white envelope, which contains your
rebate(this is sometimes mistaken for junk mail and is subsequently discarded.) If you have further questions about your rebate card, please contact card services at (800) 522-We will consider this issue resolved.Regards, Program Headquarters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Stephen [redacted]

Mr. [redacted]We cannot process your rebate without first receiving your documentation. As of today 11/8/2016, we still have not received it.  Please check your email settings and double check the spelling of [email protected]. Please also ensure that the file size is under 10MB.Regards,Program Headquarters

Complaint: [redacted]
I am rejecting this response because: I called [redacted] and was told outright, "I can send out a card but my system shows the card was never sent out, It would show if a card was issued and sent out and it does not". She then said,"you should receive the card in 7 to 10 days".  NOT the first time I have heard something like this. If Tenecco and [redacted] customer service was at all interested in fulfilling this rebate program, why am I being told months later that they have created an account but never sent out a prepaid card?  I can tell you, because either the people running the rebate are careless or they are OK with frustrating consumers to the absolute extreme when they give up. I am more convinced than ever that this is a poorly run fraud.  I will let you know if a card ever arrives but as of now, I believe the company's response reflects their corrupt rebate program.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Michael D[redacted]

Hello Mr. D[redacted]We apologize for the inconvenience. We have approved a supplemental rebate in the amount of $50, which will bring your total rebate up to $80. Regards, Program Headquarters

[redacted] Bank has confirmed that a new card for $50 was reissued to your address, per your request on 9/7/2016.  They also confirmed that it will be 7-10 business days for you to receive it.  Please be on the look out for a plain, white envelope. Please contact us [redacted] if you have any other concerns. We will now consider this issue resolved.Regards,Program Headquarters

Complaint: [redacted]
I am rejecting this response because: I have already sent the requested documentation to the listed e-mail address twice requesting confirmation of receipt - I will try sending the information again will respond accepting company response following confirmation of receipt and processing of rebate from Tenneco.
Sincerely,
Stephen [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jeff [redacted]

Please be advised that we still have not received any of your documentation. Please see all previously requested documentation to [email protected] and we will process your rebate accordingly. Please be sure that you spell the email address correctly and also be sure that the total file size of...

your attachment does not exceed 10 mega-bytes. This will ensure delivery of your message and documentation.Regards,Program Headquarters

Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Name and Title: [redacted], Mgr, Mktg Svc
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@tenneco.com
Thank you for bringing this to our attention. After reviewing the shipping confirmation back-up that was provided as proof of...

purchase as well as confirming the order directly with [redacted] the rebate for [redacted] is being honored today. Expected delivery of the prepaid rebate card is approximately 2 weeks. Thank you.

Good morning Mr. [redacted]Sorry for the inconvenience. We have no record of any customer service calls, emails or any other form of prior communication from you, based on the name, address, phone number or email address you provided in your complaint. Please send a scanned copy of your submission...

documents to:ProgramHQ@[redacted].com.  Be sure to include your authentic, dated sales receipt, showing the qualifying part numbers, purchase price you paid for each product, and that your purchase was paid in full. Please also include a copy of your completed rebate form and COPIES of your UPC symbols if you purchased your products from an online retailer.  (We normally require original UPC symbols cut from the carton of all qualifying products, but since you already shipped them, we will accept scanned copies).  I will personally see that your rebate is expedited, once we receive all required documentation.  Please let us know if we can assist you further.Regards, Program Headquarters