We hired Re-Bath to remodel our main bathroom around December They did a good job except for all the dust when they pulled up the tileThere was dust everywhere through the house and it took me a few hours to clean upDespite this, we decided to use them again for our other bathroomEverything started smoothly enough in the last week of April 2016, but the installer had a death in the family and could not finishTwo replacements came in from another area and finished the workThere were some small things which I pointed out that never got fixed, as the installers seemed to be in a hurrySmall things like the paint needed touching up in a few spots, mainly the line where the wall and ceiling meetThe light fixture is not level, but it's not a big deal...all fairly small things- but they add upA bigger deal was that the tile was not right, I pointed it out and they replaced two tiles, which I knew would not fix the problemI decided to have another company fix the floorThe real problem was that the subfloor had a bit of a warp and tile would never work, so I had the new company install linoleumIt would have been nice if Re-Bath had noticed this, but at least my bathroom was finished...or so I thought On 8-19-I had a plumber looking for a leak that my termite inspector had notified me aboutThe plumber informed me that the shower drain had never been connected for my new shower, so for over months the water had been dumping into my crawlspaceI figured it must have been around 2,gallons of water dumped under my houseI called Re-Bath immediately and they said that they would pay the $plumber bill (real generous after I paid them 15k for the bathroom remodel) and notify the ownerIt has been a week and the owner has neither attempted to pay or contact mePerhaps the plumbing refund will arrive, but that's not the pointIt would have been nice if they pretended to care A company should not be rated on how they perform when everything goes well, but rather how they perform when problems happenRe-Bath performed poorly on this job, so I felt it necessary to inform other potential customers
Requested cancellation of contract seven weeks following third business day after signing due to unforeseen circumstances
March signed *** contract ***/*** with *** *** ServicesMay 11th contacted *** agent *** to cancel contract due to family financial emergency, was told I couldn'tMay 18th spoke with *** *** and was advised that I'm beyond the three day rescission period and that the termination of the agreement after the recission period provide that I pay for the cost of materials, labor and services through the date of terminationThe cost to me would be $3,which I cant afford at this timeAnticipation Installation Schedule start date 8-and finish date 8-Per my last conversation with Ms*** all materials were not in, no materials were delivered to my home and no service on project were started
The total cost for the project was 8,purchased with my *** *** Credit cardMs*** sent me
We hired Re-Bath to remodel our main bathroom around December 2015. They did a good job except for all the dust when they pulled up the tile. There was dust everywhere through the house and it took me a few hours to clean up. Despite this, we decided to use them again for our other bathroom. Everything started smoothly enough in the last week of April 2016, but the installer had a death in the family and could not finish. Two replacements came in from another area and finished the work. There were some small things which I pointed out that never got fixed, as the installers seemed to be in a hurry. Small things like the paint needed touching up in a few spots, mainly the line where the wall and ceiling meet. The light fixture is not level, but it's not a big deal...all fairly small things- but they add up. A bigger deal was that the tile was not right, I pointed it out and they replaced two tiles, which I knew would not fix the problem. I decided to have another company fix the floor. The real problem was that the subfloor had a bit of a warp and tile would never work, so I had the new company install linoleum. It would have been nice if Re-Bath had noticed this, but at least my bathroom was finished...or so I thought.
On 8-19-16 I had a plumber looking for a leak that my termite inspector had notified me about. The plumber informed me that the shower drain had never been connected for my new shower, so for over 3 months the water had been dumping into my crawlspace. I figured it must have been around 2,000 gallons of water dumped under my house. I called Re-Bath immediately and they said that they would pay the $220 plumber bill (real generous after I paid them 15k for the bathroom remodel) and notify the owner. It has been a week and the owner has neither attempted to pay or contact me. Perhaps the plumbing refund will arrive, but that's not the point. It would have been nice if they pretended to care.
A company should not be rated on how they perform when everything goes well, but rather how they perform when problems happen. Re-Bath performed poorly on this job, so I felt it necessary to inform other potential customers.
