Tent and Table

The customer is correctIT made an error and coded this is FED EX eligibleEven though this product can ship Fed Ex, our practice is to send these freight because Fed Ex has typically damaged them causing returns and claimsThis order, due to the erroneous coding, went Fed ExIt should not have.We discussed this and have issued a refund of $Refunds some times take as much as days to processWe did not begin the refund process until March 15thI will check and see if I can get this refund finished todayI apologize for the inconvenienceIt was clearly an IT mistake that was correctedIf you go to the listing, you will see a flat rate of $for all customers that purchase

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Mark, can make it look and sound goodI see he fowarded all messages sent and received on their end which all looks correctBut he still hasn't sent the original message I sent him on May 19th This was my first attempt to contact someone from TNTI explained what I was having problems with in this emailThey are using the 60+ emails to their advantage! !! If you look at most of them they are me trying to get an answer..Colleen was very professional in helping me, and I am great full for thatBuy their customer service is near non existing before me contacting herThey don't want to listen to me when I am telling them I was trying to get up with someone for weeks before then I called their main company number just to get brushed off time and time again They state why I waited so long before trying to contact TNT with my problem? I purchased the unit on 2-27- I don't know about NY but NC is still freezing cold in February This is a waterslide! !! So think about it Mark, I told you that in the email I sent youAnd as for you or your company ever offering to pay for slide liner repair, stop lying !!! Never did tnt mention that Yes it was brought up to just exchange the slide out for another unitAnd I first yes I did say I would be happy with that but the more I thought about it, I didn't feel I should have to pay for shipping of the new unitBut even before I told Colleen that , that deal was out the window anyways Because yall would lose to much money is what Kevin said And as far as my mind making kept changing, it sure did I was tired of getting the run around by your company, which by the way has 100's of these same type complaints online, ( wish I would have seen them before now), you are correct I am in the inflatable business and I know what customer service isI meet each and every renter face to face and do whatever they want if safety is not in jeopardy Because it's their special day,and they are the customer Your "Closeout" unit had already caused me tons of headaches and over $500-$in discounts and remburisment due to hurting kids You complain about losing money but I am suppose to be fine with a $2,and out 500-dollars on top of that for a slide that considered useless that's the main reason I decided I didn't want your crap new curve slide Mark It had took me weeks or so for you and tent and table to just leave me in the ditchSo why would I want to replace it with another slide just exactly like it that would possibly do and have the exact same problems I have customers call still asking about waterslides to rent, but there are alot that say anything but that big curve waterslide, I don't won't that one !!! So yes I asked for a refundI also said I would ship it back to you also buy in the long run like Kevin Saud before I am a valued and loyal customer , is that why you blocked me from all your contacts, facebook,etc I don't want I thing your company makes! Their are to many American made companies out their that stand behind their products.Kevin even stated it in email, either you choose to sale closeouts and have problems or not sale closeoutsBut yall chose to sale them You to greedy to lose a dollar, that's why you chose to sale them I will post some pics of what your great product does to kids !!!! I have around 25-different pictures like this that your product has done But yall are to busy in meetings everyday or out of the country on business, at least that what your staff tells people

