Tennis Warehouse

We apologize for the confusion with this return Upon return of the item, it appeared to be missing one piece of apparel, so the customer was given store credit instead of a refund The next day, upon hearing from the customer, we acknowledged the missing piece was in fact never shipped in the first place Thus, the customer was refunded in full that day.If there is any unsolved issue with this order, we look forward to hearing from the customer Otherwise, we apologize for the misunderstanding that occurred with this return, and hope the customer is satisfied with the result Please let me know if there are other questions or comments.Sincerely,D [redacted] Customer Service ManagerTennis [email protected]

** - As stated by the Business The Customer was given a Customers Dissatisfaction Refund of $

Complaint: I am rejecting this response because: First, there was no response text from Tennis Warehouse in the attached document Second, the company gave me a refund only after I told them I had reported them to the Revdex.com Regardless of the refund, I still maintain that this company does not honor their own published return policy; instead of making up reasons for withholding customers money, they need to either honor their policies or correctly publish what their policies are I hope that the Revdex.com will research all of the other LEGITIMATE online complaints (like the ones on www.resellerrat I ngs.com) they are receiving to the same deceptive practices Regards, [redacted]

The issue has been resolved directly with the customer The initial misunderstanding occurred because the racquet was purchased brand new, therefore the "Used Racquet Return Policy" mentioned by the customer would not apply All products purchased as new must be returned in new condition Instead of returning the racquet back to the customer, we gave 75% credit back in the form of store credit.In communication with the customer, we came to the resolution of an 85% refund, due to the fact the racquet was only played with one time Going forward, we have notified the customer that we offer a very easy to use Demo Program, which is great for trying any racquet when you are not sure which one is best As always, customer satisfaction is of utmost importance to us, and we hope we have resolved this issue to the satisfaction of this customer.Sincerely, [redacted] Customer Service ManagerTennis Warehouse [redacted] @tennis-warehouse.com###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10464548, and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10755923, and find that this resolution is satisfactory to me Regards, K [redacted]

As stated by the Business Our response would be as follows: 12pt;">Having not seen the complaint until today, I have spoken to the customer this afternoon, and have resolved the issue The amount was actually never charged, but was a pending hold that took about five business days to drop off the customer's account A representative from Tennis Warehouse should have contacted the customer's bank to have the charge removed sooner, but this was not done in a timely manner Tennis Warehouse takes full responsibility for the entry error which resulted in the zero dollar price being posted, and the pending hold that followedAs a company that prides itself on its customer service, we hope we have resolved this situation up to this customer's standards In the end, the pending hold has dropped from the account, and we have fulfilled the original order at the price that was posted, $

Advertising day free shipping but it has been business days already and my order haven't been shipped yet when contacted they say they are behind and offer no incentives for the delay

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11497660, and find that this resolution is satisfactory to me
Regards,
Pa** ***

A full refund will be issued immediatelyOur returns department identified the returned racquet as being used prior to its return, therefore the racquet could not be re-sold as newFor this reason a partial store credit was issued to the customer and the racquet was sold on our website as used at
a lower priceThat said, as we are no longer able to confirm the condition of the returned racquet we will issue a full refund of $Please let me know if you have any further questions.Sincerely,E*** ***Tennis WarehouseCustomer Service Manager***@tennis-warehouse.com805-540-

We apologize for the confusion with this return.
Upon return of the item, it appeared to be missing one piece of apparel, so the customer was given store credit instead of a refund. The next day, upon hearing from the customer, we acknowledged the missing piece was in fact
never shipped in the first place. Thus, the customer was refunded in full that day.If there is any unsolved issue with this order, we look forward to hearing from the customer.
Otherwise, we apologize for the misunderstanding that occurred with this return, and hope the customer is satisfied with the result.
Please let me know if there are other questions or commentsSincerely,D*** ***Customer Service ManagerTennis [email protected]

First of all, I apologize that you did not like the racquet you purchased. The return policy quoted in your complaint is regarding racquets purchased as used. As your racquet was purchased brand new, this policy would not apply. The policy on all new items is they must be returned
in the same condition they were received in. As you admit to playing with the racquet, this would clearly make the racquet used. That is why you were given a 75% credit. As we truly want each and every customer to be completely satisfied with each purchase, I will refund the full price ($99.00) back to the original purchase method. Hopefully this resolves this issue to your satisfaction.If you have any further questions regarding our return policies, please do not hesitate to ask. Sincerely,D*** ***Customer Service ManagerTennis Warehoused***@tennis-warehouse.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11778337, and find that this resolution is satisfactory to me
Regards,
*** **

The order in this situation was one affected by an internal hardware issue, and was unable to be shipped.  We wrongly assumed it had been replaced already, and cancelled the original order.  The customer has been contacted, and they have received their demo package. ...

To the customer, we apologize this package was delayed due to being cancelled, and hopefully the situation has been resolved to your satisfaction.  If there is anything else we can do for you, please do not hesitate to ask.Sincerely,D[redacted]Customer Service ManagerTennis Warehoused[redacted]@tennis-warehouse.com###-###-####

Complaint: 10197484
I am rejecting this response because: First, there was no response text from Tennis Warehouse in the attached document....

 Second, the company gave me a refund only after I told them I had reported them to the Revdex.com.  Regardless of the refund, I still maintain that this company does not honor their own published return policy; instead of making up false reasons for withholding customers money, they need to either honor their policies or correctly publish what their policies are.  I hope that the Revdex.com will research all of the other LEGITIMATE online complaints (like the ones on www.resellerrat I ngs.com) they are receiving to the same deceptive practices.  
Regards,
[redacted]

As stated by the Business.
 
Our response would be as follows:
12pt;">Having not seen the complaint until today, I have spoken to the customer this afternoon, and have resolved the issue.  The amount was actually never charged, but was a pending hold that took about five business days to drop off the customer's account.  A representative from Tennis Warehouse should have contacted the customer's bank to have the charge removed sooner, but this was not done in a timely manner.  Tennis Warehouse takes full responsibility for the entry error which resulted in the zero dollar price being posted, and the pending hold that followed.
As a company that prides itself on its customer service, we hope we have resolved this situation up to this customer's standards.  In the end, the pending hold has dropped from the account, and we have fulfilled the original order at the price that was posted, $0.00.

First of all, I apologize that you did not like the racquet you purchased. 
The return policy quoted in your complaint is regarding racquets purchased as used.  As your racquet was purchased brand new, this policy would not apply.  The policy on all new items is they must be...

returned in the same condition they were received in.  As you admit to playing with the racquet, this would clearly make the racquet used.  That is why you were given a 75% credit.  As we truly want each and every customer to be completely satisfied with each purchase, I will refund the full price ($99.00) back to the original purchase method.  Hopefully this resolves this issue to your satisfaction.
If you have any further questions regarding our return policies, please do not hesitate to ask. 
Sincerely,D[redacted]Customer Service ManagerTennis Warehoused[redacted]@tennis-warehouse.com

We apologize for the confusion with this return.  Upon return of the item, it appeared to be missing one piece of apparel, so the customer was given store credit instead of a refund.  The next day, upon hearing from the customer, we acknowledged the missing piece was in fact never shipped...

in the first place.  Thus, the customer was refunded in full that day.If there is any unsolved issue with this order, we look forward to hearing from the customer.  Otherwise, we apologize for the misunderstanding that occurred with this return, and hope the customer is satisfied with the result.  Please let me know if there are other questions or comments.Sincerely,D[redacted]Customer Service ManagerTennis [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10464548, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10755923, and find that this resolution is satisfactory to me.
Regards,
K[redacted]