I had Thacker Plumbing & Heating come to my house because I had water coming out of my furnace. When they arrived a gentleman, named Tom, who was very nice and professional, and turned out to be the supervisor of heating and cooling himself (even the upper level employees aren't afraid to get their hands dirty in this company!) took a look at my AC. It turns out my air conditioner was freezing up because it had a leak with the coolant. He explained to me that because of the age of my equipment and the cost to look for the leak and fix it wouldn't be wise and gave me a price on a new one. Here's the kicker, are you ready for this? As we were talking out by the unit he noticed something and stuck a tool in the air conditioner and tightened something and said "There, see if that works." Apparently he noticed a loose connection (which may have happened when my husband ran into the darn thing with the tractor/mower) but it's been running fine for almost 2 months now! He only charged me the service call fee AND fixed it, but you can be sure that when this thing finally dies I WILL be calling Thacker Plumbing and Heating. THANKS TOM!!!
I had Thacker Plumbing & Heating come to my house because I had water coming out of my furnace. When they arrived a gentleman, named Tom, who was very nice and professional, and turned out to be the supervisor of heating and cooling himself (even the upper level employees aren't afraid to get their hands dirty in this company!) took a look at my AC. It turns out my air conditioner was freezing up because it had a leak with the coolant. He explained to me that because of the age of my equipment and the cost to look for the leak and fix it wouldn't be wise and gave me a price on a new one. Here's the kicker, are you ready for this? As we were talking out by the unit he noticed something and stuck a tool in the air conditioner and tightened something and said "There, see if that works." Apparently he noticed a loose connection (which may have happened when my husband ran into the darn thing with the tractor/mower) but it's been running fine for almost 2 months now! He only charged me the service call fee AND fixed it, but you can be sure that when this thing finally dies I WILL be calling Thacker Plumbing and Heating. THANKS TOM!!!