Date: July 15, 2015Dear ***:Tent and Table.com, LLCScajaquada StreetBuffalo, NY 14211Re: Claim ***, ***We received your notice of complaint and supporting letter filed by Mr*** on July 10, 2015.Mr*** purchased a Curve Slide Close Out Model during a warehouse sale
onFebruary 26,As Mr*** was and is aware, closeouts and warehouse sales are sold "asis"There is no warranty and no returnsThat is why this nearly $3,slide was sold for$1,Mr*** was fully aware of this at the time of purchase and he is a professional inthe rental business and knows fully how close out sales workAccordingly, since the sale was foran "as is" product, there was no obligation to offer Mr*** a return or a refund for this product(Invoice attached).Mr*** contacted us on or around June 11, via email to Colleen D***, his salesrepresentativePrior to this communication, Mr*** allegedly sent "Mark" a "PM" on aMoonwalk forum and two (2) emailsHowever, the first time Mr*** actually contacted hissales rep was June 11, In that email.Mr*** complained about the velcro and the liner,but loved the slideOn June 12, 2015, one day later, MsD*** replied to his email and beganthe process of trying to resolve this customer service issueFrom June - July 7, there were inexcess of fifty (50) emails between Mr*** and MsD***From June - July 7, therewere another ten (10) emails between Mr*** and Tent and Table's Operations Manager.Throughout the course of these emails.Mr*** wanted the slideHe loved the WOW factorand wanted the slide to rentEven though Tent and Table had no obligation to do so, wenegotiated multiple solutions with Mr*** ranging from swapping out the slide for are-designed model to paying to have the slide mat altered as Mr*** saw fitWe offered tocredit the cost of repairs towards a new unit and even gave him great deals on other unitsAt onepoint, we offered to simply swap the closeout model with no warranty or return for a brandnew model, we simply asked Mr*** to pay for the shipping one-wayTime-and-timeagain, Mr*** waffled between keeping the slide, getting a new product at a great deal, fixingthe slide, exchanging the slide for a different product and exchanging the slide for a new model.His mood and decision changed from one day to the next (all emails attached).Finally, we were investing so many hours in addressing this problem, the company had to draw aline and adopt a positionMr*** was asked if he wanted a swap and pay for half the shippingon July 6, -- he said noHe now wanted a full refundThe company made a decision at thatpoint to offer Mr*** a trade credit for $1,to be used towards a future purchaseMr.***'s response on July 7,is enclosed.I do not know what Mr***'s definition of customer service isI assume it has something to dowith him getting exactly what he wants and anything else is unacceptableI think over emails ina month shows the extent we attempted to resolve this issue and stay in contact.This was a closeout item that he bought at nearly half-priceHe used this product, rented thisproduct and now wants a full-refund in cash for this productWe have no control over how he setsthis product up and how he monitors its useWe do not know if all of the safety rules andregulations are being observedWe have no control over how his customers and clients use theequipmentWe do not know if this product is properly stored and maintained.Tent and Table was more than fair with Mr***We indulged him on just about everyscenario except a full cash refundHere are relevant sales policies for non-closeout items:INSPECTION: Customer shall inspect the Product promptly after receipt and shall notify TNT in writing ofany claims, including claims of breach of warranty, within fifteen (15) days after Customer discovers orshould have discovered the facts upon which the claim is basedFailure of Customer to give writtennotice of a claim within this inspection time period shall be deemed to be a waiver of a claim fordefective Products, a waiver of the right to reject the goods, and conclusive proof that the Productwas accepted by Customer without defectIn the event repairs are deemed necessary by TNT, TNTmay work with a vendor/partner In a Customer's geographic area to facilitate such repairsUSE AND INDEMNIFICATION: Customer is solely responsible for the manner of use of the Products andother equipment directly or indirectly related to the ProductsCustomer is solely responsible for allsignage, labels and warnings to consumers or other users of the Products and equipment, and for any andall other acts necessary, including user warnings and limitations (e.gweight, height, age, medicalcondition limitations), to ensure the safety of the usersCustomer shall use stakes, tie-downs, and otherapplicable devices necessary to ensure the safety of usersCustomer agrees to indemnify all thirdparties, hold harmless and defend TNT from actions and claims of third parties, including customersof Customer and users of the Products sold to Customer, arising out of or in connection with the useof the Products herein described or reselling from the breach of the provisions contained herein byCustomerIn the event TNT is required to commence an action to enforce this provision, Customer shallpay all of TNT's legal costs and expensesRETURN POLlCY: For any