We hired Re-Bath to remodel our main bathroom around December They did a good job except for all the dust when they pulled up the tileThere was dust everywhere through the house and it took me a few hours to clean upDespite this, we decided to use them again for our other bathroomEverything started smoothly enough in the last week of April 2016, but the installer had a death in the family and could not finishTwo replacements came in from another area and finished the workThere were some small things which I pointed out that never got fixed, as the installers seemed to be in a hurrySmall things like the paint needed touching up in a few spots, mainly the line where the wall and ceiling meetThe light fixture is not level, but it's not a big deal...all fairly small things- but they add upA bigger deal was that the tile was not right, I pointed it out and they replaced two tiles, which I knew would not fix the problemI decided to have another company fix the floorThe real problem was that the subfloor had a bit of a warp and tile would never work, so I had the new company install linoleumIt would have been nice if Re-Bath had noticed this, but at least my bathroom was finished...or so I thought On 8-19-I had a plumber looking for a leak that my termite inspector had notified me aboutThe plumber informed me that the shower drain had never been connected for my new shower, so for over months the water had been dumping into my crawlspaceI figured it must have been around 2,gallons of water dumped under my houseI called Re-Bath immediately and they said that they would pay the $plumber bill (real generous after I paid them 15k for the bathroom remodel) and notify the ownerIt has been a week and the owner has neither attempted to pay or contact mePerhaps the plumbing refund will arrive, but that's not the pointIt would have been nice if they pretended to care A company should not be rated on how they perform when everything goes well, but rather how they perform when problems happenRe-Bath performed poorly on this job, so I felt it necessary to inform other potential customers
Requested cancellation of contract seven weeks following third business day after signing due to unforeseen circumstances
March signed *** contract ***/*** with *** *** ServicesMay 11th contacted *** agent *** to cancel contract due to family financial emergency, was told I couldn'tMay 18th spoke with *** *** and was advised that I'm beyond the three day rescission period and that the termination of the agreement after the recission period provide that I pay for the cost of materials, labor and services through the date of terminationThe cost to me would be $3,which I cant afford at this timeAnticipation Installation Schedule start date 8-and finish date 8-Per my last conversation with Ms*** all materials were not in, no materials were delivered to my home and no service on project were started
The total cost for the project was 8,purchased with my *** *** Credit cardMs*** sent me
We hired Re-Bath to remodel our main bathroom around December 2015. They did a good job except for all the dust when they pulled up the tile. There was dust everywhere through the house and it took me a few hours to clean up. Despite this, we decided to use them again for our other bathroom. Everything started smoothly enough in the last week of April 2016, but the installer had a death in the family and could not finish. Two replacements came in from another area and finished the work. There were some small things which I pointed out that never got fixed, as the installers seemed to be in a hurry. Small things like the paint needed touching up in a few spots, mainly the line where the wall and ceiling meet. The light fixture is not level, but it's not a big deal...all fairly small things- but they add up. A bigger deal was that the tile was not right, I pointed it out and they replaced two tiles, which I knew would not fix the problem. I decided to have another company fix the floor. The real problem was that the subfloor had a bit of a warp and tile would never work, so I had the new company install linoleum. It would have been nice if Re-Bath had noticed this, but at least my bathroom was finished...or so I thought.
On 8-19-16 I had a plumber looking for a leak that my termite inspector had notified me about. The plumber informed me that the shower drain had never been connected for my new shower, so for over 3 months the water had been dumping into my crawlspace. I figured it must have been around 2,000 gallons of water dumped under my house. I called Re-Bath immediately and they said that they would pay the $220 plumber bill (real generous after I paid them 15k for the bathroom remodel) and notify the owner. It has been a week and the owner has neither attempted to pay or contact me. Perhaps the plumbing refund will arrive, but that's not the point. It would have been nice if they pretended to care.
A company should not be rated on how they perform when everything goes well, but rather how they perform when problems happen. Re-Bath performed poorly on this job, so I felt it necessary to inform other potential customers.