Tenneson Nissan

Ms [redacted] , I am truly sorry for your disappointment and respect your perspective on this service issue I have investigated all the aspects of the process and service we rendered in connection with the problems you were having with your Nissan Pathfinder, and it is certainly understandable that the results would be a source of frustration for you, as it is for us, since the problem related to your car cutting off and now not starting has not been resolved successfully.From my discussion with your Service Advisor, I understand you brought your car to us with the BDC light and Slip light illuminated, which would indicate that the battery had recently been replacedUpon inspecting the battery, the technician discovered a broken battery cable terminal, which was replaced Also, the Nissan auto systems design requires an "auto relearn" and "steering sensor reprogram" following a battery replacement, so these items were addressed and performed Our technicians assumed this would correct the problem of dash lights being on and the intermittent cut-off problem You were charged accordingly in the amount of $for parts, labor and tax for this necessary serviceUnfortunately, the vehicle continued to shut off after this service, and we asked that you bring the car back for further diagnostics of the persistent problem This diagnostic, for which we did not charge you, revealed that the oil pressure sensor was failing, which is also a logical cause of engine shut-off We replaced this and performed an extensive test-drive to be sure all was corrected and resolved The final testing showed all systems were operating properly The charge for this service was $The fact that the car is still malfunctioning, and will not start at all now, is an unfortunate anomaly that we are not able to troubleshoot over the phone, so we have asked you to bring the car back to our service facility once again, so that we can have the opportunity to determine the cause of this continuing problem To date, you have not returned with the carMs [redacted] , I am truly sorry about this frustrating state of affairs, but I assure you we have only corrected items that needed to be corrected Our mission here at Tenneson Nissan is to provide the very best service possible for every customer, every time, so it is equally frustrating for us to hear that our efforts have not resolved your car's issues Further, I assure you we have not "scammed" you out of any money I do understand how it may seem that we have sold you service that you did not need, but that is simply not the case On the contrary, every service item we performed was absolutely necessary, but unfortunately these did not solve ALL the problems There is obviously something else that needs to be addressed, and we are more than willing to offer our best efforts to solve the problem that still exists Once again, please accept my sincere apology for your disappointing experience, and know that we are prepared to continue doing our best for you if it is your wishSincerely, [redacted] Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]The businesses statement is literally exactly what I've already stated minus the fact that my marginal credit has been brought upI do not deny having a credit issue nor do I play Blind to the fact that it may cause problems with financingHowever please explain to me how my credit rating which affects my interest rate primarily has anything to do with having the price of the car jacked up $3,I know creditworthiness effects prices of things you purchase but not in this wayI have been given Rock Bottom Blue Book for my trade "making money" the car being sold "making money" credit from Nissan for selling the car "making money" rebate paid back from Nissan "making money" not losing, "making money" off of my interest rate making money but still $3,for some hopped up warrantyIt would be asinine for me to believe that I can't get financed for $but
Regards,
*** ***

Customer Service Manager has carefully reviewed customer's complaint, and interviewed all pertinent staff at dealership regarding this customer's purchase contract and relative financing details Firstly, all agree that customer's concerns are what would normally be considered valid and worthy
of adjustment per customer's request However, the structure of the purchase agreement was compiled to allow the dealership to limit the amount of loss to an acceptable level by adding the warranty component This effectively made the "deal" work for both the customer and the dealership, without which the dealership would have been unable to conclude business with customer Additionally, F&I records of the transaction have revealed the customer's marginal credit rating severely limited the resources for financing the vehicle customer agreed to purchase Sales Manager has indicated he would be more than happy to accommodate customer with a face-to-face visit for a thorough review of the customer's perspective in an effort to resolve this and any other issue customer may have

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I will consider this complaint resolved since they have apologized for their incompetence.
Regards,
[redacted]

Ms. [redacted],
 
I am truly sorry for your disappointment and respect your perspective on this service issue.  I have investigated all the aspects of the process and service we rendered in connection with the problems you were having with your Nissan Pathfinder, and it is...

certainly understandable that the results would be a source of frustration for you, as it is for us, since the problem related to your car cutting off and now not starting has not been resolved successfully.From my discussion with your Service Advisor, I understand you brought your car to us with the BDC light and Slip light illuminated, which would indicate that the battery had recently been replaced. Upon inspecting the battery, the technician discovered a broken battery cable terminal, which was replaced.  Also, the Nissan auto systems design requires an "auto relearn" and "steering sensor reprogram" following a battery replacement, so these items were addressed and performed.  Our technicians assumed this would correct the problem of dash lights being on and the intermittent cut-off problem.  You were charged accordingly in the amount of $354.83 for parts, labor and tax for this necessary service.
Unfortunately, the vehicle continued to shut off after this service, and we asked that you bring the car back for further diagnostics of the persistent problem.  This diagnostic, for which we did not charge you, revealed that the oil pressure sensor was failing, which is also a logical cause of engine shut-off.  We replaced this and performed an extensive test-drive to be sure all was corrected and resolved.  The final testing showed all systems were operating properly.  The charge for this service was $191.00.
The fact that the car is still malfunctioning, and will not start at all now, is an unfortunate anomaly that we are not able to troubleshoot over the phone, so we have asked you to bring the car back to our service facility once again, so that we can have the opportunity to determine the cause of this continuing problem.  To date, you have not returned with the car.
Ms. [redacted], I am truly sorry about this frustrating state of affairs, but I assure you we have only corrected items that needed to be corrected.  Our mission here at Tenneson Nissan is to provide the very best service possible for every customer, every time, so it is equally frustrating for us to hear that our efforts have not resolved your car's issues.  Further, I assure you we have not "scammed" you out of any money.  I do understand how it may seem that we have sold you service that you did not need, but that is simply not the case.  On the contrary, every service item we performed was absolutely necessary, but unfortunately these did not solve ALL the problems.  There is obviously something else that needs to be addressed, and we are more than willing to offer our best efforts to solve the problem that still exists. 
Once again, please accept my sincere apology for your disappointing experience, and know that we are prepared to continue doing our best for you if it is your wish.
Sincerely,
[redacted]
Customer Service Manager