Product purchased from TNT and returned for reasons unrelated to awarranty claim, a restocking fee of twenty-five percent (25%) of the price of the Product returned willbe paid by CustomerCustomer will be responsible for any and all charges for the shipping of theProduct returnedThe Product must be in an unused condition when returnedCustomer will pay anynecessary repairs required to bring the Product to a like new conditionTNT WILL NOT ACCEPTRETURNS FOR ANY CUSTOM PRODUCTSThis includes custom designs and custom ordered colorsnot standard on the Products produced by TNT.Even if the was not a closeout sale, the terms and conditions would have prohibited this productfrom being returnedfor cash.We have done all we can do for Mr***We are sorry things turned out this way and we hatelosing him as a customerHowever, a cash refund for this order is not possiblePlease contact mefor any additional information.Mark S***, OwnerTent and Talble, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mark, can make it look and sound good. I see he fowarded all messages sent and received on their end which all looks correct. But he still hasn't sent the original message I sent him on May 19th.  This was my first attempt to contact someone from TNT. I explained what I was having problems with in this email. They are using the 60+ emails to their advantage! !!  If you look at most of them they are me trying to get an answer..Colleen was very professional in helping me, and I am great full for that. Buy their customer service is near non existing before me contacting her. They don't want to listen to me when I am telling them I was trying to get up with someone for weeks before then.  I called their main company number just to get brushed off time and time again.  They state why I waited so long before trying to contact TNT with my problem?   I purchased the unit on 2-27-2015
I don't know about NY but NC is still freezing cold in February.  This is a waterslide! !!  So think about it  Mark, I told you that in the email I sent you. And as for you or your company ever offering to pay for slide liner repair,  stop lying  !!! Never did tnt mention that.  Yes it was brought up to just exchange the slide out for another unit. And I first yes I did say I would be happy with that but the more I thought about it, I didn't feel I should have to pay for shipping of the new unit. But even before I told Colleen that , that deal was out the window anyways.  Because yall would lose to much money is what Kevin said...  And as far as my mind making kept changing, it sure did.  I was tired of getting the run around by your company, which by the way has 100's of these same type complaints online, ( wish I would have seen them before now), you are correct I am in the inflatable business and I know what customer service is. I meet each and every renter face to face and do whatever they want if safety is not in jeopardy.   Because it's their special day,and they are the customer.  Your "Closeout" unit had already caused me tons of headaches and over $500-$700 in discounts and remburisment due to hurting kids.  You complain about losing money but I am suppose to be fine with a $2,000 and out 500-700 dollars on top of that for a slide that considered useless..  that's the main reason I decided I didn't want your crap new curve slide Mark.  It had took me 6 weeks or so for you and tent and table to just leave me in the ditch. So why would I want to replace it with another slide just exactly like it that would possibly do and have the exact same problems.  I have customers call still asking about waterslides to rent, but there are alot that say anything but that big curve waterslide,  I don't won't that one !!!    So yes I asked for a refund... I also said I would ship it back to you also...   buy in the long run like Kevin Saud before I am a valued and loyal customer , is that why you blocked me from all your contacts, facebook,etc..   I don't want I thing your company makes!  Their are to many American made companies out their that stand behind their products.Kevin even stated it in email, either you choose to sale closeouts and have problems or not sale closeouts. But yall chose to sale them..  You to greedy to lose a dollar, that's why you chose to sale them I will post some pics of what your great product does to kids !!!!  I have around 25-30 different pictures like this that your product has done.  But yall are to busy in meetings everyday or out of the country on business,  at least that what your staff tells people. ..

The customer is correct. IT made an error and coded this is FED EX eligible. Even though this product can ship Fed Ex, our practice is to send these freight because Fed Ex has typically damaged them causing returns and claims. This order, due to the erroneous coding, went Fed Ex. It should not...

have.We discussed this and have issued a refund of $150. Refunds some times take as much as 30 days to process. We did not begin the refund process until March 15th. I will check and see if I can get this refund finished today. I apologize for the inconvenience. It was clearly an IT mistake that was corrected. If you go to the listing, you will see a flat rate of $199 for all customers that purchase.